Reviews
Kelly
It’s hard to review a move when the company refused to go through with it as promised the day of. Considering the move is today instead I will be following up with your company after completed to voice my concerns and dissatisfaction with the process. I will be following up with Google/yelp/etc reviews as necessary after the process is complete as well.
Response
Hi, Kelly!
We completely understand your position, and we regret any inconvenience caused by the rescheduling. At Two Men And A Truck, we follow the Grandma Rule, treating every single one of our customers like our grandma. Having said that, we also prioritize the well-being of our team. Due to the unsanitary conditions at the home on the day of the move, we had no choice but to reschedule. It was crucial on our end to provide the best environment for both our team and yourself to have a successful move.
Apologies again for the inconvenience, and thank you for your feedback!
We completely understand your position, and we regret any inconvenience caused by the rescheduling. At Two Men And A Truck, we follow the Grandma Rule, treating every single one of our customers like our grandma. Having said that, we also prioritize the well-being of our team. Due to the unsanitary conditions at the home on the day of the move, we had no choice but to reschedule. It was crucial on our end to provide the best environment for both our team and yourself to have a successful move.
Apologies again for the inconvenience, and thank you for your feedback!
Allyson
I had to call 4 times to get moving boxes delivered to my place. And then the moving boxes were delivered on the wrong date when I was out of town. This was a big inconvenience for my move.
The movers did a great job moving and were careful to get everything packaged and protected. It was quite pricey though and not sure if that was reasonable.
The movers did a great job moving and were careful to get everything packaged and protected. It was quite pricey though and not sure if that was reasonable.
Response
Thank you for sharing your experience. We apologize for the inconvenience with the delivery scheduling. We appreciate your feedback and are pleased to hear the movers did a great job. We'll review our pricing to ensure fairness.
Alissa
The two movers I was scheduled with truly couldn't have been nicer and more helpful with my move. They were punctual, paid attention to the details, and ensured that everything went smoothly from start to finish. I will definitely use two men and a truck for my next move!
Response
Hi, Alissa
Thank you for the kind words! We're delighted to hear your move went smoothly with our movers. We look forward to assisting you again for your next move.
Thank you for the kind words! We're delighted to hear your move went smoothly with our movers. We look forward to assisting you again for your next move.
Dessa
The movers were friendly, fast, and efficient. We look forward to using your company when we move back in.
Response
Thank you for your kind words! We're thrilled to hear about your positive experience.
Caryn
Chris, Van, & Isaac were great to work with, professional, and efficient!
Response
Thank you for the kind words! We're glad Chris, Van, and Isaac provided a professional and efficient experience for you!
Becky
The packers did a great job ensuring my stuff was secure. Thomas did a great job of leading the team from packing to unloading and setting up my furniture.
Response
Thanks for the review! Delighted our team ensured your belongings' safety and provided top-notch service.
Robin
This crew was the best we have ever experienced. Very polite, communicated very well and was very careful with our items. They worked well together as a team. Would love to have them to take care of us on our next move.
Response
Thank you, Robin for your great review!
Jamie
Very dissatisfied and disappointed in this company that happened to be referred. To make matters worse after sharing the unprofessional manner in which they operate to the general manager he not only dismissed my expensive but was condescending and rude. Will not be using them again nor refer to any company or individual.
Response
We deeply regret your disappointment with our service. We are actively addressing the issues you raised to ensure better experiences in the future. Thank you for your feedback.
Mareeh
The moving crew showed up within 15 mins of the beginning of our moving window which was very convenient. They were very polite, professional, and respectful of the property and surrounding areas in which they had to grab the needed items. I will definitely be using this company again in the future.
Response
We greatly appreciate your positive feedback! Punctuality, professionalism, and care are our priorities. Looking forward to serving you again in the future!
Heather
I wasn’t given enough trucks to complete the job. After seeing the situation, the crew didn’t follow my request to prioritize furniture over boxes and we now have to move the rest with a U-Haul. The boxes and pictures could have fit in our pick up truck. I am not happy. I spent a lot of money and they didn’t even get the job done.
Response
Thank you for your feedback, Heather, we apologize for any inconvenience you had in your move.
For safety reasons, some items aren't disassembled. We did offer a second truck, which you declined, and suggested a second move, which was also declined.
The movers loaded your large furniture and an unplanned piano. Pianos require special handling.
Once more, we apologize for any inconvenience.
For safety reasons, some items aren't disassembled. We did offer a second truck, which you declined, and suggested a second move, which was also declined.
The movers loaded your large furniture and an unplanned piano. Pianos require special handling.
Once more, we apologize for any inconvenience.
