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Reviews
John
The young men who moved us were very courteous and professional!
Response
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<div>John,<br/><br/>Thank you so much for your kind review! We're so happy you were pleased with your move. Thanks for your business, and have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>John,<br/><br/>Thank you so much for your kind review! We're so happy you were pleased with your move. Thanks for your business, and have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kay
I did not have hardly any furniture and just small boxes...what should have taken 4 to 5 hrs took 8...one man talked the whole time...threw boxes with glass in them...were very slow moving...I was not happy at all.. Too much talkin and too slow...would not use again unless they sent someone who worked and not talked so much..did not keep their minds on what they were doin .They kept saying ..oh this is an easy job..then why did it take 8 hrs...
Response
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<div>Ms. Bolling,<br/><br/>Thank you so much for your candid comments. We will address these issues internally. Ultimately, we want the customer to be happy, and we take these reply cards very seriously. Thank you for your business, and we hope you're getting settled after your move.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ms. Bolling,<br/><br/>Thank you so much for your candid comments. We will address these issues internally. Ultimately, we want the customer to be happy, and we take these reply cards very seriously. Thank you for your business, and we hope you're getting settled after your move.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Debra
The moving team was awesome! Courteous, helpful, extremely careful! Great team!
Response
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<div>Debra,<br/><br/>We're so happy you enjoyed your experience! Thank you so much for the review, and don't hesitate to contact us in the future if you need us!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Debra,<br/><br/>We're so happy you enjoyed your experience! Thank you so much for the review, and don't hesitate to contact us in the future if you need us!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nicholas
The movers were awesome! They moved an entire piano with 3 men, they were super friendly and they got the job done fast. 10/10 stars, would use again.
Response
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<div>Nicholas -- Thank you so much for this awesome review! We're so glad to hear your three movers did an excellent job moving your piano and had great attitudes while doing it! Thank you for your business! We'd love to help you move again - just let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Nicholas -- Thank you so much for this awesome review! We're so glad to hear your three movers did an excellent job moving your piano and had great attitudes while doing it! Thank you for your business! We'd love to help you move again - just let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kim
The office staff prepared me completely for the move, used followup emails and a phone call to make sure we were all set. I had some questions and i sent emails and they were answered promptly. THe moving crew, 2 men, were excellent, courteous and cared! I would recommend them to many and in fact, I already have!!
Response
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<div>Kim,<br/><br/>Thank you so much for your kind review and for recommending us to others! We're so glad you felt cared for during your moving process. Your moving crew, Aaron and Darian, and your moving consultant, Sara, are all stellar employees, and we're very proud of them. It's great that you had such a positive moving experience, and if you ever need us in the future, don't hesitate to contact us!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kim,<br/><br/>Thank you so much for your kind review and for recommending us to others! We're so glad you felt cared for during your moving process. Your moving crew, Aaron and Darian, and your moving consultant, Sara, are all stellar employees, and we're very proud of them. It's great that you had such a positive moving experience, and if you ever need us in the future, don't hesitate to contact us!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carla
The 3 gentlemen were polite but my husband and I enjoyed there light hearted attitudes that made a long day of moving less daunting. They were careful handling furniture which of course at the end of the day is everything.
We would use this company again.
We would use this company again.
Response
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<div>Carla,<br/><br/>Thank you so much for the great review! We're so glad your three movers handled your furniture well, and we're so glad you had positive moving experience. Any time you need us in the future, just let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Carla,<br/><br/>Thank you so much for the great review! We're so glad your three movers handled your furniture well, and we're so glad you had positive moving experience. Any time you need us in the future, just let us know!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Rashad
Left my couch sitting outside my door, job didn’t get finished. I had to help move the couch upstairs and they left it in the hallway because it wouldn’t fit. Didn’t bring other cushions for seats I have, also didn’t put together a crib that they took apart just left in the room unassembled. Overall for the money I paid the job was uncompleteed and that is unacceptable.
Response
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<div>Mr. Johnson,<br/><br/>We are sorry to hear about your experience. Moves should never be done without customer representation, and we accept that responsibility of not communicating that well enough. We know you've spoken to our General Manager and hope everything is being taken care of. Our Tuscaloosa franchise was kind enough to help with the sofa, and we hope that experience was a good one. Again, we apologize, and we hope you're getting settled into your new home.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mr. Johnson,<br/><br/>We are sorry to hear about your experience. Moves should never be done without customer representation, and we accept that responsibility of not communicating that well enough. We know you've spoken to our General Manager and hope everything is being taken care of. Our Tuscaloosa franchise was kind enough to help with the sofa, and we hope that experience was a good one. Again, we apologize, and we hope you're getting settled into your new home.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Elena
Mo and Dre were awesome! Very respectful and hard working.
Response
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<div>Elena -- Thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found Mo and Dre to be polite, perfect gentlemen. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your recent move - we appreciate your business and your feedback. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Elena -- Thank you so much for the stellar review! We love to hear when our customers' expectations are exceeded! We're pleased to know you found Mo and Dre to be polite, perfect gentlemen. We're so happy you made the decision to utilize TWO MEN AND A TRUCK for your recent move - we appreciate your business and your feedback. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Laura
Office staff and everyone I dealt with was friendly and professional. Ran into a few snags with some power lines running across my driveway and how to deal with that but it all worked out well. The guys that did the actual moving of my belongings were great. Very efficient, polite and friendly. They had a few tight places to work around and they did a great job.
Response
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<div>Laura -- We are so happy to hear that the movers were helpful and took care of your every need and were able to figure out the power line situation! Thank you for choosing TWO MEN AND A TRUCK for your move - we appreciate your business and your feedback! We are always here if you need any help with moving in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Laura -- We are so happy to hear that the movers were helpful and took care of your every need and were able to figure out the power line situation! Thank you for choosing TWO MEN AND A TRUCK for your move - we appreciate your business and your feedback! We are always here if you need any help with moving in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jim
Movers were on time, efficient and nothing was damaged. That’s what I expected.
Response
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<div>Jim -- Thank you so much for taking the time to write a review of your moving experience with us. We are so pleased to hear you thought the movers were top notch. We appreciate your feedback and your business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jim -- Thank you so much for taking the time to write a review of your moving experience with us. We are so pleased to hear you thought the movers were top notch. We appreciate your feedback and your business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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