Reviews
Chris
The move was good. The only issue i have is the movers did not put my refrigerator door back on properly and it rubs we opening and closing it.
Response
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<div>Chris -- Thank you for the review of your recent move with TWO MEN AND A TRUCK. We're happy to hear your overall experience was a positive one! We're sorry about your refrigerator door not being installed properly. We will use this information to better train our movers to put pieces back together correctly. If you'd like to discuss the issue further, our office staff would be more than happy to talk with you. Our office number is 256-885-2515. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Chris -- Thank you for the review of your recent move with TWO MEN AND A TRUCK. We're happy to hear your overall experience was a positive one! We're sorry about your refrigerator door not being installed properly. We will use this information to better train our movers to put pieces back together correctly. If you'd like to discuss the issue further, our office staff would be more than happy to talk with you. Our office number is 256-885-2515. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathy
Very frustrating experience. The young men didn't seem to know what they were doing. Had to help them figure out to put a daybed together and give them a phillips head screwdriver to use because they said they didn't have one. Will not be using your services in the future.
Response
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<div>Hello Kathy--Thank you for bringing this to our attention. We’re sorry to hear about your frustration and that we did not meet your expectations for this move. Our goal is to always make each customer's move seamless and stress-free. We will use your feedback to better train our movers to be as prepared as possible in the future. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Kathy--Thank you for bringing this to our attention. We’re sorry to hear about your frustration and that we did not meet your expectations for this move. Our goal is to always make each customer's move seamless and stress-free. We will use your feedback to better train our movers to be as prepared as possible in the future. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Greg
Outstanding crew and service provided. Only one damaged item and the company was quick to step up and resolve the issue.
Joan
First day - two trucks, 5 men - excellent service - no complaints
Second day had to be rescheduled due to weather, second day of move sent one truck, two men - should have sent another mid size truck, could not get everything. Had to come back third day. Men did excellent job though. Next day which should have already been taken care of sent truck with one experienced worker and one man who barely worked. Not a good experience. Some damage. This was not a good representation of the company. The experience worker did a great job - he was with us earlier in the week. The other man should never have been sent - another experienced worker should have been sent. It took three times as long and unnecessary cost was incurred as a result.
Second day had to be rescheduled due to weather, second day of move sent one truck, two men - should have sent another mid size truck, could not get everything. Had to come back third day. Men did excellent job though. Next day which should have already been taken care of sent truck with one experienced worker and one man who barely worked. Not a good experience. Some damage. This was not a good representation of the company. The experience worker did a great job - he was with us earlier in the week. The other man should never have been sent - another experienced worker should have been sent. It took three times as long and unnecessary cost was incurred as a result.
Guy
Guys were excellent and we couldn't have been happier. Only issue is the excess travel charges. The truck location is not conducive to our area and we ended up paying more money for the truck to come and go then the service! This is a serious issue and will be considered deeply before ever using again!
Response
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<div>Guy -- Thank you for your review! We're very happy to hear you thought our team was excellent and the move went well! We sincerely apologize for any area that you felt wasn't fully explained. Our team does our very best to walk through the estimate in detail before ever booking with a customer. It's a standard practice that we charge a travel fee to and from our office to the move location. Should you have any questions or other concerns, we'd be more than happy to discuss that with you. Please, call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Guy -- Thank you for your review! We're very happy to hear you thought our team was excellent and the move went well! We sincerely apologize for any area that you felt wasn't fully explained. Our team does our very best to walk through the estimate in detail before ever booking with a customer. It's a standard practice that we charge a travel fee to and from our office to the move location. Should you have any questions or other concerns, we'd be more than happy to discuss that with you. Please, call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gary
My furniture was scratched got something white on my computer to anyonedesk they did not put my master bedroom right I would not recommend 2 men and a truck
Pat
On time, great personalities, very careful and efficient. Almost made moving fun!
Response
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<div>Pat--Thank you so much for taking the time to write a review of your moving experience with us. We are so pleased to hear that our movers were on time and handled your items with care! We appreciate your feedback and your<br/>business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Pat--Thank you so much for taking the time to write a review of your moving experience with us. We are so pleased to hear that our movers were on time and handled your items with care! We appreciate your feedback and your<br/>business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lynden
The two guys were very polite and nice... Felt like I had known them all my life...
Response
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<div>Lynden-- Thank you for taking the time to write a review. We are happy to hear our movers were well-mannered and made your experience with TWO MEN AND A TRUCK a positive one. We look forward for the opportunity to work with you again in the future. Take care!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lynden-- Thank you for taking the time to write a review. We are happy to hear our movers were well-mannered and made your experience with TWO MEN AND A TRUCK a positive one. We look forward for the opportunity to work with you again in the future. Take care!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Betty
I've shared already with Antonio. We've used 2 men & a Truck in the past numerous times which we received the A team this time we had the B- team. They had no tools, not prepared.
Response
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<div>Betty -- Thank you for sharing your recent experience with TWO MEN AND A TRUCK. We're sorry to hear we did not exceed your expectations on this move. We will use this feedback to better our services. Our goal is to make each customer's move seamless and stress-free and if we fell short of this goal in any way, we certainly want to do anything in our power to rectify the situation and improve as a company. If you'd like to share any further comments or feedback in detail, please call 256-885-2515. We hope you're getting adjusted and enjoying your new home!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Betty -- Thank you for sharing your recent experience with TWO MEN AND A TRUCK. We're sorry to hear we did not exceed your expectations on this move. We will use this feedback to better our services. Our goal is to make each customer's move seamless and stress-free and if we fell short of this goal in any way, we certainly want to do anything in our power to rectify the situation and improve as a company. If you'd like to share any further comments or feedback in detail, please call 256-885-2515. We hope you're getting adjusted and enjoying your new home!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cayce
I had an awesome experience with Two Men and a Truck! The two young gentlemen that showed up to move my stuff were very well mannered, very precessional, and worked very hard. Not only in the beginning but they worked hard the whole 9 hours they worked with me! The two guys got along great and checked with me before any big moves were made! I was very impressed with them and would definitely recommend Two Men and a Truck to anyone and everyone in the future!
Response
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<div>Cayce-- Thank you so much for the 5-Star review! We're pleased to know that our movers were well-mannered and professional on move day. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your move. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive – thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Cayce-- Thank you so much for the 5-Star review! We're pleased to know that our movers were well-mannered and professional on move day. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your move. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive – thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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