Reviews
Reggie
Your website is extremely we crafted and simple to use. Love it.
You movers guys had motivation issues. I had to get them to move faster and go to truck several times to start unloading myself. I had already agreed to 2 hours, yet your move team was wanting to stretch my budget. Lame tactic. I just purchase a condo, not a lot of extra money right now. Anthony was great but just need to tell his team to get their buts in gear and move faster. I don't like to micro-manage people.
How could you have made my move day 100% better?
Anthony could have said "Hey, Reggie, I know you need to get this done in under 2 hours, and were here to make that happen."
You movers guys had motivation issues. I had to get them to move faster and go to truck several times to start unloading myself. I had already agreed to 2 hours, yet your move team was wanting to stretch my budget. Lame tactic. I just purchase a condo, not a lot of extra money right now. Anthony was great but just need to tell his team to get their buts in gear and move faster. I don't like to micro-manage people.
How could you have made my move day 100% better?
Anthony could have said "Hey, Reggie, I know you need to get this done in under 2 hours, and were here to make that happen."
Response
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<div>Hi Reggie,<br/><br/>Thank you for choosing Two Men and a Truck to move you into your new home. We pride ourselves in the efficiency of our services, be it in the way we utilize the space on our trucks or in the way our team moves with a sense of urgency. Unfortunately, this did not happen on your move and we sincerely apologize for this. We will continue to work with our teams to have them understand the importance of speed in our services. Thank you for your feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Reggie,<br/><br/>Thank you for choosing Two Men and a Truck to move you into your new home. We pride ourselves in the efficiency of our services, be it in the way we utilize the space on our trucks or in the way our team moves with a sense of urgency. Unfortunately, this did not happen on your move and we sincerely apologize for this. We will continue to work with our teams to have them understand the importance of speed in our services. Thank you for your feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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John
Everybody I was in contact with were very helpful. Very friendly. Willing to accommodate. The 2 young men who were the movers were extremely accommodating and helpful. When they got to our house, they brought in the furniture and set it up. When I asked them with help to move other pieces in my house from 1 room to another, they were very willing.
Vanessa in the office was very efficient, pleasant and competent.
Over all a very pleasant experience!
Vanessa in the office was very efficient, pleasant and competent.
Over all a very pleasant experience!
Milla
On time, very efficient and helpful. Took great care in moving our belongings! Moving is stressful but Two Men and a Truck eliminated a lot of stress in moving. Great experience overall. Office staff is great and so friendly. Frequently checked in, updated us and answered any questions well. I would recommend this service and I am spreading the word amongst friends and family! Thank you everyone at Two Men and a Truck!
Jesse
Both men were very professional and kind. They took great care in their wrapping of furniture, televisions, etc...
Both men were nice to talk to and their demeanor made the chaos of moving more enjoyable. Great guys!!
Both men were nice to talk to and their demeanor made the chaos of moving more enjoyable. Great guys!!
Jesse
In a word...Awesome! The two guys who moved us were great! They were extremely pleasant and engaging with my girlfriend and I. Very nice, but they obviously came to work. These two guys hustled non stop but they also took the needed precautions with the fragile stuff in our house, mirrors, lamps, etc. No wasting time with those two. They were there to get a job done and they got it done quickly and well. When/if we move again, I am definitely using you all. If I get asked for recommendations for movers, I am definitely going to tell people to give you a call!
Crisandra
These guys were absolutely amazing. From the second they walked in till they left. Never stopped, we’re extremely personable and friendly. Made my move so much more easier!!! I highly recommend them!!
Claire
Ali, Tyler, Jacob, and Michael were outstanding in their work for my move. On what was a very stressful and challenging day for me, they were professional, kind, fast, and they truly went the extra mile to make sure they helped me in whatever way they could. They had such positive attitudes and kept me laughing throughout the move, and it really set the tone for the day. Ali was completely professional as he managed the job, and Tyler consistently reminded me to ask for help and communicate what I needed done for the day. Michael was incredibly kind and respectful, and Jacob worked so incredibly hard all day. Based on my experience with these men, I will recommend Two Men, and I hope to work with this team again when I move into my next home. Thank you for helping me through this day!
Dom
Jose and Benny were extremely professional with a positive attitude when having to navigate lots of stairs up & down at both ends of the move on a VERY hot day.
Isabel
Our experience hiring an independent moving company (usually the military moves us) was excellent! Tyler and Mike were so professional and made our move go as smooth as possible. They were very welcoming and had no problems working around a rambunctious two year old. We had a minor hiccup during the move but HR at the office was very helpful and kind and got it straightened out for us ASAP. I would definitely recommend Two Men and a Truck and use them again in the future if needed. Thank you guys!
Harold
The move was poorly executed... Many of the items that were easy to move were not moved... It should have been a very easy move... The guys had a good attitude but were not trained professional movers and were not very organized... I did not get what I paid for
Response
<div class="bv-review-response-container">
<div>Hi Harold,<br/><br/>Thank you for choosing Two Men and a Truck for your moving needs. We invest hours of training with our teams prior to sending them to our customers. This is to ensure safety, efficiency, and consistency of our service. In your move our team failed to show this investment in training time. We plan to hold another training session with our teams to maintain the quality service that every customer is promised. Thank you for sharing your experience with us. Your feedback is valuable in maintaining our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Harold,<br/><br/>Thank you for choosing Two Men and a Truck for your moving needs. We invest hours of training with our teams prior to sending them to our customers. This is to ensure safety, efficiency, and consistency of our service. In your move our team failed to show this investment in training time. We plan to hold another training session with our teams to maintain the quality service that every customer is promised. Thank you for sharing your experience with us. Your feedback is valuable in maintaining our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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