Reviews
Andre
After having experience moving internationally several times, we expected a bit more care with our belongings, which they didn't have. We specifically spoke to the sales staff that boxes were needed to pack a few last things and that they would pack and prep the rest of the furniture (some was already well-packed). However, they came unprepared and started throwing our belongings into boxes, without properly packing them. I had to call the manager and he went to my house to organize things and bring the boxes. When moving the furniture to the truck they scraped and damaged the wall of my stairs in a few places, for which I will submit a claim. The next day, for the delivery of the furniture, a new crew was sent in and things were much better and smoother.
Tina
One of the movers spent some time on a personal call. Don’t think it took time from moving but could be perceived that it did.
Response
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<div>Hi Tina, thank you for providing us with this information. We apologize about this but appreciate the feedback and we'll be using this as a training lesson for future moves. We are happy to know aside from this, your move went well. We wish you the best in your new home.</div>
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<div>Hi Tina, thank you for providing us with this information. We apologize about this but appreciate the feedback and we'll be using this as a training lesson for future moves. We are happy to know aside from this, your move went well. We wish you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ricardo
Movers took double the normal time for the move, besides they broke my bed and until this day (3 days after moving) still have not received a response from the company about the repair or solution to my broken bed
Sarah
Alex and Jeremy were great very competent and professional
Response
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<div>Hi Sarah! We are so pleased our team was able to make your moving experience positive! Alex and Jeremy will definitely be recognized for their great performance. We look forward to another opportunity to serve you! Have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Sarah! We are so pleased our team was able to make your moving experience positive! Alex and Jeremy will definitely be recognized for their great performance. We look forward to another opportunity to serve you! Have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Victor
The movers were on time and completed the move efficiently. Furniture was wrapped for protection. The movers were very courteous and helpful.
Response
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<div>Thank you for such a kind comment, Victor! We truly appreciate you taking the time to leave us a review. We will be sure to share your kind words with your team! Have a great day!</div>
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<div>Thank you for such a kind comment, Victor! We truly appreciate you taking the time to leave us a review. We will be sure to share your kind words with your team! Have a great day!</div>
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Susan
They were polite courteous and we even had a few laughs.
Response
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<div>Hi Susan! Thank you so much for taking the time to share your move experience with us. We are so happy to have helped you. Have a great day!</div>
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<div>Hi Susan! Thank you so much for taking the time to share your move experience with us. We are so happy to have helped you. Have a great day!</div>
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Caitlin
Excellent service. Polite and courteous. Will highly recommend and use again
Response
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<div>Hi Caitlin! Thank you so much for trusting us with your move. We are so glad your experience was an excellent one. Anything you or anyone you recommend may need in the future please let us know. It would be our pleasure to assist you anytime!</div>
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<div>Hi Caitlin! Thank you so much for trusting us with your move. We are so glad your experience was an excellent one. Anything you or anyone you recommend may need in the future please let us know. It would be our pleasure to assist you anytime!</div>
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Jesus
The team that did my move was professional, had a great attitude, and made my move go smoothly. I am disappointed there is some minor damage to my furniture. I did not notice it until after the team had left, but I know why it happened. They had it wrapped and protected but due to the way they tried to carry it down the stairs it got wedge between the hand rails at a stair landing. Please use this as a learning experience and have your team plan how they are going to navigate an odd obstacle in the future.
Dianna
I used 2 men and a truck back in 2012 and my experience was exceptional. So, I decided to use them again, six years later. The office staff was absolutely wonderful and professional. The price was very reasonable. On the day of my move, one of the employees called in sick, so of course, I was concerned about how long it would take. Terrence and Demetri did an outstanding job and was very professional and courteous. It was a pleasure to have them move my belongings as they took such great care of them all. I most certainly will recommend this company to everybody. Keep up the great work.
Response
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<div>Hi, Dianna! Thank you so much for sharing your experience with us. We are so happy that your movers Terrence and Demetri were able make your move a positive experience. They will definitely be recognized for their amazing performance. We apologize for one of the employees calling in sick but glad to know our team was able to accomplish your move just fine for you. If there is anything else we can do to help you or anyone you recommend in the future, please do not hesitate to give us a call. Thank you for trusting Two men and a Truck with your move again! We look forward to another opportunity to serve you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi, Dianna! Thank you so much for sharing your experience with us. We are so happy that your movers Terrence and Demetri were able make your move a positive experience. They will definitely be recognized for their amazing performance. We apologize for one of the employees calling in sick but glad to know our team was able to accomplish your move just fine for you. If there is anything else we can do to help you or anyone you recommend in the future, please do not hesitate to give us a call. Thank you for trusting Two men and a Truck with your move again! We look forward to another opportunity to serve you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lori
As a Realtor, I no longer recommend moving companies as I often hear complaints about client's moving experiences. I myself was stood up the morning of my moving my mom's final items out of her condo before having to turn it over to buyers later that day a few years ago. So, when it was my turn to move after living in the same place for more than 20 years, I was worried. I interviewed several moving companies -- comparing price and service -- and talked to several clients and friends about their moves. The feedback on Two Men and a Truck was all positive so I selected the local franchise. They answered my many questions with patience. It all went well. I will now be comfortable recommending Two Men and a Truck to my buyers and sellers in the future. Thank you.
Response
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<div>Thank you so much for your kind words, Lori! We know moving can be difficult so we make it our mission for the process to be as stress-free and easy as possible for you. Your message is very kind and I will be sure to pass it on to our team. If there is anything else you need, do not hesitate to give us a call. Wishing you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you so much for your kind words, Lori! We know moving can be difficult so we make it our mission for the process to be as stress-free and easy as possible for you. Your message is very kind and I will be sure to pass it on to our team. If there is anything else you need, do not hesitate to give us a call. Wishing you the best in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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