Reviews
Eric
I was moving my things from storage to the basement of a home, which meant that items neither had to be packed nor placed in various rooms throughout the home. When the movers arrived, the commented that my things were exceptionally organized, stating that they rarely see someone with things in such good order. They also commented that they expected the move to take around 6-7 hours. From there, things went downhill. While the foreman of the team, Mason, worked extremely hard and had an outstanding attitude, the move never seemed to find a rhythm. In the end, they failed to complete the move before 'timing out' at 9pm, which meant that I had to pay for another month of storage and will have to pay for the drive time to/from for another moving company... not to mention more moving hours!
Response
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<div>Eric, we regret that you are dissatisfied with your recent experience with us. Although you are correct that well-organized items moving from storage units into a basement will typically take less time than a typical move, there were several factors regarding your particular move that did account for some of the time, namely the steep access at your unload and the 4 gun safes that required extra attention to be moved safely. After speaking with the crew, they recalled that you asked if the two crews could split up so one could go back to get more items from the storage facility with your father while one crew stayed with you at the home to continue unloading their truck. It was our understanding that the storage crew had a conversation with your father regarding the items remaining in the storage facility and that he had spoken with you about moving those items on your own at a later time. Based on your comments, we are assuming that is not the case. We will have a manager reach out to you to hopefully get more information regarding your concerns and to see what our options are to help get your move completed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Eric, we regret that you are dissatisfied with your recent experience with us. Although you are correct that well-organized items moving from storage units into a basement will typically take less time than a typical move, there were several factors regarding your particular move that did account for some of the time, namely the steep access at your unload and the 4 gun safes that required extra attention to be moved safely. After speaking with the crew, they recalled that you asked if the two crews could split up so one could go back to get more items from the storage facility with your father while one crew stayed with you at the home to continue unloading their truck. It was our understanding that the storage crew had a conversation with your father regarding the items remaining in the storage facility and that he had spoken with you about moving those items on your own at a later time. Based on your comments, we are assuming that is not the case. We will have a manager reach out to you to hopefully get more information regarding your concerns and to see what our options are to help get your move completed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kendrell
Movers were professional and kept me informed regarding their progress as well as the process in general. Office staff did not mind answering questions before the move. Very happy with the service.
Tina
Reed, Daniel and Andrew were courteous and very hard workers! They never slowed down. They never stopped! Thank you for a great experience!!
Sarah
The guys were fantastic!! Thanks for all of your help.
Ben
Worked hard and fast
Thay did break a nice chest.
The marble top was cracked and the two inch back legs were knocked off
Thay did break a nice chest.
The marble top was cracked and the two inch back legs were knocked off
Mary
The moving team arrived exactly on time and were interested in my needs. They were courteous and efficient in moving the items as I
wanted. This was a preliminary move and I will need moving service again soon. I would like to have the same team the next time.
Mary L. Pelham, AL
wanted. This was a preliminary move and I will need moving service again soon. I would like to have the same team the next time.
Mary L. Pelham, AL
Cassandra
Our movers were amazing!!!! So polite and extremely hard working!!! I would recommend these men to anyone!
Mark
From set up to the move everyone was friendly and professional. The movers worked fast yet took their time to care for the furniture. I will hire them again for my next move.
Jimmy
My wife and i are happy with two men and truck,and would use them again!
Diona
The young men who came were very respectful and courteous! I was so impressed with their helpful attitude!
