Reviews
Todd
Despite short notice, i was able to get a quote and schedule the move very quickly. I was most impressed by the entire team at Two Men & a Truck, here in Melbourne, FL, from their office staff to their movers. Everyone was extremely professional, courteous and a pleasure to work with!
Response
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<div>Todd, Thank you for taking the time to share your comments and impressions with us related to your recent move with Two Men and a Truck. We work hard to provide our Customers with a date that will fit their schedules and, fortunately, we were able to do that for you. We are happy to learn of your satisfaction with the entire team (office and movers) and we will pass along your comments to them for their reading pleasure. :) Thank you for your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Todd, Thank you for taking the time to share your comments and impressions with us related to your recent move with Two Men and a Truck. We work hard to provide our Customers with a date that will fit their schedules and, fortunately, we were able to do that for you. We are happy to learn of your satisfaction with the entire team (office and movers) and we will pass along your comments to them for their reading pleasure. :) Thank you for your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Douglas
I have used Two Men And A Truck twice before. Prior to that I used several other movers (I have relocated 10 times over the past 50 years). I now call Two Men And A Truck without ever checking anyone else. I know all my things will be delivered, and in the same condition as when they loaded it. Can't say that about any of the others.
Response
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<div>Douglas, Your comments are very much appreciated. It is always a pleasure to hear from our customers and to learn how they felt about their move experience with our company. We appreciate your repeat business and wish you much happiness in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Douglas, Your comments are very much appreciated. It is always a pleasure to hear from our customers and to learn how they felt about their move experience with our company. We appreciate your repeat business and wish you much happiness in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Wendy
I called TMAT with a specific need... I had an enormous piece of furniture that needed moved ASAP. The call rep took all my details and considered my original recommendation that 4 men would be needed. However, he wanted to serve me quickly (as I had stated) so scheduled a shorter date with only 3 men. They came. They saw. They helped. They declined. UNDERSTOOD! No damage to my home. No injuries on my watch! Next day: FIVE guys came. Included a manager and at least one HEAVY LIFTER! All I can say is WOW! and THANK YOU! - Doug,
Response
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<div>Wendy, Thank you for providing us with your comments about your recent move experience with Two Men and a Truck. Pieces of furniture that are much larger than usual are very tricky and it takes a well-trained team of movers to maneuver them properly. We are happy to hear you were pleased with the outcome and the way we handled your move. Thank you so much for your business and your comments.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Wendy, Thank you for providing us with your comments about your recent move experience with Two Men and a Truck. Pieces of furniture that are much larger than usual are very tricky and it takes a well-trained team of movers to maneuver them properly. We are happy to hear you were pleased with the outcome and the way we handled your move. Thank you so much for your business and your comments.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nancy
We had a huge amount of "stuff" boxes and boxes full, some of it terribly heavy. Much more of that then furniture. They must have been worn out when they finished. But the most important items were some beautiful art work, which arrived in perfect condition. and a very large, heavy organ,
which I prized highly. It also arrived without a scratch, The guys were great. I will always give them the best reference.
which I prized highly. It also arrived without a scratch, The guys were great. I will always give them the best reference.
Response
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<div>Nancy, Thank you for providing a review of your recent move with Two Men and a Truck. As I am sure you have heard, we live by the Grandma Rule "to treat everyone the way we would want our Grandma to be treated". Your comments will be posted on our Community Board for all staff members to read. We appreciate your business and referrals.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Nancy, Thank you for providing a review of your recent move with Two Men and a Truck. As I am sure you have heard, we live by the Grandma Rule "to treat everyone the way we would want our Grandma to be treated". Your comments will be posted on our Community Board for all staff members to read. We appreciate your business and referrals.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Louise
The young men who moved me were very courteous and careful with my things.
The man in the office who estimated the job and price and time it would take was useless. My suggestions would be to get an estimator over to people's homes to estimate the job rather than pulling numbers our of their hat. I explained what the furniture was to be moved and explained that depending on how much of the smaller things I could move myself, I would pay the extra time spent moving whatever the small things I couldn't move would cost to move. The owner made a big fuss over my taking more than an hour and a half to move my things. It takes that long to disassemble and reassemble the beds alone. He had schedule another job for noon when mine had just begun at 10:00 a.m.
That was stressful at best.
The man in the office who estimated the job and price and time it would take was useless. My suggestions would be to get an estimator over to people's homes to estimate the job rather than pulling numbers our of their hat. I explained what the furniture was to be moved and explained that depending on how much of the smaller things I could move myself, I would pay the extra time spent moving whatever the small things I couldn't move would cost to move. The owner made a big fuss over my taking more than an hour and a half to move my things. It takes that long to disassemble and reassemble the beds alone. He had schedule another job for noon when mine had just begun at 10:00 a.m.
