Reviews
Elizabeth
Lou and Dylan did a wonderful job with our office rearranging. They were able to sort through directions from several different people, decisions made on the fly, and odd office sizes. They handled an expensive set of heavy furniture with care and consideration, and were not irritate d when the pieces were moved several times within the room. Kudos to them, and if I need to move my heavy good furniture again, they are the people I will call.
Response
<div class="bv-review-response-container">
<div>Elizabeth-- Thank you so much for the 5-star review! We know moving can be stressful, so we are thrilled to hear that your movers, Lou and Dylan, made it a smooth transition and that they did a great job rearranging the office for you. We hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Elizabeth-- Thank you so much for the 5-star review! We know moving can be stressful, so we are thrilled to hear that your movers, Lou and Dylan, made it a smooth transition and that they did a great job rearranging the office for you. We hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Sandra
The 2 men were so polite and professional. I could not have asked for better!
Response
<div class="bv-review-response-container">
<div>Sandra-- Thank you so much for taking the time to write a review of your move with us! We are so happy to hear that your movers were polite and professional gentlemen during your move. If you have any moving or packing needs in the future, please give us a call! Enjoy your day.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Sandra-- Thank you so much for taking the time to write a review of your move with us! We are so happy to hear that your movers were polite and professional gentlemen during your move. If you have any moving or packing needs in the future, please give us a call! Enjoy your day.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Delaney
I had to move unexpectedly and a friend gifted me some cash and told me to call Two Men and a Truck. Since my funds were limited, I asked for services to be a bit more catered to my needs (We disassembled and reassembled furniture). The company was happy to oblige. I was grumpy when I woke up but the movers arrived right on time with smiles and friendly attitudes. They reassured me on everything I had fears on. They worked well as a team and were VERY cautious with my furniture. I’d used moving companies on two other occasions with bad experiences. But Andrew and Rashawn were the best!!! I would absolutely recommend Two Men and a Truck, and would specifically recommend Andrew and Rashawn. And, the office staff were always cheerful, helpful and accommodating as well!! Thanks!
Response
<div class="bv-review-response-container">
<div>Delaney-- Thank you so much for the awesome review! We are so happy to hear that movers, Andrew and Rashaan, arrived with awesome attitudes on move day to help ease any stress you may have had about moving. We are glad to hear that our office staff was accommodating and cheerful throughout the booking process. We thank you not only for your business, but also for offering to recommend us to friends and family- referrals are our best compliment! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Delaney-- Thank you so much for the awesome review! We are so happy to hear that movers, Andrew and Rashaan, arrived with awesome attitudes on move day to help ease any stress you may have had about moving. We are glad to hear that our office staff was accommodating and cheerful throughout the booking process. We thank you not only for your business, but also for offering to recommend us to friends and family- referrals are our best compliment! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Sean
My biggest issue is that it was not made clear to me that the movers' travel time to and from my locations would be included in my billed hours. The entire move from when they showed up at apartment #1 to when they left apartment #2 only took an hour and twenty minutes but I was charged for an additional hour for the time it took for them to get there and back with the truck. I would not have used the service if I had known about this. Furthermore, the movers were polite and mostly did great, however on moving my sofas down the stairs they put SEVERAL large deep marks on the walls. A friend and I who aren't particularly strong people moved those sofas in without a scratch and we did it in less than half the time your movers did. I will likely not use two men and a truck in the future.
Melanie
Moved my mom from assisted living facility to another similar facility.
Response
<div class="bv-review-response-container">
<div>Melanie-- Thank you for the 5-star review! We are honored that you chose TWO MEN AND A TRUCK to move your mom into a new assisted living facility. If we can help you pack or move anything in the future, please let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Melanie-- Thank you for the 5-star review! We are honored that you chose TWO MEN AND A TRUCK to move your mom into a new assisted living facility. If we can help you pack or move anything in the future, please let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Mary
Although it was a 15 hours move with 5-7 men there to help out, they worked around other the helpers who were careless, and disorganized. Jay was an outstanding supervisor for the crew. He directed the crew without raising his voice, without being overly demanding, yet authoritative. He got results, and was an all around respectful, kind gentleman. The rest of the crew were outstanding. Felt like I gained a new family by the end of the move. Thank you!
