Reviews
Amy
The office part was fantastic. Amy did an excellent job. She kept me calm during the process. She answered any and all questions thoroughly. My opinion, AMY NEEDS A RAISE. CUSTOMER SERVICE AT ITS BEST.
Response
Amy- Thank you for your kind review! This sounds like a 5- star review to us!
Mary
The office staff were very knowledgeable, kind and helpful. She answered all my questions and provided suggestions . The movers were wonderful.They made all the difference for our move. Thanks, Beth
Response
Mary- Thank you for your review! We’re so glad to hear that our staff and movers did such a great job with your move! Thank you for using Two Men And A Truck!
Matthew
Moving team (Chris and sorry I forgot the other guy's name) were awesome - got here quickly, moved the furniture smoothly and asked if we needed any other help with anything.
Response
Matthew- Thank you for your review! We’re so glad that your move went so smoothly! Thank you for using Two Men And A Truck.
Riley
We had a very professional and speedy service with you all! The team was professional and hard working. Very goal oriented, and focused!
Response
Riley- Thank you for taking the time to leave us a review! We are so happy to hear how well the whole process of your move went! Thank you for using Two Men And A Truck.
Kathleen
I cannot speak more highly of the Huntsville, Alabama team. From the first contact with the scheduling person, the office person, and of course the movers.
These men went well, well beyond just doing a job. They were personable and kind throughout what turned out to be a longer job than they had expected. Please thank them once again for me.
These men went well, well beyond just doing a job. They were personable and kind throughout what turned out to be a longer job than they had expected. Please thank them once again for me.
Response
Kathleen- We love receiving these reviews! It's so wonderful to hear that you had such a great experience with us! Thank you again for using Two Men And A Truck.
Thomas
They were real helpful & informative, respectful and communicative. I’ll recommend them to anyone who’s in need of assistance.
Response
Thomas- Thank you for your review! We're so glad that we could do such a great job for you! Thank you for using Two Men And A Truck.
Lisa
We had 3 young men and they were excellent and very professional. They took personal care of our things. Ambitious young men who respect the elderly. We could have never made it without these young men. Thank you
Response
Lisa- Thank you for your review! This is so great to hear and what we strive to do daily! Thank you for using Two Men And A Truck.
Anthony
I am very happy with the three gentlemen and the moving service they provided. They were fast and efficient and treated our furniture with care as if it was there own. Thank you!
Response
Anthony- We appreciate your review! It's awesome to hear that our guys took such great care of your items! Thank you for using Two Men And A Truck.
Annie
I've used your company previously in Birmingham and the move was good. The move with the Huntsville team was, let's say, not good. Not enough time was allowed to pack the inventory. The team leader was indecisive. The in-home inventory process took 90 minutes. The home was damaged. Items were damaged, broken, lost, taken apart and not put back together. To date, no one has called to address issues
Response
Annie- Thank you for taking the time to leave us a review. We do apologize for the inconvenience; our managers are in the process of rectifying this situation as we speak.
Elizabeth
Training:
When a customer asks, "so if the guys can move me in 59 min or less, it's only a one hour charge?" - Please train your staff to respond, "remember the charge includes driving back to the office."
In reality, it's gonna be a minimum TWO HOURS.
Yes this info was in fine print.
I did not read. I relied on 2Men's small company customer service. MY BAD.
When a customer asks, "so if the guys can move me in 59 min or less, it's only a one hour charge?" - Please train your staff to respond, "remember the charge includes driving back to the office."
In reality, it's gonna be a minimum TWO HOURS.
Yes this info was in fine print.
I did not read. I relied on 2Men's small company customer service. MY BAD.
Response
Elizabeth- Thank you for your review! Our staff is trained to mention that driving to the customers location and back to our office is a part of the overall cost. We apologize if this was not relayed to you. Thank you for using Two Men And A Truck!
