Reviews
Dale
I feel dissatisfaction because Brett assured me the movers wouldn't turn my desk and night tables upside down at any time during the move. They did. Everything was thrown around in the drawers and it's taken me hours to fix it. I've moved the same furniture across America twice without this problem.
It was raining the day I moved and time-outs had to be taken because of it but no time was taken off the bill. I think at least an hour total was spent standing around because of weather (not in my control). That's a lot of money for watching the drops fall. My plants made it through and I'm grateful for that. My neighbors moved 2 weeks before I did. They hired a different company and ended up ordering the movers out of their house. Yikes!
It was raining the day I moved and time-outs had to be taken because of it but no time was taken off the bill. I think at least an hour total was spent standing around because of weather (not in my control). That's a lot of money for watching the drops fall. My plants made it through and I'm grateful for that. My neighbors moved 2 weeks before I did. They hired a different company and ended up ordering the movers out of their house. Yikes!
Response
Hi Dale,
Thank you for sharing your feedback. We’re truly sorry to hear that your expectations weren’t met, especially regarding the handling of your desk and night tables. We understand how frustrating it is to spend time reorganizing after a move, particularly when you were told otherwise.
We also hear your concern about the rain delays and the billing. While safety during inclement weather is important, we understand how it can feel unfair when that time adds to your cost.
We’re grateful your plants made it through safely and appreciate you giving us the opportunity to help with your move. If you'd like to discuss any of this further, we’d be happy to speak with you directly.
Thank you for sharing your feedback. We’re truly sorry to hear that your expectations weren’t met, especially regarding the handling of your desk and night tables. We understand how frustrating it is to spend time reorganizing after a move, particularly when you were told otherwise.
We also hear your concern about the rain delays and the billing. While safety during inclement weather is important, we understand how it can feel unfair when that time adds to your cost.
We’re grateful your plants made it through safely and appreciate you giving us the opportunity to help with your move. If you'd like to discuss any of this further, we’d be happy to speak with you directly.
Erica
Movers did a decent job but their lack of moving skills left permanent scuff and dents on my oak wood steps. The sand/dirty wheels of the moving dolly made micro scratches on my floor when carrying out the washing machine.Overall I'm sincerely disappointed in the service I can't believe I had to pay that much to have my floors scratched and scuffed up.
Response
Hi Erica,
Thank you for your feedback. We’re very sorry to hear about the damage to your wood steps and floors — that’s certainly not the level of care we aim to provide.
We understand how upsetting it is to see lasting marks in your home, especially after placing your trust in a professional moving service. We'd like the opportunity to review your situation and see how we can make things right.
Please reach out to us directly so we can discuss this further. We appreciate you bringing it to our attention.
Thank you for your feedback. We’re very sorry to hear about the damage to your wood steps and floors — that’s certainly not the level of care we aim to provide.
We understand how upsetting it is to see lasting marks in your home, especially after placing your trust in a professional moving service. We'd like the opportunity to review your situation and see how we can make things right.
Please reach out to us directly so we can discuss this further. We appreciate you bringing it to our attention.
Patricia
Sweat on ,your things damaged, you desk and leather sofa did not tell me of the damage sorry never again
Response
Hi Patricia,
We’re very sorry to hear about the damage to your desk and leather sofa, and especially that it wasn’t communicated to you at the time. That’s not the standard of service we strive to provide.
We appreciate your feedback and would like the chance to speak with you directly to better understand what happened and work toward a resolution. Thank you for bringing this to our attention.
We’re very sorry to hear about the damage to your desk and leather sofa, and especially that it wasn’t communicated to you at the time. That’s not the standard of service we strive to provide.
We appreciate your feedback and would like the chance to speak with you directly to better understand what happened and work toward a resolution. Thank you for bringing this to our attention.
Elaine
Not careful with my furniture, I had to tell them how to Get my sofa out the door, much damage to my furniture, waiting to hear about claim. I thought I was hiring professionals, this definitely was not the case. Very upset
Response
Hi Elaine,
We’re truly sorry to hear about the damage to your furniture and the overall experience you had. That’s not the level of professionalism we promise, and we understand your frustration.
