Reviews
Nicole
During the quoting process, I requested mattress covers. The movers did not bring mattress covers nor did they offer to go get some. He said that he would cover the mattresses with a blanket to keep them from getting dirty. When the moved the mattress into my new house, they slide the mattress across the dirty floor. So much for the blanket protection. They damaged my hardwood floors and scratched up a lot of my furniture. I called the office and explained to them what happened. They said they would have the General Manager call me and they would have someone come out and try to repair the scratches in my furniture. That was 3-4 weeks ago. I've never heard back from anyone. Everyone is very nice when you're talking to them but customer service and follow through is lacking.
Amber
The 2 men were very quick and efficient. Also very nice.
Response
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<div>Amber-- Thank you so much for choosing TWO MEN AND A TRUCK for your recent move! We are pleased to hear that both of your movers were polite and efficient on move day. If we can do anything for you in the future, please let us know. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Amber-- Thank you so much for choosing TWO MEN AND A TRUCK for your recent move! We are pleased to hear that both of your movers were polite and efficient on move day. If we can do anything for you in the future, please let us know. Have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
I had bought a couch and needed it moved to my house. Was able to get it moved the same day I called. The office people were very friendly and helpful. Also, the 2 guys were very friendly and they did a awesome job. Would definitely use this company again.
Response
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<div>Thank you, Susan, for the great review! We're so pleased to know you found our office staff and movers to be friendly and helpful. We're happy we were able to accommodate your move request within the same day and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Susan, for the great review! We're so pleased to know you found our office staff and movers to be friendly and helpful. We're happy we were able to accommodate your move request within the same day and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jonathan
Very professional and did not waste any time getting to work. Highly recommended!
Response
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<div>Jonathan -- Thank you for the great review! We're so happy to hear that the movers worked fast and efficiently. Thank you for choosing TWO MEN AND A TRUCK and recommending our services to your family and friends. Referrals are the best compliment! We hope we will have the opportunity to work with you again in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jonathan -- Thank you for the great review! We're so happy to hear that the movers worked fast and efficiently. Thank you for choosing TWO MEN AND A TRUCK and recommending our services to your family and friends. Referrals are the best compliment! We hope we will have the opportunity to work with you again in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tim
The moving crew was awesome. Very professional and courteous. These guys worked non stop and made sure we were happy with everything they did. Highly recommend this crew!!
Response
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<div>Tim-- Thank you for trusting TWO MEN AND A TRUCK for your recent move! We are so happy to hear that your movers were professional, polite, and hard-working gentlemen on move day. We love to hear when our customers' expectations are exceeded! We thank you not only for your business but also for offering to recommend us to friends and family. Referrals are the best compliment we can receive – thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tim-- Thank you for trusting TWO MEN AND A TRUCK for your recent move! We are so happy to hear that your movers were professional, polite, and hard-working gentlemen on move day. We love to hear when our customers' expectations are exceeded! We thank you not only for your business but also for offering to recommend us to friends and family. Referrals are the best compliment we can receive – thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Danny and Sandra
Office staff was very professional, nice and helpful. Especially when we had to change our moving date. Our movers, Ashton and Antonio were very capable, polite and understanding with our moving situation. I would definitely recommend Two Men and A Truck.
Response
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<div>Thank you, Danny and Sandra, for taking the time to write a review of your moving experience with us. We are pleased to hear that your movers, Ashton and Antonio, as well as our office staff, were accommodating throughout the moving process. It is always our goal to make your move as seamless and stress-free as possible and to treat you with care and respect. If you have any other moving or packing needs in the future, please give us a call!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Danny and Sandra, for taking the time to write a review of your moving experience with us. We are pleased to hear that your movers, Ashton and Antonio, as well as our office staff, were accommodating throughout the moving process. It is always our goal to make your move as seamless and stress-free as possible and to treat you with care and respect. If you have any other moving or packing needs in the future, please give us a call!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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DeLIsa
Fantastic service! Movers we Professional and awesome!
Response
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<div>DeLisa-- Thank you for the 5-star review! We are so pleased to hear you thought the movers were professional and did an awesome job. We appreciate your feedback and your business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>DeLisa-- Thank you for the 5-star review! We are so pleased to hear you thought the movers were professional and did an awesome job. We appreciate your feedback and your business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carol
My moving team was prompt, courteous, and friendly and they were very respectful of my home and property. I would definitely hire two men and a truck again!
Response
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<div>Thank you, Carol, for the great review! We're so pleased to know you found your moving team to be prompt, courteous and respectful of you and your home. We're honored that you chose TWO MEN AND TRUCK and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Carol, for the great review! We're so pleased to know you found your moving team to be prompt, courteous and respectful of you and your home. We're honored that you chose TWO MEN AND TRUCK and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jill
Both men that we here were very professional and polite. I would want them again.
Response
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<div>Jill-- Thank you so much for taking the time to write a review of your moving experience with us! We're so pleased to hear that your movers were professional, polite gentlemen throughout your move. It's always nice to know when our customers received such great service that they are willing to use us again! Thank you for your business and we look forward to working with you again in the future. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jill-- Thank you so much for taking the time to write a review of your moving experience with us! We're so pleased to hear that your movers were professional, polite gentlemen throughout your move. It's always nice to know when our customers received such great service that they are willing to use us again! Thank you for your business and we look forward to working with you again in the future. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Randall
The pads and straps return requirements is nightmare fuel. Having to return them to the same franchise that started the move when moving to a different city is pure horror.
The dudes that did the packing and loading were great. Nothing broke and it all fit.
The dudes that did the packing and loading were great. Nothing broke and it all fit.
Response
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<div>Randall- We understand your frustrations and we are so sorry that your move was made more complicated than necessary. We see that we were able to fully refund you for the pads you purchased. If you would like to discuss this further, please give us a call at 256-885-2515, and we would be happy to talk to you. Have a wonderful weekend!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Randall- We understand your frustrations and we are so sorry that your move was made more complicated than necessary. We see that we were able to fully refund you for the pads you purchased. If you would like to discuss this further, please give us a call at 256-885-2515, and we would be happy to talk to you. Have a wonderful weekend!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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