Reviews
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I would have probably given all excellents and goods except for the fact that one small duffle bag never made it off the truck. I was very grateful that Lilly in the office found the bag and put me in touch with a manager to have it shipped home to us. However, I spoke to someone, said it would be shipped, when I never received it, I followed up a week later to hear that there was no information about shipping anything that it would be looked into. I had to call back because I didn't hear any follow up, and was told that the duffle would be shipped, that it was still there. Don't know why it sat for a week and nothing was done. I was again told I'd be sent shipping information, but still no word two days later. This is getting very frustrating. About to call again for status.
Response
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<div>Hello Debbie! We sincerely apologize your duffle bag stayed on the truck. This is something we never want to happen. Seems as if there was also some miscommunication as to when this was going to be sent and for this we are sorry. We are glad to know that your bag was officially shipped to you and should have arrived by now. Please let us know if you ever need anything in the future. It would be our pleasure to assist you anytime!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Debbie! We sincerely apologize your duffle bag stayed on the truck. This is something we never want to happen. Seems as if there was also some miscommunication as to when this was going to be sent and for this we are sorry. We are glad to know that your bag was officially shipped to you and should have arrived by now. Please let us know if you ever need anything in the future. It would be our pleasure to assist you anytime!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Juan Carlos
Satisfied with the service although the moving was not complete in the same day, suggest the company should visit the site before the move
Response
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<div>Hi Juan, we are sorry your move was longer than expected. We understand your frustration. We appreciate your feedback and discussed with our team the importance of exceeding our customers' expectations each and every time. Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Juan, we are sorry your move was longer than expected. We understand your frustration. We appreciate your feedback and discussed with our team the importance of exceeding our customers' expectations each and every time. Thank you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lara
Bryan the gm was incredible
Alan head of operations was very helpful
My move was tough but I woukd 100 percevtvrecoomend this company
They are movers who care
Alan head of operations was very helpful
My move was tough but I woukd 100 percevtvrecoomend this company
They are movers who care
Response
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<div>We are so happy to hear that your move went great, Lara! It fills us with joy when we receive nice comments such as yours because we work hard to make sure everything is handled carefully and quickly. Our main goal is that your move is stress fee and to put you at ease during your move. I'll make sure to share your nice words with our head of operations Alan and our GM Brian. We look forward to another opportunity to serve you or anyone you recommend! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are so happy to hear that your move went great, Lara! It fills us with joy when we receive nice comments such as yours because we work hard to make sure everything is handled carefully and quickly. Our main goal is that your move is stress fee and to put you at ease during your move. I'll make sure to share your nice words with our head of operations Alan and our GM Brian. We look forward to another opportunity to serve you or anyone you recommend! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cheryl
I was told by the office that the movers would have boxes to put my TV's in, but they did not. That was the only thing, I was concerned about. Other than that, the movers were grate.
Response
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<div>Hi Cheryl, thank you for providing us with this information. I'm sorry about the miscommunication with your TV box. I appreciate the feedback and we'll be using this as a training lesson for future moves. We are happy to know aside from this, your movers were great! We wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Cheryl, thank you for providing us with this information. I'm sorry about the miscommunication with your TV box. I appreciate the feedback and we'll be using this as a training lesson for future moves. We are happy to know aside from this, your movers were great! We wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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David
Dwayne and his crew were fantastic. The office staff was too. If it was possible I would check a box for better than excellent for the whole team!
If we have a move of this type again we would only use your company.
If we have a move of this type again we would only use your company.
Response
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<div>Hello David! We really appreciate you trusting us with your move. We are so pleased your moving team could help make your moving experience positive and stress-free. Dwayne and his crew will definitely be recognized for their hard work and fantastic performance. Anything you ever need from us in the future, please do not hesitate to give us a call. It would be our pleasure to assist you anytime! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello David! We really appreciate you trusting us with your move. We are so pleased your moving team could help make your moving experience positive and stress-free. Dwayne and his crew will definitely be recognized for their hard work and fantastic performance. Anything you ever need from us in the future, please do not hesitate to give us a call. It would be our pleasure to assist you anytime! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nicole
Our team was prompt, professional, and friendly. We would definitely use Two Men and a Truck again.
Response
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<div>Hi, Nicole! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi, Nicole! Thank you for trusting us with your move! We are so happy to hear that your experience was a great one. If there is anything else we can do for you in the future, it would be our pleasure to serve you anytime! Enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Steve
Deyvie, your driver and supervisor is excellent. He was in total control and supervised his team perfectly. A very promotable asset!
Response
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<div>Thank you for sharing your moving experience with us, Steve! If there is one thing our moving team does is work hard to make sure your move goes excellent. We are happy to know that your movers and especially Deyvi, our lead driver, did just that for you. He will definitely be recognized for his amazing performance. Anything you ever need in the future please do not hesitate to give us a call. Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for sharing your moving experience with us, Steve! If there is one thing our moving team does is work hard to make sure your move goes excellent. We are happy to know that your movers and especially Deyvi, our lead driver, did just that for you. He will definitely be recognized for his amazing performance. Anything you ever need in the future please do not hesitate to give us a call. Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Frances
I am satisfied with the moving services, however, I lost two items in the move. One of them was my Vizio TV remote control and the other one of my Panasonic wi-fi phones. ( I had a set of 4), now I have three. The issue with the phone is not important but I had to order a new Vizio TV remote control from Amazon and it cost me $13.06. As soon as I noticed the remote missing, (the same afternoon of the move) I called your office and the person who answered tried to contact Deyvi to see if they had found the item. No luck...! they told the guy in the office they conducted a sweep and found nothing. I still thing it was inside the gigantic box they use to move things in apt buildings, impossible to believe it had vanished. Later that day I noticed the phone missing.
Mayra
Very professional service and the team was careful with my belongings. Made my move fast and easy. I highly recommend Two Men and a Truck to anyone that wants a worry free move! Thanks guys!
Response
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<div>We are so happy to hear that your move went great, Mayra! It fills us with joy when we receive nice comments such as yours because we work hard to make sure everything is handled carefully and quickly. Our main goal is that your move is stress fee and to put you at ease during your move. I'll make sure to share your nice words with our entire team. We look forward to another opportunity to serve you or anyone you recommend! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are so happy to hear that your move went great, Mayra! It fills us with joy when we receive nice comments such as yours because we work hard to make sure everything is handled carefully and quickly. Our main goal is that your move is stress fee and to put you at ease during your move. I'll make sure to share your nice words with our entire team. We look forward to another opportunity to serve you or anyone you recommend! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mary
Neil, Paul an Vincent were wonderful. Great personality and personable.
Response
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<div>Hi Mary! Thank you so much for trusting us with your move. We are so glad your experience was a wonderful one. We will make sure to share your kind comments with your team Neil, Paul and Vincent as well as recognize them for their great performance. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Mary! Thank you so much for trusting us with your move. We are so glad your experience was a wonderful one. We will make sure to share your kind comments with your team Neil, Paul and Vincent as well as recognize them for their great performance. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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