Reviews

The movers were quick, efficient, and caring with my furniture and belongings. HOWEVER! Deep scratches were made in the brand new wood laminate floor of my new apartment, and management there will not ignore the damage. I did not notice this at first, but on reflection, the guys must have known as their demeanor completely changed as they finished. And they did not report the damage as expected of responsible movers with pride in their work. How do I submit aa claim for the repair of the damage?

What the sales team said could happen to meet my needs did NOT happen.a the move scheduled for one day took 2days. I had to delay my return which cost me in airline fees and car rental extension. Which totaled an expense of $350. One of the team caused the elevator to break down which cost $400 for repair. One of my end tables is missing valued at $100-125. Both days the crew did not show up until 1030 & 1045. Two of my movers Sam and Santie(?) Were amazing. They worked their butts off trying to get this job completed. It was a failure on the sales team and management of the dispatch that effected the outcome of this move. I will not use this service again nor recommend them.

The loading team was ok. They damaged my house I moved from and the one I moved to. In the beginning they were making good time, but as things progressed they slowed down which prolonged the move. I filed a claim for the damage on my new home.

The ceiling fans were never delivered and then after a phone call, they were returned. However, the globe for one of the fans was ,issuing. After 3 calls, someone finally called me back and said they would look for it. It’s been another 3 days and no one got back to me. The globe was expensive and I’m still waiting to hear back from someone.

I had a sofa bed not tied securely and it opened when the men were lifting it off the truck. The frame is bent and will not open. A repairman was suppose to call me and has not. I recommend tying a sofa bed with something stronger than shrink wrap and taking the mattress off before moving it. I want my sofa bed to open and close properly.

Had moved before with same amount of furniture minus boxes. Took between 3 and 4 hrs. Added three additional pieces since last move. This time movers showed up at 8:45AM and finished at new location at 8:30 PM. They dropped my fridge and bent the back plus few additional scratches, dropped washer - no damage few scratches, broke the glass in the patio table, marked up doorjamb and wall moving sleeper sofa out of second bedroom . Movers acted as though they had limited moving experience and one couldn't do any heavy lifting. They went around the house in no order moved a piece here and there and a box or two. Called the Oldsmar office to discuss problems, never received call back. Finally called late in the afternoon, manager said oh I was just getting ready to call. NO RESOLUTION

At first I liked them but the way they started to pack worried me. The man who was in charge was the one that worried me the most. After they left I started to look in some of the boxes that were still opened and found items that were tossed in with out paper wrap they were heavy metal and would have broken or broke something else in the box. I found Christmas items broken as well as ones that fell out of the box and were just left as is without a box. Just plain haste. These things don't mean any thing to the movers but they are things that mean a lot to me. Now they are suppose to move my whole house this week and I am very worried what is to come. Joe from the office was to call back no call back. John who said he would call back in a hour no call back. There is more but no letters left

Piano was scraped/damaged. Damage report done but have not received a call as promised.

We had damage and you are insisting on receipts for everything damaged including heirloom s and furniture I have had for many years. Of course we don't have them so that's how you get out of paying for damage. Won't use two men and a truck again!

I hired 2 trucks with 4 men. The overall experience was good. 3 of the men had an excellent positive attitude and never complained. However the team lead's behavior and attitude was unacceptable. He threw my boxes when unloading the truck. He did not express positive customer service when I brought to his attention that my sister's vehicle sun protection film was damaged as a result of how he placed a toaster oven within the vehicle. He in turn shifted responsibility and put it on her . She is leasing the vehicle and is responsible for any damages incurred. He did not give me his name for fear that I would report him to the company. Not good for someone that was placed in charge. The other 3 men were absolutely wonderful and I can't praise them enough!!!