or
Reviews
James
Josh and Ben did an outstanding job. In my career, I have relocated over 12 times using multiple companies and methods. In all those moves, these two movers would be in top 1% of movers in attitude, professional, and customer care. The office staff was both friendly and courteous throughout the process.
Response
<div class="bv-review-response-container">
<div>James -- We're so happy to hear that the movers, Josh and Ben, proved that we are the Movers Who Care. It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around. Thank you for allowing us to move you through this recent process. We hope we have the opportunity to work with you again. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>James -- We're so happy to hear that the movers, Josh and Ben, proved that we are the Movers Who Care. It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around. Thank you for allowing us to move you through this recent process. We hope we have the opportunity to work with you again. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Courtney
The guys had no clue how to move furniture. They ere extremely slow. My mother(56) and I (36) moved furniture. The guys stood around and told us if it looked nice or not. I had not asked for their opinion. They did not even know how to take bed frames apart. I told them to load certain things on the truck and they loaded the wrong things. It took much longer than it had to. They did not come prepared, by 10:00 they were asking for water and Gatorade. By 12:00 they were asking about gettting lunch. It was nothing like my first move and I will being trying a newer company in town for my next move.
Response
<div class="bv-review-response-container">
<div>Courtney, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly<br/>sorry to hear of your frustration and can assure you the behavior you have described is not the norm. Thank you for bringing this to our attention. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Courtney, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly<br/>sorry to hear of your frustration and can assure you the behavior you have described is not the norm. Thank you for bringing this to our attention. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Carol
I really can't express how satisfied I am with your organization. From the first inquiry over the phone (Sara) to my emails (Kate) to finalizing details (Jennifer) to the actual move (Ben and Isaac). Every person was helpful, courteous, and capable. The guys kept apologizing for it taking so long (the estimate was 6 hours) but that was primarily my fault for dramatically underestimating the number of boxes (oh my goodness) and also the size and weight of the furniture. Although there was not much - it was all wood and extremely heavy. Ben and Isaac were amazing - the way they communicated with each other to make sure they were both safe, they never seemed to lose their temper, and were a joy to work with. I would highly recommend your company and especially those 2 young men! Thank you!
Response
<div class="bv-review-response-container">
<div>Carol -- We're so excited that you had an excellent experience using TWO MEN AND A TRUCK from start to finish. We're also happy to hear everyone you worked with exemplified our motto of being "Movers Who Care." It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around. Thank you for offering to recommend TWO MEN AND A TRUCK to others -- referrals are the best compliment. Thank you for your business. We hope we will have the opportunity to work with you again in the future! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Carol -- We're so excited that you had an excellent experience using TWO MEN AND A TRUCK from start to finish. We're also happy to hear everyone you worked with exemplified our motto of being "Movers Who Care." It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around. Thank you for offering to recommend TWO MEN AND A TRUCK to others -- referrals are the best compliment. Thank you for your business. We hope we will have the opportunity to work with you again in the future! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Troy
excellent service. Office was very helpful when I had to adjust move dates. Very friendly and helpful. Both crews did an excellent job.
Response
<div class="bv-review-response-container">
<div>Troy -- Thank you for your review and your business! We are always happy to help relieve the move-day stress. We're happy we were able to accommodate your move request and we hope we will have the opportunity to work with you again in the future. Thank you for your business and Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Troy -- Thank you for your review and your business! We are always happy to help relieve the move-day stress. We're happy we were able to accommodate your move request and we hope we will have the opportunity to work with you again in the future. Thank you for your business and Thank you for choosing TWO MEN AND A TRUCK.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Justine
Both movers were extremely helpful and polite. They went above and beyond every expectation and worked quickly. Thank you!
Response
<div class="bv-review-response-container">
<div>Thank you, Justine, for the great review! We're so pleased to know you found our staff and movers to be efficient and courteous. We're happy we were able to accommodate your move request and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you, Justine, for the great review! We're so pleased to know you found our staff and movers to be efficient and courteous. We're happy we were able to accommodate your move request and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Viola
The two young men were very professional and courteous. They explained everything thoroughly whenever I had questions. I would recommend AJ and Jamari to anyone who is in the process of moving.
Response
<div class="bv-review-response-container">
<div>Viola -- Thank you for trusting TWO MEN AND A TRUCK for your recent move! We are so pleased to know that AJ and Jamar did a great job. It's always nice to know when our customers received such great service that they are willing to recommend our services - thank you! Referrals are one of the best compliments we can get! Thank you for your 5-star review.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Viola -- Thank you for trusting TWO MEN AND A TRUCK for your recent move! We are so pleased to know that AJ and Jamar did a great job. It's always nice to know when our customers received such great service that they are willing to recommend our services - thank you! Referrals are one of the best compliments we can get! Thank you for your 5-star review.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Amanda
From the beginning to the very end you guys were incredibly professional. You made a stressful situation enjoyable. Bradley and Kevin were great guys to work with
Response
<div class="bv-review-response-container">
<div>Amanda -- Thank you for choosing TWO MEN AND A TRUCK! We're so happy to know that Bradley and Kevin exceeded your expectations. We know moving can be stressful, so we are thrilled to hear that the men made it a smooth transition and that they did a great job. We hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Amanda -- Thank you for choosing TWO MEN AND A TRUCK! We're so happy to know that Bradley and Kevin exceeded your expectations. We know moving can be stressful, so we are thrilled to hear that the men made it a smooth transition and that they did a great job. We hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Daniela
The team that took care of the move was very professional. They encountered an issue with my desk and, despite the fact that it was a surprise to everyone, they did their best to fix it. And they did!
Response
<div class="bv-review-response-container">
<div>Daniela -- Thank you so much for taking the time to write a review of your moving experience with us. We are so pleased to hear you thought the movers were top notch and were able to fix a problem that arose during the process. We appreciate your feedback and your business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Daniela -- Thank you so much for taking the time to write a review of your moving experience with us. We are so pleased to hear you thought the movers were top notch and were able to fix a problem that arose during the process. We appreciate your feedback and your business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
David
Excellent moving crew who arrived on time and were professional and courteous. They worked efficiently to complete our move ahead of schedule.
Response
<div class="bv-review-response-container">
<div>David -- We are so happy to hear that the movers were helpful and took care of your every need! Thank you for choosing TWO MEN AND A TRUCK for your move - we appreciate your business and your feedback!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>David -- We are so happy to hear that the movers were helpful and took care of your every need! Thank you for choosing TWO MEN AND A TRUCK for your move - we appreciate your business and your feedback!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Reba
The only problem we experienced was the length of time it took from the store to our house. What generously should have been an hour of travel time took exactly two hours. Even the office as we make the deal estimated one hour from store to house.
Response
<div class="bv-review-response-container">
<div>Reba -- Thank you for using TWO MEN AND A TRUCK and providing us with this feedback. I'm so sorry to hear that we did not exceed your expectations on this move. We certainly care to resolve any concerns that you have as well as learn what we can do better in the future. If you’d like to give us a call, our number is 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Reba -- Thank you for using TWO MEN AND A TRUCK and providing us with this feedback. I'm so sorry to hear that we did not exceed your expectations on this move. We certainly care to resolve any concerns that you have as well as learn what we can do better in the future. If you’d like to give us a call, our number is 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
