Reviews
Cheryl
Everything for our move was going well, until moving day. We were promised to receive a call on moving day morning to let us know of the 2 hour window. We were scheduled for the 12-5 window on 10/30. By 4:00 we still hadn't received a call to keep us informed. We tried to call the dispatcher but had to leave two messages--one at 2:00 and one at 4:00 approximately. When we didn't hear back we called the sales team. We got a call back then from Nate, explaining that he couldn't reach the moving crew, and he dropped the ball when he didn't keep us informed. Stress! They arrived at the pick-up point at 6:00 and asked if we wanted to reschedule tomorrow. No! The crew worked very hard and they were so polite and helpful! Antoine/Jerry were the BEST helped make the move bearable!
Response
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<div>Communication is paramount!! It's one thing to push your job so late, but quite another to not keep you updated every step of the way. We will talk with our Operations Team and explain the affect this sort of thing can have on our customers. Thank you for giving us the opportunity to be better. Please contact Customer Care if you have any other issues or wish to discuss this further. 303-344-9911</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Communication is paramount!! It's one thing to push your job so late, but quite another to not keep you updated every step of the way. We will talk with our Operations Team and explain the affect this sort of thing can have on our customers. Thank you for giving us the opportunity to be better. Please contact Customer Care if you have any other issues or wish to discuss this further. 303-344-9911</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Janice
I contacted 2 Men and a Truck because they had a great reputation in Tucson - I did not realize it was a franchise. We were making a very small local move. I thought 2 Men and a Truck would be good because we did not have a lot of stuff to move we just needed help with a few large items. I thought the quote was a bit high and there were 3 men on the quote - I called 2 MEN AND A TRUCK - not 3. My husband questioned Karen on the phone when she called and I disputed the Quote but Karen said it sounded like a three man job - she completely ignored my dispute sent by e-mail. When the guys showed up the first thing they asked is why we had asked for three movers!! This was beyond irritating - since we ALL AGREED THAT ONLY 2 MEN were needed. The service provided by the movers was great!!!
Amy
Our movers were beyond excellent. They were professional, fast and good humored. They asked multiple times if things were placed where we wanted them and were okay when a few times when I couldn't decide how to arrange the room. They treated our furniture like it was their own. Our crew was just awesome!!!!
Jack
First I would like to tell you what a great job the moving team did - one of the gentlemen's names was Carlos bit I didn't get the other's name, I am sorry to say. They were careful and yet quick, patient and caring, they took the time to explain the move in steps I understood and could relate to. Second the office staff was extremely professional and caring, Karen did a great job of staying on top of every change I made and returned all my calls promptly! Your team are the real pro's and I would recommend and use you again in a heartbeat!
Troy
The team you sent over was awesome. They were polite, hard working, and professional.
Jed
The moving team was very personable and on time--and got to work right away. The wrapping and movement of property was performed efficiently. We had some concern over the manner in which furniture and other items were placed/packed on the truck--and we did experience some minor damage to certain items as a consequence, e.g., a large ceramic pot that was supposed to have been wrapped in a pad was not and it was irreparably damaged in transit as a result, and a display button on our dryer was cracked, likely as a result of something else hitting it during travel. Like the loading, the unloading was performed very quickly and with little problem.
Angie
Alejandro and Ari were super nice and careful with my furniture. They put together my dresser and bed a d were so helpful and professional!
Dennis
The movers were competent, courteous, and prompt. They clearly understood their trade. Will use them again.
Alex
The movers I had were fantastic. They took great care of my antiques.
Patty
The two men (Robert and Thomas I believe) came prepared to work! They were careful, efficient and polite. We couldn't have asked for a better team to move us. Start to finish, your service was superb. Thank you! Patty Fair
