Reviews
Jill
John was excellent, never complained about the work that needed to be done. If I were to ever use you again I would specifically ask for him. I met Thomas on the second day, he was polite, and he also never had a complaint and worked hard to unload the truck. Lee complained more than he worked, always talking about the weight of the truck, telling me about his personal life. He left quite a bit of stuff. I feel the packing of my house would have gone much faster if the team was Thomas and John. I would not send Lee on any large jobs. I asked him to put four Swiffer dusters boxes in a box and he answered I had to watch the weight of the truck? If they weighed 10 ounces that was a lot. I left my washer and dryer behind because of the weight of the truck. They were 2 years old.
Response
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<div>Jill, Thank you for your very open and informational comments about the service you were provided by the move team. We are happy to know the service you received from two of the team members was good and we certainly apologize for the lack of professionalism with the other team member. We will definitely speak with him regarding these issues and will use this information in future training segments in an attempt to insure it does not happen again. Please know this is not the way we do business and will speak with that team member to correct the problem. We truly appreciate your taking the time to share your comments with us and especially appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jill, Thank you for your very open and informational comments about the service you were provided by the move team. We are happy to know the service you received from two of the team members was good and we certainly apologize for the lack of professionalism with the other team member. We will definitely speak with him regarding these issues and will use this information in future training segments in an attempt to insure it does not happen again. Please know this is not the way we do business and will speak with that team member to correct the problem. We truly appreciate your taking the time to share your comments with us and especially appreciate your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karen
The movers were very fast and efficient. Unfortunately, we did have some minor damage to some of the furniture, but all was taken care of! :)
Sabra
I was very pleased with the moving team! They called before arrival as I was told they would. They were early - which I appreciated. Unfortunately they had to move a couple of extremely heavy items, but I didn't hear one complaint or groan. They maintained their friendly, good attitudes throughout the entire move. I will definitely recommend Two Men to everyone I know.
Response
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<div>Sabra, Thank you for taking the time to share your comments related to your recent move experience with Two Men and a Truck. We are pleased to hear you were happy with the service and attitudes of the members of your move team. Moving heavy items is part of the job and, believe it or not, the move teams look at it in just that way. We are happy to hear from you and want you to know we appreciate YOU and your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sabra, Thank you for taking the time to share your comments related to your recent move experience with Two Men and a Truck. We are pleased to hear you were happy with the service and attitudes of the members of your move team. Moving heavy items is part of the job and, believe it or not, the move teams look at it in just that way. We are happy to hear from you and want you to know we appreciate YOU and your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Laura
We had a very positive experience with the packers and the movers. The packers were Ryan and Mark R. and they were later joined by their supervisor. They were polite, had good sense of humor and played good tunes as they packed! They were careful and respectful with our items.
The movers were Lee, Harold and Kip, also very courteous and careful. Our household goods were going to storage and after filling the empty one to capacity, Harold worked hard to rearrange our mostly filled second storage unit, so the remaining goods could fit like a puzzle. We really appreciate all of their efforts and will be calling again one day to move us into our next place. Hopefully using these crews! Thanks, Laura & Bob
The movers were Lee, Harold and Kip, also very courteous and careful. Our household goods were going to storage and after filling the empty one to capacity, Harold worked hard to rearrange our mostly filled second storage unit, so the remaining goods could fit like a puzzle. We really appreciate all of their efforts and will be calling again one day to move us into our next place. Hopefully using these crews! Thanks, Laura & Bob
Response
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<div>Laura and Bob, Thank you for your kind comments and review of your moving day experience. Our teams work hard to exceed our Customers' expectations and it sounds as though they accomplished this goal with your move. We truly appreciate your comments and your business! We also look forward to helping you with your future move needs. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Laura and Bob, Thank you for your kind comments and review of your moving day experience. Our teams work hard to exceed our Customers' expectations and it sounds as though they accomplished this goal with your move. We truly appreciate your comments and your business! We also look forward to helping you with your future move needs. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marissa
I have used TWO MEN AND A TRUCK for many years in Orlando and now have used TWO MEN AND A TRUCK in Brevard at least three times. I am extremely disappointed that the local Melbourne TWO MEN AND A TRUCK will not offer a discount for repeat customers. However, the Orlando company does offer a substantial discount for repeat business. Although I was very pleased with the work the two men did on moving day. If I have another move that is going to be as many hours, it would be financially better for me to use the Orlando company as the discount is so much better. I am hesitant to recommend you to my friends and neighbors when there is no financial benefit for repeat business. Please consider offering that in the future even if it is a small discount.