That was stressful at best.
Response
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<div>Louise, You are absolutely correct -- we should have sent an in-home estimator to your home to provide you with an estimate for your move. We apologize this did not happen in your case and are sorry for the scheduling conflict, too. The prices provided to our Customers are obtained by entering the list of items provided by our Customer into our computer program. Then, based on the estimated weight of the items, the program then calculates the estimated cost of the move. Many times, it is difficult to provide an accurate estimate if the Customer is unsure of the quantity and weight of the "smaller things" he/she would be moving on their own. I hope this explanation is somewhat helpful to you. We truly appreciate your business and your feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Louise, You are absolutely correct -- we should have sent an in-home estimator to your home to provide you with an estimate for your move. We apologize this did not happen in your case and are sorry for the scheduling conflict, too. The prices provided to our Customers are obtained by entering the list of items provided by our Customer into our computer program. Then, based on the estimated weight of the items, the program then calculates the estimated cost of the move. Many times, it is difficult to provide an accurate estimate if the Customer is unsure of the quantity and weight of the "smaller things" he/she would be moving on their own. I hope this explanation is somewhat helpful to you. We truly appreciate your business and your feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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David
The professionalism and service provided proved the outstanding moving experience I had heard about from others. There may be some areas this company can improve in but I do not know what that could be...
Response
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<div>David, We thank you for placing the trust in our company to move your personal belongings and your kind comments are certainly appreciated. Thank you for your business and we wish you much happiness in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>David, We thank you for placing the trust in our company to move your personal belongings and your kind comments are certainly appreciated. Thank you for your business and we wish you much happiness in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jill
Cheryl in office on phone was very helpful and even did an on phone rough estimate that was really close. Mike the consultant/estimator was so friendly and provided a great estimate. The movers were amazing with great attitudes also quick and efficient. Only one scratch on one item and we moved a full large house of heavy quality furniture and countless boxes ... nothing broken. We tipped them generously. The move was completed before estimated time and under original estimate. Overall experience from first phone call through delivery was absolutely outstanding. Would definitely recommend and use again!
Response
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<div>Jill, Thank you so much for the wonderful review. We truly appreciate your taking the time to share your comments with us. They will be posted on our Community Board for all staff members to read as they enjoy hearing from the Customers they have served. As you may know, we live by the "Grandma Rule" (to treat everyone the way we would want our Grandma to be treated). Thank you for the recommendations and your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jill, Thank you so much for the wonderful review. We truly appreciate your taking the time to share your comments with us. They will be posted on our Community Board for all staff members to read as they enjoy hearing from the Customers they have served. As you may know, we live by the "Grandma Rule" (to treat everyone the way we would want our Grandma to be treated). Thank you for the recommendations and your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dan
The team was great. They were quick and clean. They even took time to talk to my two year old grandson and showed him the truck
Response
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<div>Dan, Thank you for taking the time to share your comments with us. We care about the happiness of our Customers and sometimes taking a few extra minutes to go the "extra mile" (such as showing your grandson the truck), goes a long way. We hope he enjoyed his little tour. Thank you for your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dan, Thank you for taking the time to share your comments with us. We care about the happiness of our Customers and sometimes taking a few extra minutes to go the "extra mile" (such as showing your grandson the truck), goes a long way. We hope he enjoyed his little tour. Thank you for your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Daniel
Everyone had a great attitude and were willing to listen to advice and instructions.
Very skilled and cooperative Moving Men.
Thanks Dan and Mary!
Very skilled and cooperative Moving Men.
Thanks Dan and Mary!
Response
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<div>Dan and Mary, We truly appreciate your taking the time to share your comments with us. Your opinion means a lot to our teams. Thank you for your business and we wish you much happiness in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dan and Mary, We truly appreciate your taking the time to share your comments with us. Your opinion means a lot to our teams. Thank you for your business and we wish you much happiness in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Katherine
This was a fantastic experience! Moving, in the Florida heat plus tackling a flight of stairs did not phase John and Kipp. They were so personable, efficient, professional and courteous from the minute they arrived till they completed the move. I could not have asked for two nicer, considerate men. Thank you both for making this transition go so smooth!
Response
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<div>Katherine, It is our goal to help make our Customers' moving day as stress free as possible. We believe the attitude of our movers can make a big difference in how our Customers view the outcome of their move day and experience with our company. We are happy to learn your day went smoothly and you were pleased with the team who served you. We thank you for your business and appreciate your taking the time to share your comments with us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Katherine, It is our goal to help make our Customers' moving day as stress free as possible. We believe the attitude of our movers can make a big difference in how our Customers view the outcome of their move day and experience with our company. We are happy to learn your day went smoothly and you were pleased with the team who served you. We thank you for your business and appreciate your taking the time to share your comments with us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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