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Reviews
Gloria
Excellent service!! This was my 3rd time using Two Men and a Truck since August 2015. I love the energy of the mover, they work fast and careful. Very professional attitudes. Andrew and Anthony were Awesome, work together very good. Thanks
Response
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<div>Gloria-- Thank you for choosing TWO MEN AND A TRUCK! We're so pleased to know that our movers, Andrew and Anthony, worked together quickly and conducted themselves in a professional manner. We appreciate your continued trust and support and we value your business. If you move again, we are here for you a fourth time. Take care!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gloria-- Thank you for choosing TWO MEN AND A TRUCK! We're so pleased to know that our movers, Andrew and Anthony, worked together quickly and conducted themselves in a professional manner. We appreciate your continued trust and support and we value your business. If you move again, we are here for you a fourth time. Take care!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mike
Rudy and Matthew were hard working and customer focused. Rudy was a repeat mover and is just great. Good job by all.
Response
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<div>Mike-- Thank you for trusting TWO MEN AND A TRUCK for another move! We are so pleased to know that you thought Rudy and Matthew did a great job. It is great to know that you were so satisfied with your previous experience with Rudy that you were willing to use us again! Thank you for your 5-star review. We look forward to moving you again in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mike-- Thank you for trusting TWO MEN AND A TRUCK for another move! We are so pleased to know that you thought Rudy and Matthew did a great job. It is great to know that you were so satisfied with your previous experience with Rudy that you were willing to use us again! Thank you for your 5-star review. We look forward to moving you again in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Katie
Move was smooth. From quotation process all the way to move day. Thank you!
Response
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<div>Katie-- We are so happy that your move went smoothly! It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with care and respect. We thank you for your business and for taking the time to share your experience. If you need help with moving in the future we'd be happy to help!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Katie-- We are so happy that your move went smoothly! It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with care and respect. We thank you for your business and for taking the time to share your experience. If you need help with moving in the future we'd be happy to help!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robbie
My insurance adjuster referred me to your business. My home was damaged during a storm to the point that we had to move to a rental home. The movers who moved us out of our home were terrible. My adjuster recommended you for the move back. We are very pleased with your service.
Response
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<div>Robbie -- We're so happy to hear your recent experience using TWO MEN AND A TRUCK was a positive one! We're so sorry you're having to deal with your home being damaged in a storm. We realize moving, in general, can be stressful, but add on extra things like damage from a storm can exacerbate the situation. It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with care and respect. We're glad to know that was the case for your move. We hope you're getting adjusted in your rental home. We would love to help you again when you find a more permanent location.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Robbie -- We're so happy to hear your recent experience using TWO MEN AND A TRUCK was a positive one! We're so sorry you're having to deal with your home being damaged in a storm. We realize moving, in general, can be stressful, but add on extra things like damage from a storm can exacerbate the situation. It's always our goal to make the moving process as seamless and stress-free for our customers as possible and to treat every customer with care and respect. We're glad to know that was the case for your move. We hope you're getting adjusted in your rental home. We would love to help you again when you find a more permanent location.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mary
My movers were quick and careful. Even though it was so, so hot they kept at it and finished ahead of schedule.
Response
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<div>Mary -- Thank you for your review and your business! We are always happy to help relieve the move-day stress. We are glad to hear the movers were quick and efficient on your move. Also, great to know the intense heat didn't slow them down and actually helped save you on time. Thank you for choosing TWO MEN AND A TRUCK. We are always here if you need any help with moving in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mary -- Thank you for your review and your business! We are always happy to help relieve the move-day stress. We are glad to hear the movers were quick and efficient on your move. Also, great to know the intense heat didn't slow them down and actually helped save you on time. Thank you for choosing TWO MEN AND A TRUCK. We are always here if you need any help with moving in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Chris
The move was good. The only issue i have is the movers did not put my refrigerator door back on properly and it rubs we opening and closing it.
Response
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<div>Chris -- Thank you for the review of your recent move with TWO MEN AND A TRUCK. We're happy to hear your overall experience was a positive one! We're sorry about your refrigerator door not being installed properly. We will use this information to better train our movers to put pieces back together correctly. If you'd like to discuss the issue further, our office staff would be more than happy to talk with you. Our office number is 256-885-2515. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Chris -- Thank you for the review of your recent move with TWO MEN AND A TRUCK. We're happy to hear your overall experience was a positive one! We're sorry about your refrigerator door not being installed properly. We will use this information to better train our movers to put pieces back together correctly. If you'd like to discuss the issue further, our office staff would be more than happy to talk with you. Our office number is 256-885-2515. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathy
Very frustrating experience. The young men didn't seem to know what they were doing. Had to help them figure out to put a daybed together and give them a phillips head screwdriver to use because they said they didn't have one. Will not be using your services in the future.
Response
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<div>Hello Kathy--Thank you for bringing this to our attention. We’re sorry to hear about your frustration and that we did not meet your expectations for this move. Our goal is to always make each customer's move seamless and stress-free. We will use your feedback to better train our movers to be as prepared as possible in the future. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Kathy--Thank you for bringing this to our attention. We’re sorry to hear about your frustration and that we did not meet your expectations for this move. Our goal is to always make each customer's move seamless and stress-free. We will use your feedback to better train our movers to be as prepared as possible in the future. If you would like to discuss this further, please call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Greg
Outstanding crew and service provided. Only one damaged item and the company was quick to step up and resolve the issue.
Joan
First day - two trucks, 5 men - excellent service - no complaints
Second day had to be rescheduled due to weather, second day of move sent one truck, two men - should have sent another mid size truck, could not get everything. Had to come back third day. Men did excellent job though. Next day which should have already been taken care of sent truck with one experienced worker and one man who barely worked. Not a good experience. Some damage. This was not a good representation of the company. The experience worker did a great job - he was with us earlier in the week. The other man should never have been sent - another experienced worker should have been sent. It took three times as long and unnecessary cost was incurred as a result.
Second day had to be rescheduled due to weather, second day of move sent one truck, two men - should have sent another mid size truck, could not get everything. Had to come back third day. Men did excellent job though. Next day which should have already been taken care of sent truck with one experienced worker and one man who barely worked. Not a good experience. Some damage. This was not a good representation of the company. The experience worker did a great job - he was with us earlier in the week. The other man should never have been sent - another experienced worker should have been sent. It took three times as long and unnecessary cost was incurred as a result.
Guy
Guys were excellent and we couldn't have been happier. Only issue is the excess travel charges. The truck location is not conducive to our area and we ended up paying more money for the truck to come and go then the service! This is a serious issue and will be considered deeply before ever using again!
Response
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<div>Guy -- Thank you for your review! We're very happy to hear you thought our team was excellent and the move went well! We sincerely apologize for any area that you felt wasn't fully explained. Our team does our very best to walk through the estimate in detail before ever booking with a customer. It's a standard practice that we charge a travel fee to and from our office to the move location. Should you have any questions or other concerns, we'd be more than happy to discuss that with you. Please, call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Guy -- Thank you for your review! We're very happy to hear you thought our team was excellent and the move went well! We sincerely apologize for any area that you felt wasn't fully explained. Our team does our very best to walk through the estimate in detail before ever booking with a customer. It's a standard practice that we charge a travel fee to and from our office to the move location. Should you have any questions or other concerns, we'd be more than happy to discuss that with you. Please, call our office at 256-885-2515.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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