Reviews
Harold
The move was poorly executed... Many of the items that were easy to move were not moved... It should have been a very easy move... The guys had a good attitude but were not trained professional movers and were not very organized... I did not get what I paid for
Response
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<div>Hi Harold,<br/><br/>Thank you for choosing Two Men and a Truck for your moving needs. We invest hours of training with our teams prior to sending them to our customers. This is to ensure safety, efficiency, and consistency of our service. In your move our team failed to show this investment in training time. We plan to hold another training session with our teams to maintain the quality service that every customer is promised. Thank you for sharing your experience with us. Your feedback is valuable in maintaining our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Harold,<br/><br/>Thank you for choosing Two Men and a Truck for your moving needs. We invest hours of training with our teams prior to sending them to our customers. This is to ensure safety, efficiency, and consistency of our service. In your move our team failed to show this investment in training time. We plan to hold another training session with our teams to maintain the quality service that every customer is promised. Thank you for sharing your experience with us. Your feedback is valuable in maintaining our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tyler
David and David were incredibly energetic and upbeat. Even though it was first thing in the morning it was already almost 90 out and they hustled hard the whole time. They were friendly and chatted with my wife and I while still managing to get everything moved and take excellent care of our stuff.
Melanie
I moved items from a partially filled 8 x 20 space and was surprised at the length of time it took. However, movers were diligent. Just a lot of strapping and maneuvering took time. They were upbeat and personable, not easy on a super hot day!!!
Tanya
Diangelo and his partner were awesome! They helped get my over sized couch out of my small apartment and up and over 3 balconies into my new apartment! They were patient and handled my things with care. The only thing is that it is a little pricey. However, you get what you pay for! They did a great job
Robert
We had the absolute BEST moving experience, and the BEST movers ever! We were all incredibly impressed with how quick and professional the movers were. I'll be using Two Men and a Truck for all future moves!
Joe
The time expected to move was higher than expected, I'm not sure it that was due to my estimate or to the speed of the movers. I really liked Peter and Anthony they were both great guys who were friendly and polite. The only problem that we encountered was the loss of our remote for our Dyson fan which was pretty disappointing as it costs $50 to replace. If you were to replace the remote, I would definitely refer you in the future.
Thanks
Thanks
Bob
Tyler and Mike called, and showed up on time. After a quick survey, they developed a plan and started working, sometimes trotting up the steep driveway for the next load. Some large, heavy items were challenging because of the layout of the little, old North Park, San Diego bungelow, but they managed. They got to Phoenix, arriving on time. Even though it was already hot at 0800, They were cheerful and well rested for the challenge. When they finished at 1300, it was 110F. They were tired, but still cheerful and ready to head home. I really like the concept of working with the same team throughout.
Faith
Peter and Michael are excellent employees! Professional, organized, and strong!
Jose
Those young guys did a superb job. I’d recommend them anytime. Thank you.
Jose’
Jose’
Sidney
I was charged $800 to move a one bedroom apartment less than ten minutes away to the new location. The lead mover behaved wildly inappropriately towards myself and the other mover. I contracted Two Men & a Truck under false pretenses - that I would be taken care of. Instead I feel taken advantage of. The idea is that TWO men would move me, not just ONE of them. The lead guy sat around and barely lifted a finger the whole time - making a short move into a five hour ordeal. "Movers who care" is misleading, and a lie. My husband has attempted to contact the manager multiple times, and has yet to even receive a call back. This has been a horrible experience, and I will tell everyone about it, and make sure no one I know contracts with this company. It's been terrible.
Response
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<div>Hi Sidney,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services.Our core values are Integrity, Care, Give Back to the Community, Grandma Rule (Golden Rule), Be Your Best and Have Fun, and Inclusion. We ask that all of our employees be a direct reflection of these core values. Unfortunately, our team member failed to conduct himself as such. We sincerely apologize for his performance. We have since addressed the issue with the team, we have been in contact with your husband, and provided resolution for the failure in our service. We take claims of inappropriate behavior serious, as we hold everybody on our team accountable to a high level of service. Thank you for your feedback, as it helps us maintain our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Sidney,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services.Our core values are Integrity, Care, Give Back to the Community, Grandma Rule (Golden Rule), Be Your Best and Have Fun, and Inclusion. We ask that all of our employees be a direct reflection of these core values. Unfortunately, our team member failed to conduct himself as such. We sincerely apologize for his performance. We have since addressed the issue with the team, we have been in contact with your husband, and provided resolution for the failure in our service. We take claims of inappropriate behavior serious, as we hold everybody on our team accountable to a high level of service. Thank you for your feedback, as it helps us maintain our quality assurance.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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