Reviews
Charlene
Booked a move and they canceled last minute the night before the move. This was so disruptive to my planning and schedule. Terrible customer service.
Response
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<div>Hi Charlene,<br/><br/>Thank you for your feedback. We taken your notes and made the appropriate adjustments to ensure that we are maintaining our commitments to our customers. We understand that the moving process can be stressful and our goal is to ease the weight of this burden. Unfortunately, this did not happen in your situation. We sincerely apologize for the service failure.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Charlene,<br/><br/>Thank you for your feedback. We taken your notes and made the appropriate adjustments to ensure that we are maintaining our commitments to our customers. We understand that the moving process can be stressful and our goal is to ease the weight of this burden. Unfortunately, this did not happen in your situation. We sincerely apologize for the service failure.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Daniela
The movers were incredible. Their attitude, care and charm was a great relief on such a stressful day for us. They knew that I was pregnant and did not let me move a finger. First time working with a moving company, and it went above my expectations.
Thank you,
Daniela
Thank you,
Daniela
Kelli
This is third time I’ve used Two Men and a truck. Always a great experience and affordable. Will always use and recommend.
Joan
I have used your company several times and it always is beyond expectations in overall service. Thank you
Marie
The 3 team members that moved me were very personable and fast. Had me moved in to my new place in under 2 hours! They were fun yet professional and I have been recommending to anyone who is moving. The most painless mood I’ve ever had!!
Rose
I WAS NOT SMART ENOUGH TO HIRE TWO MEN THE FIRST TIME , THE MINUTE A SAW THEM I NEW THAT MADE THE RIGHT MOVE . THY ARE
PROFESSIONAL, PROFICENT AND REALLY GOOD AT THEIR JOBS, I WOULD HIRE THEM IN AN INSTANT , DO NOT HESITATE
PROFESSIONAL, PROFICENT AND REALLY GOOD AT THEIR JOBS, I WOULD HIRE THEM IN AN INSTANT , DO NOT HESITATE
Jamie
The movers were on time, courteous, and efficient. They worked hard and quickly.
Maribel
You were able to accommodate my request to reschedule at an earlier date in a short notice. I was really thankful. The movers Tyler, Sergio, Jacob and Randy. They are professional, efficient and friendly. They are enjoying what they do. Please give them a kudos or a free lunch. Thank you for the smooth process.
Peter
I used Two Men and Truck based upon experience using them 3 months prior in another state. Little did I know how much service can vary. In the event I paid more to move a 2 bedroom apartment than a 4 bedroom house on my prior move. 7 hours (oh they took one off for lunch) to move a 2 bed apartment 20 minutes down the freeway!
I called to lodge a claim. No one returned my call despite being assured a manager would contact me. Finally today, I called back about two weeks later and was informed by the representative that the claim had been lodged and closed by a manager ( recall I have received no contact re the claim)?? I won't be using Two Men and Truck in this lifetime again.
I called to lodge a claim. No one returned my call despite being assured a manager would contact me. Finally today, I called back about two weeks later and was informed by the representative that the claim had been lodged and closed by a manager ( recall I have received no contact re the claim)?? I won't be using Two Men and Truck in this lifetime again.
Response
<div class="bv-review-response-container">
<div>Hi Peter,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services. The training we provide all of our employees comes directly from our home office in Lasing, Michigan. This ensures the consistency in service from franchise to franchise. Locations and topography can vary for every customer and we try our best to accommodate the challenging locations. Our services conducted for you were completed within estimated time. We do apologize if this was not communicated to you. We will work closely with our CSR to ensure they are communicating all of the appropriate information to our customers moving forward.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Peter,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services. The training we provide all of our employees comes directly from our home office in Lasing, Michigan. This ensures the consistency in service from franchise to franchise. Locations and topography can vary for every customer and we try our best to accommodate the challenging locations. Our services conducted for you were completed within estimated time. We do apologize if this was not communicated to you. We will work closely with our CSR to ensure they are communicating all of the appropriate information to our customers moving forward.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dayana
The day of the move they were 2 hours late and I had to wait for them within a 4 hour window, requested to have that changed to 2 hours and the office staff refused and they ending up showing up 2 hours past the 4 hours. What's the point then? No update. I had to contact someone on the website to be able to get ahold of the drivers and get an update. Within 5 to 10 minutes the drivers contact me telling me they'll be there in 30 minutes. How convenient that they just happened to be exactly 30 minutes away when I had to contact someone to get ahold of them. I also tried contacting the office staff for almost an hour between 4PM and 5PM, on a Friday, when they were supposed to be until 5. My overall experience was poor.
Response
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<div>Hi Dayana,<br/><br/>Thank you for choosing Two Men and a Truck for your moving needs. We place high expectations on our Customer Service Representatives to effectively and professionally communicate. This did not happen in your experience with us and we sincerely apologize for this. We will work with our office team to better skills in this aspect of service. Thank you for your feedback, as it helps us maintain a better quality of service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Hi Dayana,<br/><br/>Thank you for choosing Two Men and a Truck for your moving needs. We place high expectations on our Customer Service Representatives to effectively and professionally communicate. This did not happen in your experience with us and we sincerely apologize for this. We will work with our office team to better skills in this aspect of service. Thank you for your feedback, as it helps us maintain a better quality of service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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