Thank you for letting us know you’ve filed a claim — we’ll make sure it’s reviewed promptly. If you haven’t already, please contact us directly so we can ensure you're being taken care of and work toward a resolution.
We appreciate your feedback and the opportunity to make this right.
We’re truly sorry to hear about the damage to your furniture and the overall experience you had. That’s not the level of professionalism we promise, and we understand your frustration.
Thank you for letting us know you’ve filed a claim — we’ll make sure it’s reviewed promptly. If you haven’t already, please contact us directly so we can ensure you're being taken care of and work toward a resolution.
We appreciate your feedback and the opportunity to make this right.
Robert
Very poor experience, one employee was very slow took more time smoking than working damage several items of furniture broke a TV ect
Response
Hi Robert,
We’re very sorry to hear about your experience. Damaged items and unprofessional behavior from a crew member are completely unacceptable, and we take your concerns seriously.
Thank you for bringing this to our attention — we’d like to investigate this further and see how we can make it right. Please contact us directly so we can follow up on the damage and address the issues with the crew.
We appreciate your feedback and the chance to improve.
We’re very sorry to hear about your experience. Damaged items and unprofessional behavior from a crew member are completely unacceptable, and we take your concerns seriously.
Thank you for bringing this to our attention — we’d like to investigate this further and see how we can make it right. Please contact us directly so we can follow up on the damage and address the issues with the crew.
We appreciate your feedback and the chance to improve.
Maria
Was not happy with the experience I had this time around ..They were not very careful with moving items and did some damage to the walls and my door at old apartment..
Response
Hi Maria,
We’re sorry to hear that your recent experience didn’t meet expectations. Damage to your walls and door is not acceptable, and we understand how disappointing that can be.
Thank you for bringing this to our attention — we’d like the opportunity to speak with you directly and see how we can make things right. Your feedback helps us improve, and we appreciate you taking the time to share it.
We’re sorry to hear that your recent experience didn’t meet expectations. Damage to your walls and door is not acceptable, and we understand how disappointing that can be.
Thank you for bringing this to our attention — we’d like the opportunity to speak with you directly and see how we can make things right. Your feedback helps us improve, and we appreciate you taking the time to share it.
Wesley
Everything went very well except a particle board based piece of furniture was broken. It is being fixed by your company.
Response
Hi Wesley,
Thank you for the great review! We’re glad to hear everything went smoothly overall and appreciate your patience as we work to repair the damaged piece.
We’re grateful for your understanding and for choosing us for your move. Let us know if there’s anything else we can do!
Thank you for the great review! We’re glad to hear everything went smoothly overall and appreciate your patience as we work to repair the damaged piece.
We’re grateful for your understanding and for choosing us for your move. Let us know if there’s anything else we can do!
Richard
Items in boxes were spilled, broken, and literally just thrown in packing. Insufficient boxes were provided.
Response
Hi Richard,
We’re very sorry to hear about the way your items were packed and the resulting damage. That’s not the level of care or professionalism we aim to deliver, and we understand how frustrating this must have been.
Thank you for bringing it to our attention — we’d like the chance to review your experience further and see how we can make things right. Please reach out to us directly so we can assist you.
We’re very sorry to hear about the way your items were packed and the resulting damage. That’s not the level of care or professionalism we aim to deliver, and we understand how frustrating this must have been.
Thank you for bringing it to our attention — we’d like the chance to review your experience further and see how we can make things right. Please reach out to us directly so we can assist you.
Jon
The team were right on time coming and going. The were very pleasant and helpful.
Acted and looked like professionals.
Acted and looked like professionals.
Marilyn
Juan and Dennis were a great team. They arrived on time and kept things moving smoothly. They were courteous, professional and took great care in moving our belongings.
I would recommend your company as well as Juan and Dennis! Great job all around!!
I would recommend your company as well as Juan and Dennis! Great job all around!!
