Reviews
Carolyn
The entire experience was great, from the initial phone call to the move. Everyone on staff that I came in contact with was friendly, helpful, reliable, and communicated clearly. Nick and Fritz (my movers in Miami) were outstanding!!! They were super organized, quick, efficient, careful, congenial, professional, and patient. I highly recommend Two Men and a Truck!
Response
<div class="bv-review-response-container">
<div>Hello Carolyn! When using our moving services, we make sure you receive the 5-star treatment and not lift a finger. Moving is stressful enough so we make it our mission to take out the stress of moving.Your team Nick and Fritz will definitely be recognized for their hard work and terrific performance. We are happy to have helped you and wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Carolyn! When using our moving services, we make sure you receive the 5-star treatment and not lift a finger. Moving is stressful enough so we make it our mission to take out the stress of moving.Your team Nick and Fritz will definitely be recognized for their hard work and terrific performance. We are happy to have helped you and wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
marie
Both movers, Neil and Billy, were excellent. They were efficient, organized, polite, friendly yet professional, and hard working.
My only complaint was trying to get through to the dispatcher, Alan, on the day the furniture was being delivered.
My only complaint was trying to get through to the dispatcher, Alan, on the day the furniture was being delivered.
Response
<div class="bv-review-response-container">
<div>Hello Marie! Moving is stressful and our job is to alleviate the stress along with moving and always looking out for your best interest. We sincerely apologize about the miscommunication with our dispatcher but will use this great feedback for training purposes for all our moves in the future.I am very glad to hear despite this that Neil and Billy were able to help you and make your moving experience excellent. We will be sure to share your kind words with your team as well as have them recognized for their great performance. Best wishes in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Marie! Moving is stressful and our job is to alleviate the stress along with moving and always looking out for your best interest. We sincerely apologize about the miscommunication with our dispatcher but will use this great feedback for training purposes for all our moves in the future.I am very glad to hear despite this that Neil and Billy were able to help you and make your moving experience excellent. We will be sure to share your kind words with your team as well as have them recognized for their great performance. Best wishes in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Paul
The quote was very easy it was based on number of hours and number of men, the other quote I obtained was estimated at 1 to 3 thousand more and very unreasonable for the type of move requested (1 couch, 1 day bed and 1 coffee table.)
Response
<div class="bv-review-response-container">
<div>Thank you for such a kind comment, Paul! We are so happy to have helped you. We look forward to another opportunity to serve you in the future. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you for such a kind comment, Paul! We are so happy to have helped you. We look forward to another opportunity to serve you in the future. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Anthony
Second time I have moved with you in one year. Both times went very smoothly and the guys were really professional. One of the guys remembered me from my last move so it was nice to have that consistency, trust factor. I would highly recommend!
Response
<div class="bv-review-response-container">
<div>Thank you for sharing your moving experience with us as well as trusting us with your move again, Anthony! It is really great to hear the same mover on your move last time was scheduled for your new move. If there is one thing our moving team does is work hard to make sure your move is completed smoothly every time. We are happy to know that our team was able to do just that for you once again. They will definitely be recognized for their amazing performance. Anything you ever need in the future please do not hesitate to give us a call. It would be our pleasure to serve you anytime! Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you for sharing your moving experience with us as well as trusting us with your move again, Anthony! It is really great to hear the same mover on your move last time was scheduled for your new move. If there is one thing our moving team does is work hard to make sure your move is completed smoothly every time. We are happy to know that our team was able to do just that for you once again. They will definitely be recognized for their amazing performance. Anything you ever need in the future please do not hesitate to give us a call. It would be our pleasure to serve you anytime! Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
D
I would have probably given all excellents and goods except for the fact that one small duffle bag never made it off the truck. I was very grateful that Lilly in the office found the bag and put me in touch with a manager to have it shipped home to us. However, I spoke to someone, said it would be shipped, when I never received it, I followed up a week later to hear that there was no information about shipping anything that it would be looked into. I had to call back because I didn't hear any follow up, and was told that the duffle would be shipped, that it was still there. Don't know why it sat for a week and nothing was done. I was again told I'd be sent shipping information, but still no word two days later. This is getting very frustrating. About to call again for status.
