Reviews
Joe
Our team (Luis and Vincent) were wonderful and when we find our next home, we would love to have this same team do the move-in.
Response
Joe, thank you for taking the time to recognize Luis and Vincent for their professionalism as well as the care with which they handled your belongings. We're happy to know they were able to provide a stress-free move for you. Thank you for your business!
Barry
Very professional and customer friendly employees. They worked quickly and took great care in wrapping and moving our items. Will definitely use again when getting items out of storage. Great job.
Response
Barry, thank you for the 5-star review. We're happy to learn you received great service throughout your entire move experience and we will be ready to help you again! Have a great day.
Reggie
Every box was crushed or wet and almost every piece of furniture was scratched and dinged and there was two pieces that were broken
Response
Hi Reggie,
We’re very sorry to hear about the condition your belongings arrived in. This is certainly not the experience we want for our customers.
We take these issues seriously and would like to review your situation to see how we can make it right. Please contact us directly so we can assist you further.
Thank you for your feedback and the opportunity to improve.
We’re very sorry to hear about the condition your belongings arrived in. This is certainly not the experience we want for our customers.
We take these issues seriously and would like to review your situation to see how we can make it right. Please contact us directly so we can assist you further.
Thank you for your feedback and the opportunity to improve.
Joseph
Overall good...Was finished about 3 hours ahead of original schedule..however my desk did get broken do to its fragile nature but otherwise a good
experience considering the nature of moving. JRP
experience considering the nature of moving. JRP
Response
Hi Joseph,
Thank you for your feedback! We’re glad to hear the move finished ahead of schedule and that overall you had a good experience.
We’re sorry to hear about the damage to your desk, especially given its fragile nature. We appreciate your understanding and will continue working to handle every item with the utmost care.
Thanks again for choosing us, and please don’t hesitate to reach out if we can assist you in the future.
Thank you for your feedback! We’re glad to hear the move finished ahead of schedule and that overall you had a good experience.
We’re sorry to hear about the damage to your desk, especially given its fragile nature. We appreciate your understanding and will continue working to handle every item with the utmost care.
Thanks again for choosing us, and please don’t hesitate to reach out if we can assist you in the future.
Dianna
They did a lot of standing around and talking. The truck was not loaded properly so they had to get another truck. Some of my items were broken.
Response
Hi Dianna,
Thank you for your feedback. We’re sorry to hear about the issues you experienced during your move, including the delays and broken items. This is not the level of service we strive to provide.
We appreciate you bringing this to our attention and would like the opportunity to discuss your concerns further. Please reach out to us directly so we can work toward a resolution.
Thank you for your business and honesty.
Thank you for your feedback. We’re sorry to hear about the issues you experienced during your move, including the delays and broken items. This is not the level of service we strive to provide.
We appreciate you bringing this to our attention and would like the opportunity to discuss your concerns further. Please reach out to us directly so we can work toward a resolution.
Thank you for your business and honesty.
Phil
Ronnie, Isaac and D.J.(?) were prompt and worked hard the entire time. They had excellent attitudes, especially considering the extremely hot and humid weather with which they were dealing. everything appeared to be in good order -just one little mar on an extremely large piece of furniture that I'm still not sure how they got it into the house. We were very pleased with their work.
Response
Hi Phil,
Thank you so much for your kind words! We’re thrilled to hear Ronnie, Isaac, and D.J. worked hard and kept a great attitude despite the tough weather conditions.
We’re glad everything arrived in good order, and we appreciate your understanding about the small mark. Your satisfaction means a lot to us.
Thanks again for choosing us — we’re here whenever you need us next!
Thank you so much for your kind words! We’re thrilled to hear Ronnie, Isaac, and D.J. worked hard and kept a great attitude despite the tough weather conditions.
We’re glad everything arrived in good order, and we appreciate your understanding about the small mark. Your satisfaction means a lot to us.
Thanks again for choosing us — we’re here whenever you need us next!
Irene
Men did not know how to move a refrigerator they damaged refrigerator and my floor I am still waiting for information on when damages will be resolved spoke to David and derick
Response
Hi Irene,
We’re very sorry to hear about the damage to your refrigerator and floor, and that you’re still waiting for resolution. This is not the experience we want for our customers.
