Reviews
Lisa
It was an efficient move and the team was friendly and fast.
Response
We are very happy to hear this and wish you the very best in your new home!
Jacque
From the first phone, the staff was friendly, clear and informative. It was easy to set up the move. The two men were efficient and professional throughout the moving process. They did not let any grass grow under their feet. They definitely knew what they were doing and the most efficient way to do it. This was our second time using Two Men and a Truck and we would definitely use them again.
Response
Thanks for the awesome review. We are so happy to hear that you keep having amazing experiences. Thanks for choosing TWO MEN AND A TRUCK!
Leigh
Although we had to reschedule 3 times due to circumstances beyond anyone's control (3 inches of snow that would not go away) the office team was in contact daily. Conditions were definitely not optimal for the movers on the day of the move, but they powered through and got it done. I was very impressed with the professionalism of all involved. I will definitely reccomend your company to others.
Response
We appreciate the recommendation! Thanks for choosing TWO MEN AND A TRUCK!
Ulrike
I liked that they kept me updated on the expected arrival time for loading and unloading. Everything was wrapped up nicely as needed. They were courteous and did a great job. Being on a moving team is a hard job. I appreciated their work.
Response
Thank you for choosing the Movers Who Care and sharing how your recent move went. We truly appreciate it and are so happy to have helped make the day easier!
Alyssa
First of all, when scheduling the move with the office, I was horribly surprised by a $194 deposit due immediately to reserve the time and truck for ONE hour, between 1-2pm. Then on the day of the move, I didn't receive any communication as to when to expect them, only a text at 1:24pm that they arrived. I helped load and unload so I wouldn't get charged for going over my time window. There's more
Response
We're very sorry to learn of your recent move experience. With a 96% referral rate, we can assure you this is not the norm. After listening to the call that took place you were informed that this was a mini move and the hourly rate was $194 and anything over that was billed in 15 minute increments. We require a deposit to get on our schedule which is why the first hour was collected as the down payment. You were informed of the arrival time window during that call which was between 1 and 4. The pre-move confirmation letter that was sent to you also stated a 1PM arrival time. We would be happy to speak with you further and encourage you to reach our team at 501-812-4445 so we may help.
Vivian
Had a great experience all around! Sharell was so patient and helpful. She was quick to respond to emails and always called me back when I had a question. My moving team was also great. They were all very friendly and listened to any concerns I had.
Response
Thank you for choosing the Movers Who Care and sharing how your recent move went. We truly appreciate it and are so happy to have helped make the day easier!
Doug
Casey was amazing to work with.
She is professional, very responsive and patient with all my questions.
Her estimate for the time needed to pack and the size of the truck were spot on.
I would highly recommend working with Casey for your household moves.
She is professional, very responsive and patient with all my questions.
Her estimate for the time needed to pack and the size of the truck were spot on.
I would highly recommend working with Casey for your household moves.
Response
Wow Doug! Thanks for the awesome review. We will be sure to send your compliments over to the team. Thanks for choosing TWO MEN AND A TRUCK!
Chris
The women we spoke with on the phone was very helpful in making sure we got their movers when we needed them. The moving team worked fast and effectively. Nothing was broken or damaged and our move was quick.
Thank you!
Thank you!
Response
Peace of mind is priceless. ;) Thanks for the great review!
Kinli
Your packing training needs work. Things were thrown in boxes, not wrapped, items just not taken care of properly!
Response
We sincerely apologize to learn of this and can assure you this is not the norm at TWO MEN AND A TRUCK. After we spoke with you we made some changes to assure that this doesn't happen again. We appreciate you bringing it to our attention and encourage you to reach out at 501-812-4445 if we can do anything else to help.
Olga
Eli and Bouvier were AMAZING, professional, polite and the two most awesome individuals I could have asked for ! They were patient and ever so client centric making the move of my household belongings less stressful .
They are a true asset to your team.
Thank you so much as I will be reaching out to you for my next move hopefully Eli and Bouvier will be available !!
They are a true asset to your team.
Thank you so much as I will be reaching out to you for my next move hopefully Eli and Bouvier will be available !!
Response
Thanks for the awesome review. We will be sure to send your compliments over to the guys. Thanks for choosing TWO MEN AND A TRUCK!
