Reviews
Linda
I had a complicated 3 day moving for things going to 3 locations. The men were all very polite, nice, and professional. The only glitch was that the first day packers did not have enough boxes and did not complete the packing. It left the movers the next day to do more packing which lost moving time. The office have us misinformation for us and to each other which further complicated things. Each of the 3 days involved more packing. The men were stellar in their attitude and work, in spite of the complications. I know that you are a good company, and this was an unusual situation.
Response
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<div>Thank you for your patience with your frustrating experience with us, Linda. We apologize that this happened on your recent move. You are right, this is not the norm with our company and we thank you for your understanding. Thank you for choosing TWO MEN AND A TRUCK® for your move!</div>
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<div>Thank you for your patience with your frustrating experience with us, Linda. We apologize that this happened on your recent move. You are right, this is not the norm with our company and we thank you for your understanding. Thank you for choosing TWO MEN AND A TRUCK® for your move!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Manny
Great communication from Andrea, very clear explanation of price and services. Excellent job by the moving crew; very efficient and friendly.
Response
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<div>Thank you for leaving your feedback Manny!</div>
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<div>Thank you for leaving your feedback Manny!</div>
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George
You should not insist on more information than what you were given above. So, either submit the survey or skip it.
Sheryl
Their manager grossly underestimated the time needed to pack my things saying all he had to do was look and could estimate. When it took much longer the office cut off their packing leaving One room almost untouched and a number of items behind. They then didn't finish unpacking and setting up things in the apartment into which I moved and couldn't schedule me the next day or even the same week to complete the job. So I was charge $6000 for an unfinished job and had to hire another company to do the work. Not only that, some of the packing was a palling with a tray of stainless flatware placed on top of antique porcelain cups and works of art not wrapped with bubble wrap. Stay away! The crew was personable and some of them serve you took care with my items but not all.
Response
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<div>Hi Sheryl,<br/>Thank you for leaving your feedback on your recent move. We assure you this is not the norm at TWO MEN AND A TRUCK® and we are sorry for your frustration. In looking through my records, it appears that you have been in touch with our office and together, we have come up with a solution. Thank you for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Sheryl,<br/>Thank you for leaving your feedback on your recent move. We assure you this is not the norm at TWO MEN AND A TRUCK® and we are sorry for your frustration. In looking through my records, it appears that you have been in touch with our office and together, we have come up with a solution. Thank you for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Yolanda
Pablo and Anthony were excellent, courtesy, and professional, they put my worries of moving at ease. Would definitely recommend Two Men and a Truck.
Response
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<div>Thank you so much, Yolanda, for choosing us for your moving needs! We are so happy that Pablo and Anthony were able to take such good care of you and your belongings! Best wishes in your new home!</div>
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<div>Thank you so much, Yolanda, for choosing us for your moving needs! We are so happy that Pablo and Anthony were able to take such good care of you and your belongings! Best wishes in your new home!</div>
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Tommi
I was beyond impressed with the service that I received from Two Men and A Truck. The company promptly responded to my email inquiry and contacted me to get more information. The office staff called and verified the schedule for moving day and clearly discussed the costs involved and how billing would be handled. Cody and Abraham were so very nice and courteous and showed up right on time. They were very efficient during the move and very pleasant. I truly appreciated receiving a call during the move from the office to check in and see how things were going. I felt valued and appreciated as a customer. I could NOT have completed this necessary move without help and your company went above and beyond in responding to my need for a move. Thank you for everything.
Response
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<div>Thank you for your kind words, Tommi! It is always our goal to exceed our customers' expectations and it looks like we did that with your move! We really appreciate you leaving your feedback and for choosing us for your moving needs! Best wishes in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for your kind words, Tommi! It is always our goal to exceed our customers' expectations and it looks like we did that with your move! We really appreciate you leaving your feedback and for choosing us for your moving needs! Best wishes in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Laura
Justin and John were great. They were friendly and helpful. What a pleasurable experience. If you have to move into assisted living at The Kensington, at least our stuff was delivered nicely and not broken.
Response
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<div>We are so happy, Laura, that Justin and John took such good care of you and your belongings! Thank you so much for choosing us for your moving needs and best wishes at the Kensington!</div>
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<div>We are so happy, Laura, that Justin and John took such good care of you and your belongings! Thank you so much for choosing us for your moving needs and best wishes at the Kensington!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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emily
We've moved cross country many times but never in-city and so we are very picky about who moves us. I felt this move topped all other moves. Thanks so much for making the move less stressful!
Response
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<div>We thank you so much for these kind words, Emily! It is always our goal to exceed customers' expectations on moves and we are very happy that we were able to accomplish that with your move! Best wishes in your new home!</div>
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<div>We thank you so much for these kind words, Emily! It is always our goal to exceed customers' expectations on moves and we are very happy that we were able to accomplish that with your move! Best wishes in your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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