Response
<div class="bv-review-response-container">
<div>Mary-- Thank you so much for the wonderful review! We are so happy to hear that your movers did an outstanding job and that Jay was an awesome leader in directing the rest of the movers. It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with care and respect. We hope we proved that we are the Movers Who Care, and hope you have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Mary-- Thank you so much for the wonderful review! We are so happy to hear that your movers did an outstanding job and that Jay was an awesome leader in directing the rest of the movers. It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with care and respect. We hope we proved that we are the Movers Who Care, and hope you have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Mike
Mo and C. Kilgore were outstanding young men. So courteous, kind, and professional. The move went smooth as silk. Two different pickups and drop offs and they never missed a beat.
Response
<div class="bv-review-response-container">
<div>Mike-- We're so happy to hear that the movers, Mo and Cameron, were kind, professional and proved that we are the Movers Who Care. It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around throughout both pick-ups and drop-offs. Thank you for your business and enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Mike-- We're so happy to hear that the movers, Mo and Cameron, were kind, professional and proved that we are the Movers Who Care. It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around throughout both pick-ups and drop-offs. Thank you for your business and enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Emma
The only problem I had was the mixup in scheduling my move day. The change was inconvenient for me but it all worked out well in the end. Everyone and especially my moving team made things go well in spite of rain.
Response
<div class="bv-review-response-container">
<div>Emma-- Thank you for your 5-star review! We apologize for any inconvenience that rescheduling your move may have caused you. We try our best to make sure that your experience with us is as stress-free as possible, so we hate that we added to that stress in any way. However, it is wonderful to hear that your movers made the move easy for you and managed to get everything done, despite the bad weather! If you have any moving or packing needs in the future, please let us know! Enjoy your day, Emma!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Emma-- Thank you for your 5-star review! We apologize for any inconvenience that rescheduling your move may have caused you. We try our best to make sure that your experience with us is as stress-free as possible, so we hate that we added to that stress in any way. However, it is wonderful to hear that your movers made the move easy for you and managed to get everything done, despite the bad weather! If you have any moving or packing needs in the future, please let us know! Enjoy your day, Emma!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kara
I am very dissatisfied with your office team. I do not have enough space to put my issues but if a general manager wants to call me they are more than welcome to.
Response
<div class="bv-review-response-container">
<div>Good morning, Kara. We’re sorry to hear about your frustration. At TWO MEN AND A TRUCK® Huntsville, we strive to exceed our customers’ expectations and provide top-notch customer service. If you would like to discuss your concerns, please call our office at 256-885-2515. We look forward to hearing from you and working toward a resolution.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Good morning, Kara. We’re sorry to hear about your frustration. At TWO MEN AND A TRUCK® Huntsville, we strive to exceed our customers’ expectations and provide top-notch customer service. If you would like to discuss your concerns, please call our office at 256-885-2515. We look forward to hearing from you and working toward a resolution.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Brit
one of the to men lacked motivation or experience or both; this resulted in the other mover making decisions for the both of them and caused the move to take 2 hours too long. for which we received a one hour deduction.
Response
<div class="bv-review-response-container">
<div>Brit-- Thank you for bringing this issue to our attention. I'm so sorry to hear that we did not exceed your expectations on this move. We certainly care to resolve any concerns that you have, as well as learn what we can do better in the future. I'd really like to hear you out so please give me a call at 256-885-2515. Thank you for taking the time to write a review.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Brit-- Thank you for bringing this issue to our attention. I'm so sorry to hear that we did not exceed your expectations on this move. We certainly care to resolve any concerns that you have, as well as learn what we can do better in the future. I'd really like to hear you out so please give me a call at 256-885-2515. Thank you for taking the time to write a review.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