We appreciate you speaking with David and Derick, and we want to make sure your concerns are addressed as quickly as possible. Please reach out to us directly so we can follow up and work toward a satisfactory solution.
Thank you for your patience and feedback.
We’re very sorry to hear about the damage to your refrigerator and floor, and that you’re still waiting for resolution. This is not the experience we want for our customers.
We appreciate you speaking with David and Derick, and we want to make sure your concerns are addressed as quickly as possible. Please reach out to us directly so we can follow up and work toward a satisfactory solution.
Thank you for your patience and feedback.
Victoria
It was a last minute, stressful situation. Leslie was very empathetic on the phone and got the team there as soon as possible. Kyle and Chris were so disgusted with the movers that had packed and offloaded my things, they were extra careful to not cause more damage.
Response
Hi Victoria,
Thank you for your kind words. We’re glad Leslie could assist you promptly during a stressful situation, and that Kyle and Chris took extra care with your belongings.
We’re proud of our team’s commitment to making things right, and we appreciate you recognizing their efforts.
Thanks again for choosing us!
Thank you for your kind words. We’re glad Leslie could assist you promptly during a stressful situation, and that Kyle and Chris took extra care with your belongings.
We’re proud of our team’s commitment to making things right, and we appreciate you recognizing their efforts.
Thanks again for choosing us!
Dale
I feel dissatisfaction because Brett assured me the movers wouldn't turn my desk and night tables upside down at any time during the move. They did. Everything was thrown around in the drawers and it's taken me hours to fix it. I've moved the same furniture across America twice without this problem.
It was raining the day I moved and time-outs had to be taken because of it but no time was taken off the bill. I think at least an hour total was spent standing around because of weather (not in my control). That's a lot of money for watching the drops fall. My plants made it through and I'm grateful for that. My neighbors moved 2 weeks before I did. They hired a different company and ended up ordering the movers out of their house. Yikes!
It was raining the day I moved and time-outs had to be taken because of it but no time was taken off the bill. I think at least an hour total was spent standing around because of weather (not in my control). That's a lot of money for watching the drops fall. My plants made it through and I'm grateful for that. My neighbors moved 2 weeks before I did. They hired a different company and ended up ordering the movers out of their house. Yikes!
Response
Hi Dale,
Thank you for sharing your feedback. We’re truly sorry to hear that your expectations weren’t met, especially regarding the handling of your desk and night tables. We understand how frustrating it is to spend time reorganizing after a move, particularly when you were told otherwise.
We also hear your concern about the rain delays and the billing. While safety during inclement weather is important, we understand how it can feel unfair when that time adds to your cost.
We’re grateful your plants made it through safely and appreciate you giving us the opportunity to help with your move. If you'd like to discuss any of this further, we’d be happy to speak with you directly.
Thank you for sharing your feedback. We’re truly sorry to hear that your expectations weren’t met, especially regarding the handling of your desk and night tables. We understand how frustrating it is to spend time reorganizing after a move, particularly when you were told otherwise.
We also hear your concern about the rain delays and the billing. While safety during inclement weather is important, we understand how it can feel unfair when that time adds to your cost.
We’re grateful your plants made it through safely and appreciate you giving us the opportunity to help with your move. If you'd like to discuss any of this further, we’d be happy to speak with you directly.
Erica
Movers did a decent job but their lack of moving skills left permanent scuff and dents on my oak wood steps. The sand/dirty wheels of the moving dolly made micro scratches on my floor when carrying out the washing machine.Overall I'm sincerely disappointed in the service I can't believe I had to pay that much to have my floors scratched and scuffed up.
Response
Hi Erica,
Thank you for your feedback. We’re very sorry to hear about the damage to your wood steps and floors — that’s certainly not the level of care we aim to provide.
We understand how upsetting it is to see lasting marks in your home, especially after placing your trust in a professional moving service. We'd like the opportunity to review your situation and see how we can make things right.
Please reach out to us directly so we can discuss this further. We appreciate you bringing it to our attention.
Thank you for your feedback. We’re very sorry to hear about the damage to your wood steps and floors — that’s certainly not the level of care we aim to provide.
We understand how upsetting it is to see lasting marks in your home, especially after placing your trust in a professional moving service. We'd like the opportunity to review your situation and see how we can make things right.
Please reach out to us directly so we can discuss this further. We appreciate you bringing it to our attention.
