Reviews
Kevin
Shortly after the three movers realized that all items would not fit in one load, which with more efficient packing of the truck would have fit, the pace slowed down immensely. This slow down increased our estimate by about 25%. May I suggest a supervisor among the crew to make the entire process more efficient.
Response
Kevin, we are sorry to hear there were issues with your move. It seems like our professional movers encounter more items than initially we were booked for; this is the reason for the increase in the original estimate. We appreciate your feedback and encourage you to remain in communication with us directly at 352-347-3337 with additional questions or concerns. Have a great day!
Jennifer
I have used Two Men and a Truck three times, and the service has always been professional and caring.
Response
Jennifer, thank you for choosing TWO MEN AND A TRUCK for the third time! We are honored to be your favorite moving company... And we will be here to help you anytime in the future with the same professionalism and caring attitude! Have a wonderful day!
Mike
Super friendly, helpful people. Actually made our moving experience enjoyable!
Response
Mike, we are happy to learn that we made of your moving experience an enjoyable one! Thanks for choosing TWO MEN AND A TRUCK. Have a great day!
Lucille
These 2 men were excellent in unloading our truck THANKS
Response
Thanks for the awesome review, Lucille! It was a pleasure helping you unloading the trucks. Enjoy your day!
Robert
I was very pleased with the services that I got from two men and a truck from the beginning to the end the service was spectacular
Response
Hello Robert, we are happy to hear that your recent move was a successful one from start to finish! It's our aim to exceed our customer's expectations every single time. We appreciate your compliments about our professional movers. Thank you for your business.
Daven
It has always been costumers are right in this case you go with what the movers say and that is just wrong. Some people can just forget about what happened like with the tv but others might not be able to get one and for you guys not to take care of a mistake that happened because of the movers is unprofessional
Response
Hi Daven,
We’re sorry to hear about your frustration and understand how upsetting it is when a move doesn’t go as expected. We always aim to take responsibility where it’s due and to work with our customers to find fair solutions.
If there’s been a mistake related to your belongings, we want to make sure it’s properly addressed. Please contact us directly so we can review your case in detail and work toward a resolution.
Thank you for your feedback — it helps us improve our service.
We’re sorry to hear about your frustration and understand how upsetting it is when a move doesn’t go as expected. We always aim to take responsibility where it’s due and to work with our customers to find fair solutions.
If there’s been a mistake related to your belongings, we want to make sure it’s properly addressed. Please contact us directly so we can review your case in detail and work toward a resolution.
Thank you for your feedback — it helps us improve our service.
Harry
Wonderful from start to finish! My moving guys rocked it!
They were prompt, and were there when they said they would be.
They were concerned with my elder parents, explained things and spoke directly to them.
Were careful with items, wrapped and boxed items.
I will use your service with my upcoming move
They were prompt, and were there when they said they would be.
They were concerned with my elder parents, explained things and spoke directly to them.
Were careful with items, wrapped and boxed items.
I will use your service with my upcoming move
Response
Harry, thank you for your vote of confidence in our services. We are thrilled to learn that our moving crew represented us well, explaining every detail to your parents and caring for the items they moved. We look forward to answering your call to help with your upcoming move! Have a great day.
Deborah
Clifford and Luis did a great job. Handled everything with care and were very courteous.
Response
Deborah, We're so happy to hear that our professional movers Luis and Clifford, proved that we are the Movers Who Care. It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around. Thank you for your business. Enjoy your day!
Carolyn
Excellent movers and service. I just do not care that I have to pay for their 2 hour travel time since they are supposed to be local.
Response
Carolyn -- Thank you for the review and feedback of your recent move with us! We hope the overall process was a smooth and stress-free one. In regards to travel time, moving consultants are required to explain to our customers that the hourly rate includes from the time the movers leave the office until they get back. It's an industry standard for moving companies to charge for travel time or a travel fee and it varies depending on the location in Ocala we are going to. We do not, however, charge for any additional fees like gas, mileage or a truck fee. If you have any further questions or concerns, we'd be more than happy to talk with you further. You can reach us at our office at 352-347-3337. Thank you for your business and feedback! We hope we have the opportunity to work with you again! Have a great day.
Nancy
Office staff were great! Duwell and Tyler also were great. Everyone was friendly. Duwell and Tyler were early which I wasn't but they had a great sense of humor and laughed right along with me. The experience with this branch was wonderful. I recommend them highly and I will use their services again. Thank you 2 Men and a Truck!
Nancy
Nancy
Response
Nancy, thank you so much for your feedback about our professional movers Duwell and Tyler. We are happy to hear they made the moving day less stressful with their attitudes. We appreciate your willingness to recommend us to your friends and family. Recommendations are the highest compliment for us and our team! Have a great day.
