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Reviews
Debbie
Movers were on time and polite. Took care in handling possessions. Would recommend to others.
Response
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<div>Debbie, thank you so much for taking the time to write this 5-Star review! We're pleased to know that movers were top notch on move day. We're so happy you made the decision to utilize Two Men and a Truck for your move. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive - thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Debbie, thank you so much for taking the time to write this 5-Star review! We're pleased to know that movers were top notch on move day. We're so happy you made the decision to utilize Two Men and a Truck for your move. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive - thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
The two movers assigned to my move, Matthew and Riggins, were professional and had great work ethic. They were on time, walked through the home with me making appropriate assessment and explaining the process. They were respectful to me and handling my property and housewares. They worked diligently the entire time they were in the house. They took down the beds and reassembled at the new location. They only took about 20-30 minutes to eat lunch and enroute to the new location. When they arrived at the new location, they toured the house with me to make best assessment of bringing in my furniture and boxes. Matthew prepared and explained the paperwork throughout the moving process as needed. This is the 2nd time I have used Two Men and a Truck, and I would use them again.
Response
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<div>Susan, thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found Matthew and Riggins to be polite, perfect gentlemen. We're so happy you made the decision to utilize Two Men and a Truck for your recent move. We appreciate your continued trust and support and we value your business. If you move again, we are here for you a third time. Take care!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Susan, thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found Matthew and Riggins to be polite, perfect gentlemen. We're so happy you made the decision to utilize Two Men and a Truck for your recent move. We appreciate your continued trust and support and we value your business. If you move again, we are here for you a third time. Take care!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Martha
It was an unusual move because I was moving only a few yards from the home, and items were scattered all over the house. the movers took very special care with the furniture even though it was such a short distance. I really appreciated that. Thank You. M.H.
Response
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<div>Martha -- No move is too unusual! We're so glad to hear we could help you out with your recent move and that the men took the time to make sure they fulfilled your every need! Thank you for using TWO MEN AND A TRUCK! We look forward to being able to help you out with any future short or longer distance moves!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Martha -- No move is too unusual! We're so glad to hear we could help you out with your recent move and that the men took the time to make sure they fulfilled your every need! Thank you for using TWO MEN AND A TRUCK! We look forward to being able to help you out with any future short or longer distance moves!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Eric
Team was great and did a great job. My only complaint was that they estimated the cost to be half of what it turned out to be and I had a little sticker shock when I received the bill.
Response
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<div>Good morning, Eric. Thank you for your feedback regarding your recent move! We are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your bill higher than expected. Please give us a call at 256-885-2515 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Good morning, Eric. Thank you for your feedback regarding your recent move! We are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your bill higher than expected. Please give us a call at 256-885-2515 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Greg
I was very pleased with my moving team. At the time of payment I did not have a way to leave them a tip; I would very much like to do so. Will someone from your office contact me to help facilitate that?
Response
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<div>Hi Greg -- Thank you for letting us know about your great experience using TWO MEN AND A TRUCK! We are glad to hear the men did such a great job that you are reaching out to us to get them a tip. We have sent this information on to our team to get back with you on a way to leave one. If you don't hear from us soon, please feel free to give us a call to the office at 256-885-2515. Thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Greg -- Thank you for letting us know about your great experience using TWO MEN AND A TRUCK! We are glad to hear the men did such a great job that you are reaching out to us to get them a tip. We have sent this information on to our team to get back with you on a way to leave one. If you don't hear from us soon, please feel free to give us a call to the office at 256-885-2515. Thank you!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Theresa
Very good. They on time courteous and very careful with my furniture.
Response
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<div>Theresa -- Thank you for this great 5-star review! We're glad to hear the men did a great job and handle your property with care. Thank you for using TWO MEN AND A TRUCK. We look forward to any opportunity to help you move in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Theresa -- Thank you for this great 5-star review! We're glad to hear the men did a great job and handle your property with care. Thank you for using TWO MEN AND A TRUCK. We look forward to any opportunity to help you move in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patrick
The two young men that performed our move were very courteous, polite and more than accommodating.
Response
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<div>Patrick -- We're so glad to hear your move went so well! Thank you for letting us know what a great job the men did. We appreciate your feedback and your business! Thank you for using TWO MEN AND A TRUCK!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Patrick -- We're so glad to hear your move went so well! Thank you for letting us know what a great job the men did. We appreciate your feedback and your business! Thank you for using TWO MEN AND A TRUCK!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alan
Travel time was not clearly explained and was charged at the same rate as moving time. If this had been explained, I would have looked elsewhere.
Response
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<div>Alan -- We're sorry for the miscommunication in your recent move. We appreciate you letting us know about your experience. The more feedback we get from our customers, the more we can improve our services. Customer service is very important to us. We want to make sure every situation with our customers is the best experience! If you'd like to discuss this further, please, give us a call to 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Alan -- We're sorry for the miscommunication in your recent move. We appreciate you letting us know about your experience. The more feedback we get from our customers, the more we can improve our services. Customer service is very important to us. We want to make sure every situation with our customers is the best experience! If you'd like to discuss this further, please, give us a call to 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Aron
Overall, I was satisfied with the service. A few observations:
1) My rooms and items for moving should have been Pre-looked in order to ensure adequate resources. The move (packing and relocation) was estimated at 4-5 hours. When in fact it took 9-10 hours to pack items and load the Truck.
2) While my Movers were very courteous, respectful and neat -- I do not believe they were experienced Movers. Especially when unloading and moving my items to storage. While I did have several items, unloading in storage could have been done better; i. e., all boxes should have been off-loaded and stored first -- as they were "stackable"...which would have allowed more space for the larger items.
1) My rooms and items for moving should have been Pre-looked in order to ensure adequate resources. The move (packing and relocation) was estimated at 4-5 hours. When in fact it took 9-10 hours to pack items and load the Truck.
2) While my Movers were very courteous, respectful and neat -- I do not believe they were experienced Movers. Especially when unloading and moving my items to storage. While I did have several items, unloading in storage could have been done better; i. e., all boxes should have been off-loaded and stored first -- as they were "stackable"...which would have allowed more space for the larger items.
Response
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<div>Aron -- Thank you for reaching out to us and being so candid in your review. Customer experience is our top priority. Knowing where a customer feels we can improve allows us to train harder and become better at what we do and that is moving people forward. Thank you again for your review and choosing us to handle your moving needs. If you have any further feedback, please give us a call at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Aron -- Thank you for reaching out to us and being so candid in your review. Customer experience is our top priority. Knowing where a customer feels we can improve allows us to train harder and become better at what we do and that is moving people forward. Thank you again for your review and choosing us to handle your moving needs. If you have any further feedback, please give us a call at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Beverly
Kevin and Bradley were great. Great attitude, worked hard, and handled a very difficult desk we needed moved. No complaints.
Response
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<div>Beverly -- Thank you for letting us know about your experience with TWO MEN AND A TRUCK. We're so happy to hear the men had AWESOME ATTITUDES during your move. Please let us know how we can help you out on any future moves. Thank you for your 4-star review!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Beverly -- Thank you for letting us know about your experience with TWO MEN AND A TRUCK. We're so happy to hear the men had AWESOME ATTITUDES during your move. Please let us know how we can help you out on any future moves. Thank you for your 4-star review!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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