Reviews
Jarrod
20 minutes before they were supposed to arrive, they called to cancel. I had to hire labor at my own expense. They provided a truck and one driver 2 hours later. The truck leaked antifreeze all over the parking lot and almost didn’t make it to the 2nd location. A complete catastrophe that cost me hundreds more than expected.
Response
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<div>Hi Jarrod, we're so sorry to hear about your unfortunate experience, that truly wasn't our intention. We really appreciate your feedback. You have already been in contact with John, our operations manager, however, he would like the opportunity to discuss your final invoice with you to see what happened to make your move more expensive than expected. Please contact him at 727.474.014. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jarrod, we're so sorry to hear about your unfortunate experience, that truly wasn't our intention. We really appreciate your feedback. You have already been in contact with John, our operations manager, however, he would like the opportunity to discuss your final invoice with you to see what happened to make your move more expensive than expected. Please contact him at 727.474.014. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Teresa
The movers were very good and professional. They called when they were going to be late to find out if I wanted to continue or to reschedule. When the guys did get to our place they were very professional and apologized for being late but they got the job done quickly. I would definitely hire them again.
Andrew
After using several times before, my expectations were high. Items broken & damaged due to VERY poor packing and handling. Missing items from storage. Excessive charges without justification. Very disappointed based on previous level of service.
Kristin
Kevin Arango and Sam Lokas were the two gentleman who moved us were amazing, fantastic and all around helpful and prompt. They were timely and well mannered. Very careful with out items and nothing was damaged. Very professional and kudos to them for providing such excellent service. They truly were wonderful forward facing and you should be proud to have them on your team. If there is a bonus or incentive they should absolutely be rewarded for their excellence.
Beth
The two men we're very efficient and professional.
Sandra
I have only good things to say about the young men who moved us.
Deanna
The company never showed up for the move. The driver called at 4:15 pm (they were suppose to be here between 12:30-3:30) to tell us that they would be unable to provide services as request 2 weeks prior. We needed the house moved by end of weekend and we were told "sorry you will have to call the office on Monday to reschedule." We had to get another moving company that helped without problems. Although I do understand things happen and problems can arise, a phone call and an offer to come first thing Monday or Sunday would have been nice. Instead it was "oh well, sorry, we are short staffed and just can not help." I would not use Two Men and a Truck for any future moves, they are very unreliable.
Response
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<div>Hi Deanna, we apologize for the miscommunication and the situation our team put you in. We're normally known for our attention to detail, and we regret that we missed the mark. As you know, the move time ran over from the move before you and unfortunately, this is where the communication error happened. We're happy that you were able to express your concerns with our operations manager. If you have any additional information, please give him at call at 727.474.0141. Thank you and again we're sorry for the unfortunate incident.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Deanna, we apologize for the miscommunication and the situation our team put you in. We're normally known for our attention to detail, and we regret that we missed the mark. As you know, the move time ran over from the move before you and unfortunately, this is where the communication error happened. We're happy that you were able to express your concerns with our operations manager. If you have any additional information, please give him at call at 727.474.0141. Thank you and again we're sorry for the unfortunate incident.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jamie
The two gentlemen that came and moved my belongings and furniture were great and wasted no time. Always smiling and working. It was almost 100 degrees and they never stopped. Was very impressed with both of them. Would use again and refer to friends.
Tracy
The only reason I did not rate overall excellent is due to the fact that. While moving in damage done to condo wall. Pictures taken. However when condo office called no report had been filed and they were told Two men would send someone to fix wall. However a week later we have heard nothing. Now I will have to take time out of my work schedule on Monday to call and see what the hold up is. Please don't let this issue negate the great job the moving team did. Tracy Capella
David
Dan and Justin were fantastic, they took great care of my many fragile boxes and made sure all of our old expensive furniture was well protected prior to loading all while working fast end efficiently. While unloading I had a very specific way I wanted the storage room packed, Dan unsderstood my plan as well as provided suggestions and did an amazing job executing that plan. . These two guys represented your company very well and are an asset to your team. I would recommend them to anyone of my friends without hesitation. Will request them for future moves, Very pleased!!