Response
<div class="bv-review-response-container">
<div>Hello Debbie! We sincerely apologize your duffle bag stayed on the truck. This is something we never want to happen. Seems as if there was also some miscommunication as to when this was going to be sent and for this we are sorry. We are glad to know that your bag was officially shipped to you and should have arrived by now. Please let us know if you ever need anything in the future. It would be our pleasure to assist you anytime!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Debbie! We sincerely apologize your duffle bag stayed on the truck. This is something we never want to happen. Seems as if there was also some miscommunication as to when this was going to be sent and for this we are sorry. We are glad to know that your bag was officially shipped to you and should have arrived by now. Please let us know if you ever need anything in the future. It would be our pleasure to assist you anytime!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Juan Carlos
Satisfied with the service although the moving was not complete in the same day, suggest the company should visit the site before the move
Response
<div class="bv-review-response-container">
<div>Hi Juan, we are sorry your move was longer than expected. We understand your frustration. We appreciate your feedback and discussed with our team the importance of exceeding our customers' expectations each and every time. Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Juan, we are sorry your move was longer than expected. We understand your frustration. We appreciate your feedback and discussed with our team the importance of exceeding our customers' expectations each and every time. Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Lara
Bryan the gm was incredible
Alan head of operations was very helpful
My move was tough but I woukd 100 percevtvrecoomend this company
They are movers who care
Alan head of operations was very helpful
My move was tough but I woukd 100 percevtvrecoomend this company
They are movers who care
Response
<div class="bv-review-response-container">
<div>We are so happy to hear that your move went great, Lara! It fills us with joy when we receive nice comments such as yours because we work hard to make sure everything is handled carefully and quickly. Our main goal is that your move is stress fee and to put you at ease during your move. I'll make sure to share your nice words with our head of operations Alan and our GM Brian. We look forward to another opportunity to serve you or anyone you recommend! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We are so happy to hear that your move went great, Lara! It fills us with joy when we receive nice comments such as yours because we work hard to make sure everything is handled carefully and quickly. Our main goal is that your move is stress fee and to put you at ease during your move. I'll make sure to share your nice words with our head of operations Alan and our GM Brian. We look forward to another opportunity to serve you or anyone you recommend! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Cheryl
I was told by the office that the movers would have boxes to put my TV's in, but they did not. That was the only thing, I was concerned about. Other than that, the movers were grate.
Response
<div class="bv-review-response-container">
<div>Hi Cheryl, thank you for providing us with this information. I'm sorry about the miscommunication with your TV box. I appreciate the feedback and we'll be using this as a training lesson for future moves. We are happy to know aside from this, your movers were great! We wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Cheryl, thank you for providing us with this information. I'm sorry about the miscommunication with your TV box. I appreciate the feedback and we'll be using this as a training lesson for future moves. We are happy to know aside from this, your movers were great! We wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
David
Dwayne and his crew were fantastic. The office staff was too. If it was possible I would check a box for better than excellent for the whole team!
If we have a move of this type again we would only use your company.
If we have a move of this type again we would only use your company.
Response
<div class="bv-review-response-container">
<div>Hello David! We really appreciate you trusting us with your move. We are so pleased your moving team could help make your moving experience positive and stress-free. Dwayne and his crew will definitely be recognized for their hard work and fantastic performance. Anything you ever need from us in the future, please do not hesitate to give us a call. It would be our pleasure to assist you anytime! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello David! We really appreciate you trusting us with your move. We are so pleased your moving team could help make your moving experience positive and stress-free. Dwayne and his crew will definitely be recognized for their hard work and fantastic performance. Anything you ever need from us in the future, please do not hesitate to give us a call. It would be our pleasure to assist you anytime! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Nicole
Our team was prompt, professional, and friendly. We would definitely use Two Men and a Truck again.
Response
<div class="bv-review-response-container">
<div>Hi, Nicole! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi, Nicole! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
