Reviews
Ashley
Great experience! I will definitely recommend to friends!
Stephanie
From the first phone call until the last item moved your entire team did an excellent job! Kimberly was wonderful to work with getting the move scheduled and explaining the amount of work involved with the move. She did exactly what she said she would do (which is so rare these days) and called back with answers to my questions and to confirm the details and date of move.
The 3 men (Rashad, Johnson and Kevin) that were assigned to move us where friendly and efficient. They took care of our things and honored our requests.
I own a service based business and know how hard it is to find quality employees and meet customer expectations. You should be proud of this group! Thank you for a job well done. We'll recommend you to others and call you for future moves.
The 3 men (Rashad, Johnson and Kevin) that were assigned to move us where friendly and efficient. They took care of our things and honored our requests.
I own a service based business and know how hard it is to find quality employees and meet customer expectations. You should be proud of this group! Thank you for a job well done. We'll recommend you to others and call you for future moves.
Anazia
The crew were on time. However, the team was inexperienced. We assisted the crew with the move. For 25 boxes, sofa, loveseat, recliner, small tv stand, and dresser with mirror; it took them 5 hours to move. Everything were ready to go and all prepared to move; no packing was required. The team took a while to disassemble a 2 part recliner... Totally unacceptable for the time spent on moving.
Response
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<div>Anazia, thank you for taking the time to express your concerns with your recent move. We take customer concerns very seriously. At the end of your move, Nick, one of our managers in the office spoke with the crew before payment was collected and determined that we would address the concerns you had regarding the time the move took, by taking time off of your final bill. We want to exceed all customers expectations and for them to have a good move experience with us. We had hope to do so by addressing your concerns with the discounted amount you were charged. We would like the opportunity to speak with you about your concerns regarding your move experience, so please call us at your convenience at 205-970-2272 to discuss further as we strive for 5 star service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Anazia, thank you for taking the time to express your concerns with your recent move. We take customer concerns very seriously. At the end of your move, Nick, one of our managers in the office spoke with the crew before payment was collected and determined that we would address the concerns you had regarding the time the move took, by taking time off of your final bill. We want to exceed all customers expectations and for them to have a good move experience with us. We had hope to do so by addressing your concerns with the discounted amount you were charged. We would like the opportunity to speak with you about your concerns regarding your move experience, so please call us at your convenience at 205-970-2272 to discuss further as we strive for 5 star service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lance
The guys worked efficiently and were outstanding. They ran to the furniture after they loaded the truck, carried furniture very carefully, and worked really well as a team. We called the day before and were able to get your assistance at 8:00am the next day. Very impressed with everything about our experience with Two Men and a Truck!
Terese
Although the two movers moved quickly and we're very nice they did not get all of our items in the truck which left us to have to move quite a bit ourselves. The truck space was not utilized well, a plant that we asked not to be moved (due to baby birds) was put in the truck and brought to our new home. A few items were damaged a little. I appreciate how fast they moved but at the same time maybe it was too fast due to the items that were not properly cared for and possibly more thought put into how the truck was packed.
Ronnie
It’s always an amazing experience with TWO MEN AND A TRUCK! The staff staff is awesome! Definitely will use in the future and recommend!!
Amber
We had Edgar, AJ, Alex and Jeff. They were all great. Very nice and very quick. They had to climb our hill at our new home because the truck would not clear the driveway. They never complained and were great to get it done. Second time to use Two Men and A Truck and will definitely recommend them to anyone. My washer was damaged in the move but they were quick to have a repair man come out and check it. Over all I am very staisified.
Barry
Very unprofessional and I thought that this was their first move. Was not careful with furniture and damaged some items but was reimbursed for the damage. They had a great attitude and were very pleasant.
Jane
Another great moving experience with TWO MEN AND A TRUCK. The office staff (Katie and someone else) was wonderful and extremely helpful and accommodating, even when I had to change my move date at the very last minute. Steven and Alex were fantastic movers and did a great job getting everything in my new place.
David
Although my good experiences started on the phone with the office staff (I believe Allison set me up), I must say that Jay and Jonathan were amazing. They worked very well together as a team and were somehow able to maintain compelling conversation with their talkative movee while hauling dressers and credenzas at a full clip. They took great care of my belongings but did not waste any time getting me on the truck and across town. All in all, two men I'd be happy to spend time with even without the truck. Thank you guys for what somehow turned out to be a great morning—next time, gatorades and movie suggestions are on me!
