Reviews
GAIL
My move was rescheduled because my driver called in sick. Disappointing life happens and I was OK with a one day delay. However, I got no call on Sunday advising me there was a delay. When I called in at 9:30 to see where my crew was, I was told someone would call be back but that did not happen until 10:45 when I was told they could not find my paperwork. At 11:09, I finally got a call the crew was in route. I later learned the paperwork was locked up and the crew could not get to it. The crew said they had been waiting since before 8 am (as was I). Confusing and unprofessional to both the crew and myself. Everything else when well and all were professional and polite.
Response
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<div>We appreciate your feedback, Gail. We apologize for the confusion on the day of your move. We take our customer concerns very seriously. If there are any further concerns we can address, please reach out to our office at 479-271-8228.</div>
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<div>We appreciate your feedback, Gail. We apologize for the confusion on the day of your move. We take our customer concerns very seriously. If there are any further concerns we can address, please reach out to our office at 479-271-8228.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Andrea
This is the only company I use to do my moving!!! This wasnt an easy move but the entire staff stuck it and out and made it work. I couldnt have done it without them!!
Response
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<div>Thank you for such a great review! We love that our entire team worked together to make your moving experience the best! Thank you for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for such a great review! We love that our entire team worked together to make your moving experience the best! Thank you for choosing TWO MEN AND A TRUCK®!</div>
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KATHRYN
I was so busy with last minute details they made it so easy. Being a widow I really appreciated their help.
Response
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<div>Kathryn ~ Thank you for allowing TWO MEN AND A TRUCK® to be a part of your move! We love hearing that our team takes the stress out of moving. Please let us know if there is anything we can help you with in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kathryn ~ Thank you for allowing TWO MEN AND A TRUCK® to be a part of your move! We love hearing that our team takes the stress out of moving. Please let us know if there is anything we can help you with in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Justin
Movers were on time. Very professional, fast, and did a fantastic job. They took great care of my things and placed them in my new house where I needed them. With this type of service I will be a life long customer.
Response
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<div>Thank you Justin for choosing TWO MEN AND A TRUCK®! We are so glad to hear that our team took great care of you during your move. We appreciate you as a customer. Please reach out any time we can assist you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Justin for choosing TWO MEN AND A TRUCK®! We are so glad to hear that our team took great care of you during your move. We appreciate you as a customer. Please reach out any time we can assist you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Vic
Josh, david and Zach were energetic and very professionally friendly! We enjoyed meeting them, they were efficient and knowledgeable. Also we felt very comfortable with having made a large move ( 15+ years at last residence; New home build experience just finished; long and tiring trip to move our personal belongings in a Rental Penske truck; security of having 3 new persons in our home. All went super and they hurried to complete the job which reduced our costs! Vic Nance
Response
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<div>Thank you for the great review, Vic! We are so glad to hear that Josh, David and Zach did such a great job during your service! Please let us know if there is anything we can help you with in the future, and feel free to request the same crew!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for the great review, Vic! We are so glad to hear that Josh, David and Zach did such a great job during your service! Please let us know if there is anything we can help you with in the future, and feel free to request the same crew!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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CINDY
The team I had was great, very nice people and did a great job.
Response
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<div>Thank you for your feedback, Cindy!</div>
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<div>Thank you for your feedback, Cindy!</div>
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SUSAN
The crew went above and beyond helping us with our move. Due to a recent surgery I was unable to help with any of it. They did more than we more than we were expecting and in a very professional and timely manner. I will definitely be using your services again if needed!
Response
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<div>We are glad we were able to help with your move, Susan! Glad it all went well, and that the crew was able to help with more than you were expecting! Thank you for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are glad we were able to help with your move, Susan! Glad it all went well, and that the crew was able to help with more than you were expecting! Thank you for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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TRISH
This is the 2nd time I used 2 Men- again it was excellent . But this move had the best moving crew - my moving crew - especially Ral B, Chris T and Will T were exceptional; organized, fast , courteous and careful. I would highly recommend 2 Men and especially this crew!!
Response
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<div>Thank you for choosing TWO MEN AND A TRUCK®, Trish! We are thrilled both of your moves went great, and that the most recent was even better than the first! We appreciate your feedback on Rod, Chris T and Will T, and will pass the great review on to the crew!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for choosing TWO MEN AND A TRUCK®, Trish! We are thrilled both of your moves went great, and that the most recent was even better than the first! We appreciate your feedback on Rod, Chris T and Will T, and will pass the great review on to the crew!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patti
This was the easiest move I have ever made. The team came in with smiles, introduced themselves and got right to work. My furniture was well cared for and returned as it left. No breakage. Shook hands and wished me well when they left. Good experience.
Response
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<div>That's what we love to hear, Patti! Thank you for allowing TWO MEN AND A TRUCK® to be a part of your move! Please let us know if there is anything we can help you with in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>That's what we love to hear, Patti! Thank you for allowing TWO MEN AND A TRUCK® to be a part of your move! Please let us know if there is anything we can help you with in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Leila
It would have been better if the guys had used booties at the new house. I had just had all the carpets cleaned. One of them would come back in the house on several different occasions reeking of cigarette smoke.
Response
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<div>We appreciate your feedback, Leila. We apologize for one of the crew members smelling of smoke while at your home, and take your concern very seriously. Unfortunately, our movers are not allowed to wear booties while moving due to safety concerns and policy, however we do have floor runners that could be purchased for them to walk on. We are very sorry if these were not offered to you during your service. If there are any further concerns we can address, or questions we can answer, please reach out to our office at 479-271-8228.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We appreciate your feedback, Leila. We apologize for one of the crew members smelling of smoke while at your home, and take your concern very seriously. Unfortunately, our movers are not allowed to wear booties while moving due to safety concerns and policy, however we do have floor runners that could be purchased for them to walk on. We are very sorry if these were not offered to you during your service. If there are any further concerns we can address, or questions we can answer, please reach out to our office at 479-271-8228.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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