Reviews
JEREMY
The estimated time and number of guys were way off. Other than that, I was very satisfied.
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<div>We appreciate your feedback, Jeremy!</div>
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<div>We appreciate your feedback, Jeremy!</div>
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PAM
You are excellent. Will use you again when moving into house in a few years.
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<div>Thank you, Pam! We look forward to working with you again on your next move!</div>
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<div>Thank you, Pam! We look forward to working with you again on your next move!</div>
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TIFFANY
Great job! Couldn't have done it that quick on our own
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<div>Thank you, Tiffany! We appreciate you allowing us to be part of your move!</div>
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<div>Thank you, Tiffany! We appreciate you allowing us to be part of your move!</div>
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Jane
When I first called I was told the move could be done the next day. This was not the case. I was speaking to someone out of town instead of the local office, he was negligent to tell me this when I asked where he was located. I was not happy about this The actual move went well, once it was scheduled through the local office and completed
Response
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<div>We greatly appreciate your feedback, Jane. We apologize for not being able to complete your move the following day as you were originally told, but it's great to hear your move went well. Thank you for choosing TWO MEN AND A TRUCK®!</div>
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<div>We greatly appreciate your feedback, Jane. We apologize for not being able to complete your move the following day as you were originally told, but it's great to hear your move went well. Thank you for choosing TWO MEN AND A TRUCK®!</div>
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MARIANNE
The guys that moved me were great! Knowledgeable and courteous, they did an excellent job; especially impressed with how well they handled my very heavy furniture, as well as my fragile items. Thank you!!
Response
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<div>Thank you for choosing TWO MEN AND A TRUCK®! We appreciate your feedback, and are glad to hear your move went well and that the team did such an excellent job! Please let us know if there is anything we can help you with in the future!</div>
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<div>Thank you for choosing TWO MEN AND A TRUCK®! We appreciate your feedback, and are glad to hear your move went well and that the team did such an excellent job! Please let us know if there is anything we can help you with in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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JANE
The three gentlemen that moved me were very polite, very energetic, very knowledgeable, tenacious workers with a great attitude! They were efficient, careful, polite, helpful and did the work under the designated time. They were an incredible team!
Response
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<div>Thank you for the amazing review, Jane! We are so glad to hear the team did such a great job! Please let us know if there is anything we can help you with in the future. Thank you for choosing TWO MEN AND A TRUCK®!</div>
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<div>Thank you for the amazing review, Jane! We are so glad to hear the team did such a great job! Please let us know if there is anything we can help you with in the future. Thank you for choosing TWO MEN AND A TRUCK®!</div>
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JUDY
This only issue was that I was quoted the price for two movers, but was told there would be 3 movers. The office staffer said it was a mistake on your part, but that you would sent out 3 movers at the price of 2. When they arrived there were only 2 movers. Even though I understand it was a error to quote that, but I was excited to get 3 for the price of 2. When only 2 showed up I was immediately disappointed. I was told that one of them called in sick, but I'm sure if only 2 were scheduled leaving just one mover, you would have found a second mover. Not the way you want to start with what is a very stressful experience with a disappointment. You should have sent 3 movers. Had I not been promised 3 movers it would have been a perfect experience. I appreciated the 2 that did show up!
Response
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<div>Thank you for your feedback, Judy. We completely understand your frustration with only have two movers when you were expecting three, and apologize for any disappointment that may have caused. If there is anything we can do to address your concern, or help you with in the future, please let us know.</div>
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<div>Thank you for your feedback, Judy. We completely understand your frustration with only have two movers when you were expecting three, and apologize for any disappointment that may have caused. If there is anything we can do to address your concern, or help you with in the future, please let us know.</div>
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Sarah
They kept us informed as to their arrival time, but both times we've used them , they've been running late. They are quick to move once they arrive, and are definitely courteous. However, each time we've used them, one piece of furniture has been slightly damaged.
Response
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<div>Thank you for your feedback, Sarah. We are sorry to hear of the late arrival time, but are very glad the team kept you informed and worked quickly once your service began. If a claim has not yet been made for the damage that happened during your move, please reach out to our office at 479-271-8228. We would be happy to get that taken care of for you and address any further concerns you may have.</div>
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<div>Thank you for your feedback, Sarah. We are sorry to hear of the late arrival time, but are very glad the team kept you informed and worked quickly once your service began. If a claim has not yet been made for the damage that happened during your move, please reach out to our office at 479-271-8228. We would be happy to get that taken care of for you and address any further concerns you may have.</div>
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DARREN
The guys were very professional and accommodating. Moving heavy furniture upstairs around a corner was no easy task and they handled it without issue and without putting any marks on the walls.
Response
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<div>We are glad to hear the guys did a great job, especially with the heavy items going upstairs! Thank you for choosing TWO MEN AND A TRUCK®! Please let us know if there is anything we can help you with in the future!</div>
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<div>We are glad to hear the guys did a great job, especially with the heavy items going upstairs! Thank you for choosing TWO MEN AND A TRUCK®! Please let us know if there is anything we can help you with in the future!</div>
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Gayle
I feel with three men, the job took longer than expected.
Response
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<div>We appreciate your feedback, Gayle. We are sorry to hear you feel the service you received took longer than expected. Please feel free to call our office at 479-271-8228, as we would love the opportunity to discuss your concerns as to why you feel that way so we can continue to improve our service for the future.</div>
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<div>We appreciate your feedback, Gayle. We are sorry to hear you feel the service you received took longer than expected. Please feel free to call our office at 479-271-8228, as we would love the opportunity to discuss your concerns as to why you feel that way so we can continue to improve our service for the future.</div>
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