Response
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<div>Marissa, First of all, we would like to thank you for your repeat business and for taking the time to share your opinions regarding the service provided to you by Two Men and a Truck. We appreciate your suggestion of providing a "repeat business discount" and we will certainly look into this to see if we can come up with a plan that works for us as well as the Customer. Our first call will be to the Orlando office to see how this plan is set up and see if we can work this into our process here in Brevard County. We truly do appreciate your comments and your business and hope to have the opportunity to help you with any future move needs you may have.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Marissa, First of all, we would like to thank you for your repeat business and for taking the time to share your opinions regarding the service provided to you by Two Men and a Truck. We appreciate your suggestion of providing a "repeat business discount" and we will certainly look into this to see if we can come up with a plan that works for us as well as the Customer. Our first call will be to the Orlando office to see how this plan is set up and see if we can work this into our process here in Brevard County. We truly do appreciate your comments and your business and hope to have the opportunity to help you with any future move needs you may have.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alan
Was a very good experience everyone was very nice and helpful. There was a small bump on the wall from a box on the turn at the bottom of the stairway which they offered to have someone fix for me. Over all was very smooth nice experience.
Alan
Alan
Response
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<div>Alan, Thank you for providing us with your comments related to your recent move experience. Unfortunately, we cannot always avoid "bumps in the wall" but when we do it, we take care of it. We are glad you had a smooth experience and we appreciate your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Alan, Thank you for providing us with your comments related to your recent move experience. Unfortunately, we cannot always avoid "bumps in the wall" but when we do it, we take care of it. We are glad you had a smooth experience and we appreciate your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Suzanne
Very courteous and efficient completed job in timely manner saved me $$$!
Response
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<div>Suzanne, Thank you for your kind comments. We are happy to know you were pleased with the service our move team provided and would like to say how very much we appreciate your business! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Suzanne, Thank you for your kind comments. We are happy to know you were pleased with the service our move team provided and would like to say how very much we appreciate your business! Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Allison
Two men and a truck are the best. Took care of my possessions as if they were their own. We had a large safe that is quite heavy. They never complained just figured out the best way to handle it. Thank you Two men and a truck. John, Ryan and Mark E. Made our move easy and were s great deal of fun to be around. They even paid attention to our big old Lab, who barked at them. I would highly recommend this company. Being a retired Navy wife i know a thing or two about movers. Thank you again John, Ryan and Mark W. You are true professionals!
Response
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<div>Allison, You are so kind to post such a nice review of your moving experience with Two Men and a Truck. We work very hard to ensure our Customers' expectations are exceeded and it sounds as though we accomplished this goal with your move. Thank you so much for your kind words and your business. We appreciate YOU!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Allison, You are so kind to post such a nice review of your moving experience with Two Men and a Truck. We work very hard to ensure our Customers' expectations are exceeded and it sounds as though we accomplished this goal with your move. Thank you so much for your kind words and your business. We appreciate YOU!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Amy
Louis and Brian were very courteous and had great attitudes.
Response
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<div>Amy, Thank you for commenting on your move team, Louis and Brian. We will post your comments on our community board so they can read what you had to say about them. We truly appreciate your time and your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Amy, Thank you for commenting on your move team, Louis and Brian. We will post your comments on our community board so they can read what you had to say about them. We truly appreciate your time and your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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John
We used Two Men and a truck on two occasions this past month. After experiencing numerous moves during my military career and civilian career, I would rate this company as having young, strong backs and a truck. I did all the packing myself. I hired the company to load the truck, move my belongings and offload the truck. They did what I hired them for. The best man in the two crews that I used was Mark. He is hard working and very courteous.
