Reviews
Kelly
The customer service was great! Everyone was responsive and informative and very easy to work with. Overall the team was great to work with. A few downsides, i was under quoted by 4 hours so i paid a lot more than initially thought. A hole was put in my wall because of carelessness when the two guys should have been working together. A leg was broken off my desk and a leg was broken off my jewelry armoire. I understand some things are going to happen in a move but a little more attention could have been given.
Adrienne
We had never used movers before. They exceeded our expectations. The four guys were terrific. I have told everyone how great it was. Truly a great experience
Dan
The guys that moved us were great. On time, and professional.
Ryan
Everything was good until I returned to my old residence when I noticed some things were missing. I found 4 bags/boxes and trash cans that were left behind. I also found lights and fans that were not turned off. In the shared storage closet, the items (carpets) that were to stay in the storage unit that did not belong to me were left on the floor of the entrance to the shared storage room instead of in the designated caged area for the unit. I had to move the remainder of the left items and misplaced items in the storage room myself after the move. Due to this, I will likely not use your service in the future. This was disappointing because the movers were polite and worked in a steady fashion.
Elizabeth
From my conversation with the office staff to the two men that moved my belonging.....I can't say enough good about my move. The guys showed up on time, were professional and quick to load and unload everything ! Very enjoyable experience and will use Two Men and a Truck for future moves.
Clifford
Promised pickup was between 1:00 and 4:00. I hadn't received any phone call updates until I started calling at 3:00. I was told there was a crew in Pinellas Park and I would be next. At 4:00 I called again and was told the crew was in Tarpon Springs and was still unloading, it would be another hour there and then my stop - most likely around 7PM.
After several calls back and forth, a crew picked up my furniture around 6:30 and delivered to my new location by 7:00. I was told by the person on the phone that the crew wouldn't have any paperwork, but they the office would call or email me on Friday with the bill. I have yet to receive a bill or an apology for the 3 hour late service. For my inconvenience, a discount should be applied to my bill.
After several calls back and forth, a crew picked up my furniture around 6:30 and delivered to my new location by 7:00. I was told by the person on the phone that the crew wouldn't have any paperwork, but they the office would call or email me on Friday with the bill. I have yet to receive a bill or an apology for the 3 hour late service. For my inconvenience, a discount should be applied to my bill.
Response
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<div>Hi Clifford, we understand how nerve-wracking moving can be and we would like to apologize for your unfortunate experience. That truly wasn't our intention. We really appreciate your feedback and will be addressing this with our staff. Our system shows this has been handled. Please contact our office if you would like to discuss further. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Clifford, we understand how nerve-wracking moving can be and we would like to apologize for your unfortunate experience. That truly wasn't our intention. We really appreciate your feedback and will be addressing this with our staff. Our system shows this has been handled. Please contact our office if you would like to discuss further. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Thomas
Very easy to work with, they worked hard and fast!
Joanne
Kevin and Thomas were wonderful. Very thoughtful and diligent in taken care of our needs. Will refer to friends and family for future service.
Ginger
A bit of miscommunication in the beginning; I was to meet truck at stg. unit andamp; 2 trucks at the house. Only 2 trucks were used and they showed up at the house. We were unable to inspect our furniture, belongings as they were loaded in warehouses and we pray they will be fine. Our formal dining table had 2 broken legs but we believe they will be fixable as wood was not broken. Table had been moved over 15 years ago w/o issue; perhaps the 2 that moved it held it by those 2 legs and the table is very heavy. I trust that it will be fixed in the next week or so. Chet and Hosea were phenomenal and dedicated; all the movers andamp; staff were very professional, courteous, and knowledgeable.
Robert
Only problem i have is that i am missing my sons shoes that were in white trash bag. I think they are on the truck.
