Reviews

12/05/2019

Susan

5 out of 5 stars
I'd like to commend Heather for her help in planning my move.

I had fallen and broken my hip but Two Men and a Truck did everything for me! Scott and Liam packed ABSOLUTELY all my belongings. Then moved me into my new apartment, even helping me unpack boxes. In pouring freezing rain and ice coating everything!

Then Callum and Damien (?) returned a few days later to help me finish assembling my furniture and doing odds and ends around the house.

I'm so used to being fit and healthy that my pain level and loss of mobility bummed me out, but the guys were quick to reassure me they had my back and to just sit and take it easy.

Loads of compassion and help, which I was not used to receiving from men. I cant thank you guys enough! True Gentleman really DO exist in today's world :-)
12/04/2019

Gail

4 out of 5 stars
They were careful to not damage our house or belongings. Very happy about that. But, they had no means to pay by credit card which we had confirmed with the office. They asked for a check (we don't write checks anymore). So, we were forced to scramble to come up with a large amount of cash, since they had forgotten to bring their I pad. That put an undue burden on us, for something that was not our fault. We would go with you again, but next time, need to remember to bring the I pad.
Response
Gail, thank you for your feedback. We're very happy to hear that your Movers Who Care took extra steps to ensure the safety of your belongings! We've shared your feedback concerning payment with our office staff and we will be sure to address this with our teams. Thanks again for choosing TWO MEN AND A TRUCK!
12/01/2019

Eugene

1 out of 5 stars
This was my 3rd time using this office.
However it will be my last.
The crew showed up 3 to 4 days late. Was scheduled for the 29th they finally showed up afternoon of the 1st.
I received call from office that crew was on their way at 930, I sure they were however for just a 20-30 min drive. they showed up close to 1145.
I only had 7 pieces of furniture to move. Which the crew did a good job with. Moved my stuff to a storage unit 20 mins away
so total time with me or my furniture was 1 hour. Then I was charged for over 3hours because it took them 1 1/2 to get to Greeley from Loveland they had to stop and eat lunch. not my words the hands words.
For what little bit of stuff I had I was way over charged, inconvenienced accrued added expenses do to several days no show.
This was the worst moving experience I have ever had. (due to my jobs I moved over 26 times over my career) I cost me a little less than half to move to my new apartment with a different moving company and they moved all my belongings not just 7 pieces. However they didn't charge me for lunch break.
I hope your greediness works out for you.
Gene B.
Response
Hello Eugene, we’re very sorry to learn of your recent experience and can certainly understand your frustrations. We have notified our team and encourage you to reach out directly at 970.686.6683 so that we may work towards a happy resolution. Thank you.
12/01/2019

Linda

3 out of 5 stars
I gave a phone call to the office and Austin the boss never called me back. I was never told that this company charged me travel time BEFORE they got to our house. The 2 men worked great together as a team. They hussled in getting our things out of the house but slowed their pace tremendously in moving us in. Big disappointment. Much too much money. Rip-off. Will never use your service again. & Will let others know how disappointed I was. I never got a return call from boss, Austin, when I was told he would call me back.
Response
Linda, we are so sorry to hear of your frustrations concerning your recent move. With a 96% customer referral rating, we can assure you that this is not the norm here at TWO MEN AND A TRUCK Fort Collins. We encourage you to reach out to our offices at 970.686.6683 or info0308@twomen.com so that we may work towards a happy resolution. Thank you.
11/27/2019

Butch

5 out of 5 stars
Fast, friendly, fair, quality service! Thank you & Happy Holidays!
Response
Hi Butch, thank you for your kind words! We are so happy to hear that you received such quality moving and packing services! Happy Holidays and thanks again for choosing TWO MEN AND A TRUCK!
11/25/2019

Shannon

5 out of 5 stars
The two men that met me at Bomgards and delivered my safe were outstanding. Great attitudes and customer service and took great care of my house. Getting the safe to my basement with tuning stairs was no easy task. I will recommend your company
Response
Hi Shannon, thank you for taking the time to review your experience with us! We are so happy to hear that the delivery of your safe was made stress-free by our team! Thanks again for choosing TWO MEN AND A TRUCK!
11/23/2019

Judy

5 out of 5 stars
My experience with Two Men and a Truck was fantastic! My team was so professional and courteous, and were happy to go the extra mile for me. They were just awesome--I would highly recommend your company to others!
Response
Hi Judy, thank you for completing our Moving Experience Survey! We are thrilled to hear that your moving team went above and beyond to ensure you had your best move yet! Thanks again for choosing TWO MEN AND A TRUCK!
11/18/2019

Arita

5 out of 5 stars
The whole moving experience was great because the two guys were polite, friendly, professional, and efficient. They also worked well together.
Response
Arita, thank you for your review! We are very happy to hear that your professional moving team was able to exceed your expectations on your recent move! Thanks again for choosing TWO MEN AND A TRUCK!
11/13/2019

KELLIE

5 out of 5 stars
Brandon and Will were my main movers and they were awesome. They had a super long day that day and were still in such great spirits when they were finally done at 9pm - really amazing guys. Crew had to come back with two more men to move my piano up 15 stairs, but holy smokes!! They were incredible - I have never seen such beast mode activated before, and I am a Fitness Trainer. Thank you so much for all your hard work and care with my things.
Response
Kellie, thank you for taking the time to review your experience with us! We're so happy that Brandon and Will were able to complete your move with care and efficiency (AKA #beastmode). Thanks again for choosing TWO MEN AND A TRUCK!
11/12/2019

Shannon

2 out of 5 stars
I would highly recommend hiring more experienced movers that not only are stronger/ know how to move large pieces/ but most importantly MOVE FASTER! Every 10 min they are in my home costs $22.
Response
Hi Shannon, thank you for your feedback! Our professional movers train for an average of two weeks on moving difficult items before entering a customer home. We've shared your comments to our management team and will continue to improve every day. Thanks again for choosing TWO MEN AND A TRUCK!