Reviews
Karen
Two young men who are not ready to be on their own. Very unsure of how to do things. They damaged at least 3 pieces of furniture and scratched the floor. We had used 2 Menand a Truck twice before with excellent results.
Response
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<div>Karen -- Our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are happy to hear, when you've used our services before, it was an excellent experience. We are truly sorry some of your items were damaged during your recent move with us. After reviewing our records, we have taken the appropriate next steps toward resolving this issue. Please call our office at 256-885-2515 with additional questions or concerns.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Karen -- Our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are happy to hear, when you've used our services before, it was an excellent experience. We are truly sorry some of your items were damaged during your recent move with us. After reviewing our records, we have taken the appropriate next steps toward resolving this issue. Please call our office at 256-885-2515 with additional questions or concerns.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Fred
They did a great job. Riggins and Daniel were hardworking and professional throughout the entire process. Great job guys!!!
Response
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<div>Fred -- Thank you so much for letting us know what great workers our men are and that they did a great job on your recent move! We will be sure to let them know. Thank you for using TWO MEN AND A TRUCK!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Fred -- Thank you so much for letting us know what great workers our men are and that they did a great job on your recent move! We will be sure to let them know. Thank you for using TWO MEN AND A TRUCK!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jon
I think you should integrate your GPS system with an automatic customer notification system or implement a policy where customers are contacted the day off the move to confirm timing... It would have been beneficial for us,
Response
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<div>Jon -- Thank you so much for the 5 stars on your recent move! We're happy you chose TWO MEN AND A TRUCK! We appreciate your feedback and will use it to better improve our services! If you have any further comments, we'd love to hear it! Give us a call - 256-885-2515!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jon -- Thank you so much for the 5 stars on your recent move! We're happy you chose TWO MEN AND A TRUCK! We appreciate your feedback and will use it to better improve our services! If you have any further comments, we'd love to hear it! Give us a call - 256-885-2515!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
The movers were very courteous and helpful. Acted like anything I asked was no problem. Would hire you again especially if I could have the same guys.
Response
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<div>Susan -- thank you so much for the 5-Star review! We're pleased to know the movers had AWESOME ATTITUDES on move day. We're so happy you made the decision to utilize Two Men and a Truck for your move. We're also happy to hear we did such a great job that you would use our services again in the future! We look forward to working with you again on any move you may need help with -- just let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Susan -- thank you so much for the 5-Star review! We're pleased to know the movers had AWESOME ATTITUDES on move day. We're so happy you made the decision to utilize Two Men and a Truck for your move. We're also happy to hear we did such a great job that you would use our services again in the future! We look forward to working with you again on any move you may need help with -- just let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathy
We noticed that one guy would carry 2 boxes at a time & the other would load 6 to 8 onto a dollie & bring them in. Is there only one dollie available for their use? They were polite & respectful.
Response
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<div>Kathy -- Thank you for your feedback on your recent move. We're glad to hear the men were perfect gentlemen and did a great job. We also appreciate your feedback. Our standard for equipment on each truck is one box dolly to load the boxes and items in and out of the truck, unless more dollies are requested or if there is an excess of boxes. We will use your feedback to better improve our services. Thank you for using TWO MEN AND A TRUCK.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kathy -- Thank you for your feedback on your recent move. We're glad to hear the men were perfect gentlemen and did a great job. We also appreciate your feedback. Our standard for equipment on each truck is one box dolly to load the boxes and items in and out of the truck, unless more dollies are requested or if there is an excess of boxes. We will use your feedback to better improve our services. Thank you for using TWO MEN AND A TRUCK.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lauren
The movers were prompt, hard-working and happy to move whatever was needed. I was unhappy however when I saw that my billing began from when the truck left the office to when it would return to the office. I don’t believe that was adequately explained by the office, and I was essentially charged for an extra hour. If I was aware in the beginning, I probably would’ve gotten quotes from competitors.
Response
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<div>Lauren -- Thank you for using TWO MEN AND A TRUCK for your recent move. We're happy to hear the moving process was seam-less and the movers exceeded your expectations. We are sorry for your frustration about your final bill. If you would like to talk more about your move and evaluate the billing process, please give us a call<br/>at 256-885-2515 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lauren -- Thank you for using TWO MEN AND A TRUCK for your recent move. We're happy to hear the moving process was seam-less and the movers exceeded your expectations. We are sorry for your frustration about your final bill. If you would like to talk more about your move and evaluate the billing process, please give us a call<br/>at 256-885-2515 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Stephanie
The men were very professional and extremely nice and helpful. The only issue I had was they could not get all of our stuff on the truck.
Response
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<div>Stephanie -- Thank you so much for using TWO MEN AND A TRUCK! We appreciate your feedback on your recent move. Here at TWO MEN AND A TRUCK, we work to be accommodating with every situation that arises to help our customers have the best moving experience possible. We're sorry to hear we did not exceed your expectations on this particular move but we are happy to hear the men did a great job packing and moving your property. If you'd like to leave us any further feedback to help us improve our services, please give us a call at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Stephanie -- Thank you so much for using TWO MEN AND A TRUCK! We appreciate your feedback on your recent move. Here at TWO MEN AND A TRUCK, we work to be accommodating with every situation that arises to help our customers have the best moving experience possible. We're sorry to hear we did not exceed your expectations on this particular move but we are happy to hear the men did a great job packing and moving your property. If you'd like to leave us any further feedback to help us improve our services, please give us a call at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bobby
The guys did a fantastic job ! Fast, professional, courteous and efficient. I would recommend Two Men and Truck in a heartbeat.
Response
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<div>Bobby - Thank you so much for this great 5-star review! We love to hear when our men do an awesome job and give great customer service. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive - thank you! And Thank You for using TWO MEN AND A TRUCK! We look forward to being able to help you move in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Bobby - Thank you so much for this great 5-star review! We love to hear when our men do an awesome job and give great customer service. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive - thank you! And Thank You for using TWO MEN AND A TRUCK! We look forward to being able to help you move in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Harriet
This is my second input; please disregard the first one, except for "experience with us." I was upset about the charge when sending in my first response--still am.
Response
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<div>Harriet -- I'm so sorry to hear that we did not exceed your expectations on this move. We certainly care to resolve any concerns that you have as well as learn what we can do better in the future. If you'd like to give us a call at 256-885-2515 to discuss your recent move and the bill, we'd be more than happy to talk with you.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Harriet -- I'm so sorry to hear that we did not exceed your expectations on this move. We certainly care to resolve any concerns that you have as well as learn what we can do better in the future. If you'd like to give us a call at 256-885-2515 to discuss your recent move and the bill, we'd be more than happy to talk with you.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patrice
Excellent service and the two gentlemen were professional and had great customer service skills and great.
Response
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<div>Thank you, Patrice, for the great review! We're so pleased to know you found our staff and movers to be efficient and courteous. We're happy we were able to accommodate your move request and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Patrice, for the great review! We're so pleased to know you found our staff and movers to be efficient and courteous. We're happy we were able to accommodate your move request and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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