Reviews
Eva
Have talked with the office 3 time about problems and have been promissed a manager would call me back. 4 days still no call. as far as I am concerned We dont want your company or employees on our property again. Will not give good reference to anyone that asked.
Response
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<div>Eva -- Customer satisfaction is something we take very seriously here at Two Men And A Truck. We are sorry we did not complete the job in the way that you expected. We want to better improve our services and make a better experience for our customers. Please, call our office at 256.885.2515 to give us further feedback that we can use to improve our services. Thank you for letting us know about your experience.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Eva -- Customer satisfaction is something we take very seriously here at Two Men And A Truck. We are sorry we did not complete the job in the way that you expected. We want to better improve our services and make a better experience for our customers. Please, call our office at 256.885.2515 to give us further feedback that we can use to improve our services. Thank you for letting us know about your experience.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Leigh
The two individuals that moved our pianos were wonderful! They were very friendly and respectful, not to mention hey worked very quickly and efficiently!
Response
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<div>Thank you, Leigh, for the great review! We're so pleased to know you found our staff and movers to be efficient and courteous. We're happy we were able to accommodate your move request for your pianos and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Leigh, for the great review! We're so pleased to know you found our staff and movers to be efficient and courteous. We're happy we were able to accommodate your move request for your pianos and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Onyinyechi
The young men that came to my home were excellent. They took very good care of my property during the moving process and none of my furniture was damaged. They were very courteous and professional. They were efficient and didn’t go over the estimated time I was given. The only negative was their punctuality. I was scheduled to have an arrival time between 8-8:30 and they arrived at 9. Would highly recommend based on this experience.
Response
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<div>Onyinyechi -- we are so happy to hear that the movers were helpful and took care of your every need! Thank you for choosing Two Men and a Truck for your move - we appreciate your business and your feedback! We will make sure to take down the feedback on the punctuality and use it to improve our services.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Onyinyechi -- we are so happy to hear that the movers were helpful and took care of your every need! Thank you for choosing Two Men and a Truck for your move - we appreciate your business and your feedback! We will make sure to take down the feedback on the punctuality and use it to improve our services.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeff
Max and Ben, were ontime, neat in appearance, took good care of our stuff and probably the most polite and respectful movers I have ever had in my 9 moves during my Naval career.
Response
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<div>Jeff -- first off, thank you for your service to our country! We're honored we could help you with your moving needs. Thank you for trusting Two Men and a Truck! We are so pleased to know that Max and Ben did a great job. It's always nice to know when our customers received such great service! Thank you for your 5-star review. We look forward to the opportunity to work with you again in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jeff -- first off, thank you for your service to our country! We're honored we could help you with your moving needs. Thank you for trusting Two Men and a Truck! We are so pleased to know that Max and Ben did a great job. It's always nice to know when our customers received such great service! Thank you for your 5-star review. We look forward to the opportunity to work with you again in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lynda
I couldn't be more pleased with my move from Huntsville, AL to Biloxi, MS. The gentlemen who moved me...two of which were Lou & Julian, were outstanding. They were polite. They were very respectful. They were extremely hard workers. They loaded & unloaded my belongings with care and efficiency. Nothing was broken or damaged. The staff in the local office were extremely helpful as well...explaining the details of the move as well as answering any & all questions that I had. I would definitely recommend Two Men & A Truck to my friends and family.
Response
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<div>Lynda -- thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found all the men, especially Lou & Julian, to be polite, perfect gentlemen. We're so happy you made the decision to utilize Two Men and a Truck for your recent move! Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive - thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lynda -- thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found all the men, especially Lou & Julian, to be polite, perfect gentlemen. We're so happy you made the decision to utilize Two Men and a Truck for your recent move! Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive - thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Christian
Was an excellent move. Estimates were inline. Packing staff was excellent at both ends of move. Our thanks to all who made this move such a pleasure
Response
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<div>Christian - We're so glad our team made your move an excellent experience from beginning to end. Thank you for using TWO MEN AND A TRUCK. If you need any future moving services, we'll be more than happy to accommodate!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Christian - We're so glad our team made your move an excellent experience from beginning to end. Thank you for using TWO MEN AND A TRUCK. If you need any future moving services, we'll be more than happy to accommodate!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gina
I was extremely pleased with my moving experience and will definitely use your company again in the future.
Response
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<div>Gina -- Thank you for using TWO MEN AND A TRUCK for your recent move. We're so glad to hear your move went off without a hitch! We look forward to helping you move in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gina -- Thank you for using TWO MEN AND A TRUCK for your recent move. We're so glad to hear your move went off without a hitch! We look forward to helping you move in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Walter
Everyone, from office staff to movers, was very polite, efficient, and professional. Your service costs are very reasonable. Our movers, Dashone, Brad and Flores, Moved our furniture so quickly I was shocked. They were so personable and very careful with all of our furniture. I will ask for them by name with our next move. Thank you for making our lives so much easier.
Response
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<div>Walter -- We are so glad to hear your movers were top notch! We have let the men know what a great job they did for you! Thank you for using our services! We always want to make sure each moving experience is a stress-free one and we're glad to hear that was the case with your move! We look forward to helping you on any future moves.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Walter -- We are so glad to hear your movers were top notch! We have let the men know what a great job they did for you! Thank you for using our services! We always want to make sure each moving experience is a stress-free one and we're glad to hear that was the case with your move! We look forward to helping you on any future moves.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Judy
Josh, Rashan and Jamar were just great! They worked so hard, communicated well about the progress of the day and were very patient with my requests. :-) They did an outstanding job.
Response
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<div>Judy -- Thank you for letting us know what a great job the men did on your move! We have let them know the kind words you spoke about them. Thank you for using TWO MEN AND A TRUCK. We look forward to helping you with any moving services in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Judy -- Thank you for letting us know what a great job the men did on your move! We have let them know the kind words you spoke about them. Thank you for using TWO MEN AND A TRUCK. We look forward to helping you with any moving services in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kristie
After I returned the completed inventory to the office they recommended 4 men and 2 trucks and I agreed. A day or two before the move I got a call and they said in order to try to save us a little money they would send 2 men with 1 truck but we could get another if needed. Turns out we couldn't get another truck so we had to scramble to find a place to store a large amount of our belongings before the final walk through with our buyers that day. We had to ask our neighbors to store it under their carport until we could come back the next day. We didn't even have a chance to shower and change before closing that day. It was humiliating to have to ask that of our neighbors and embarrassing to attend closing covered in filth. Would've paid anything to avoid that!!
Response
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<div>Kristie, thank you for reviewing our company. Our goal is to make each customer's move seamless and stress-free and if we fell short of this goal in any way, we certainly want to do anything in our power to rectify the situation and improve as a company. We'd like to hear you out, so if you'd like to share any further comments or feedback, please call 256-855-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kristie, thank you for reviewing our company. Our goal is to make each customer's move seamless and stress-free and if we fell short of this goal in any way, we certainly want to do anything in our power to rectify the situation and improve as a company. We'd like to hear you out, so if you'd like to share any further comments or feedback, please call 256-855-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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