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Reviews
Kim
The time was wasted because of the paperwork that was mixed up when the packers arrived, time wasted to get the supplies and once they returned they still didn't bring enough, lack of customer service & attention to detail, I had to advise the packers on how to pack my belongings, I had to ask Devon if he could pack something due to him just standing there while I was helping the other packer (Billy) pack something. Voiced my opinion about the packers being on their personal cell phone while on the clock. The thought that the packers actually thought how they packed my belongings was sufficient. Even with me calling the office and talking to you voicing my concerns you assured me that the packers were trained and were experienced to do the job. So much more to say but not enough of room.
Response
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<div>Hello, Kim -- We are sorry to hear of your frustration and can assure you the behavior you have described is not the norm here at TWO MEN AND A TRUCK®. Thank you for bringing this to our attention. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello, Kim -- We are sorry to hear of your frustration and can assure you the behavior you have described is not the norm here at TWO MEN AND A TRUCK®. Thank you for bringing this to our attention. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jessica
Aaron and Brock were wonderful during our recent move with Two Men and a Truck! They took impeccable care not to damage our home while moving our belongings, had excellent attitudes, and were incredibly professional. Cannot recommend them enough!
Response
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<div>Jessica-- Thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found movers, Aaron and Brock, to be polite, professional gentlemen. It's so good to hear that the movers were able to use their training and there was no damage to your home or your belongings. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your recent move. We appreciate your business, feedback, and your recommendation to your family and friends. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jessica-- Thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found movers, Aaron and Brock, to be polite, professional gentlemen. It's so good to hear that the movers were able to use their training and there was no damage to your home or your belongings. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your recent move. We appreciate your business, feedback, and your recommendation to your family and friends. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tammy
2 guys arrived...20 minutes late after getting lost...one guy tells me he will be replaced as soon as thwy can swnd aomeone because a piano fell on him the day before. The did replace him within an hour or so. The guys wwrw veey slow. Once i realized how long it was taking them i shortened my list of items to take in my garage. I had to rent a uhaul and go back and move those items myself. They took my mattress but didnt take the headboard and footboard....i will not be recommending you to anyone.
Response
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<div>Hello, Tammy, we are sorry to hear of your frustration and can assure you the behavior you have described is not the norm here at TWO MEN AND A TRUCK®. Thank you for bringing this to our attention. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello, Tammy, we are sorry to hear of your frustration and can assure you the behavior you have described is not the norm here at TWO MEN AND A TRUCK®. Thank you for bringing this to our attention. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Diane
Very happy with our movers. Just 2 things - when moving couch from old residence to new residence door frame was badly scratched and a little splintered to the point it has to be repainted. Also when moving same couch to new residence the bottom lining was badly ripped going through door frame and must be repaired.
Joyce
The online estimating tool, website, and office staff were very helpful. The movers did a good job and were efficient!
Response
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<div>Joyce-- Thank you so much for the awesome review!! We are so happy to hear that both the office staff and the movers made your booking and moving process as stress-free as possible! If you have any moving or packing needs in the future, feel free to give us a call! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Joyce-- Thank you so much for the awesome review!! We are so happy to hear that both the office staff and the movers made your booking and moving process as stress-free as possible! If you have any moving or packing needs in the future, feel free to give us a call! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ford
I couldn’t have possibly had a better experience. The guys were on time, incredibly professional, and got the job done significantly faster. This included carrying a large washing machine and dryer up a flight of stairs, a feat they accomplished with nary a scratch on the walls or equipment.
I chose Two Men and a Truck because they had competitive rates, and I would now recommend them to anyone.
I chose Two Men and a Truck because they had competitive rates, and I would now recommend them to anyone.
Response
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<div>Ford-- Thank you so much for the 5-Star review! We're pleased to know that our movers had AWESOME ATTITUDES on move day. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your move. We're glad to hear that all of the movers training paid off and that there was no damage to your walls or to your washer and dryer. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive – thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ford-- Thank you so much for the 5-Star review! We're pleased to know that our movers had AWESOME ATTITUDES on move day. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your move. We're glad to hear that all of the movers training paid off and that there was no damage to your walls or to your washer and dryer. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive – thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Donna
Two Men and a Truck from Huntsville, AL was AWESOME! I highly recommend! From scheduling to the movers everyone was courteous, conscientious and professional! I cannot day enough good things about Maxwell and Moe. Both of these young men were as polite, hardworking, and as conscientious as they could be! When we build our house and need their services again, I will definitely request both those me. to be the ones that come to help us move! Great experience with Two Men (Maxwell and Moe) and a Truck!
Response
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<div>Donna-- We are so happy that movers, Moe and Maxwell, as well as the office staff, were able to exceed your expectations and provide you with a positive moving experience. It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with courtesy and professionalism. We thank you for your business and for taking the time to share your experience. When you get ready to move into your new house, give us a call and we would be happy to help move you again! Have a great day, Donna!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Donna-- We are so happy that movers, Moe and Maxwell, as well as the office staff, were able to exceed your expectations and provide you with a positive moving experience. It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with courtesy and professionalism. We thank you for your business and for taking the time to share your experience. When you get ready to move into your new house, give us a call and we would be happy to help move you again! Have a great day, Donna!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Stephen
The personnel did and very good job in the packing move and placement of our goods.
Response
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<div>Stephen-- Thank you so much for taking the time to post a review! We're honored that you chose TWO MEN AND A TRUCK to be your moving company. We are so happy to hear that the movers did a good job during move day! If there is anything we can do to help you in the future as far as packing and moving goes, we are at your service! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Stephen-- Thank you so much for taking the time to post a review! We're honored that you chose TWO MEN AND A TRUCK to be your moving company. We are so happy to hear that the movers did a good job during move day! If there is anything we can do to help you in the future as far as packing and moving goes, we are at your service! Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Beverly
The move team worked to accommodate my concerns with the care taken to protect floors. They wrapped furniture to protect it. They were working constantly and as a team to get me moved in a timely fashion. I have recommended them to a family member for a move that is imminent.
Response
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<div>Beverly-- Thank you so much for the stellar review! We're happy to hear the movers were careful to protect your floors and furniture while moving. We love to hear when all of their training comes in handy! We want to thank you not only for your business but also for recommending us to your friends and family- referrals are our best compliment! Enjoy your weekend!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Beverly-- Thank you so much for the stellar review! We're happy to hear the movers were careful to protect your floors and furniture while moving. We love to hear when all of their training comes in handy! We want to thank you not only for your business but also for recommending us to your friends and family- referrals are our best compliment! Enjoy your weekend!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Matthew
Tavis and Luke could not have been more professional, courteous, and friendly. I would hire them in my own business.
Response
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<div>Matthew- Thank you so much for the 5-star review! We are so happy to hear that movers, Tavis and Luke were professional and courteous gentlemen. We are glad to hear that they proved we are the Movers Who Care! If you have any other moving needs in the future, please give us a call. Enjoy your weekend!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Matthew- Thank you so much for the 5-star review! We are so happy to hear that movers, Tavis and Luke were professional and courteous gentlemen. We are glad to hear that they proved we are the Movers Who Care! If you have any other moving needs in the future, please give us a call. Enjoy your weekend!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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