Reviews
Jimmy
We have used Two Men & A Truck for both personal and business moves so it was an easy choice for our move this past weekend. From the initial phone call to the paying of the invoice at the end of the move, it was a seamless experience. Suzanne's cheerful voice and her desire to fully inform you of costs, scope included and scheduling were really appreciated as was her "day before the move" reminder call. Quincy and Ian were the best move team members that we have ever had. They were prompt, professional and very polite. They are an asset to your company. We will definitely use Two Men & A Truck again for any of our future moving needs.
Gayle
This is my 4th time using your company. As always they are prompt, friendly and gets the job done in a timely manner. Very profession.
Ryan
Everything was great. I would recommend that you ask customers if they have pets or not, and try and avoid sending movers that have allergies to said pets. We have two cats and one of the movers is highly allergic. He worked through it, but was miserable by the end.
Jana
The movers were Jeremy and Matt and they were VERY slow. We used Two Men before when we moved from a split level large home to a ground level apartment and it was done in 4 hours from start to finish. It took Jeremy and Matt double that amount to move us from the 1,000 sq ft ground level apartment to a 1500 sq ft one level garden home. It seemed like they were going slow on purpose so that they would not have to do another job after ours. My husband explained to them on several of the larger items how the previous crew moved it in and they were determined to try it another way so they would not have to walk as far to the truck. I realize that they were the professionals but it got to be ridiculous after awhile. They did take very good care of our items and that was much appreciated!
Response
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<div>Jana,<br/><br/>Our goal of exceeding customer expectations is incredibly important, so we take it to heart when we hear that we have fallen short. We regret that you were not fully satisfied with your recent experience with us. One of our managers will be attempting to contact you at some point in the next day or so in order to further discuss your recent move. We hope to get clarification on what exactly went wrong and, more importantly, what we may be able to do to make it right.<br/><br/>Jessica Hannah<br/>Manager<br/>TWO MEN AND A TRUCK® Birmingham<br/>4851 Cahaba River Rd., Suite 137, Birmingham, AL 35243<br/>phone: 205.970.2272<br/>www.twomenbirmingham.com<http://www.twomenbirmingham.com></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jana,<br/><br/>Our goal of exceeding customer expectations is incredibly important, so we take it to heart when we hear that we have fallen short. We regret that you were not fully satisfied with your recent experience with us. One of our managers will be attempting to contact you at some point in the next day or so in order to further discuss your recent move. We hope to get clarification on what exactly went wrong and, more importantly, what we may be able to do to make it right.<br/><br/>Jessica Hannah<br/>Manager<br/>TWO MEN AND A TRUCK® Birmingham<br/>4851 Cahaba River Rd., Suite 137, Birmingham, AL 35243<br/>phone: 205.970.2272<br/>www.twomenbirmingham.com<http://www.twomenbirmingham.com></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sherry
Previously, I had used another company because of a Groupon promotion. While their hourly rate was less, there were unexpected "extras" added in and the quality of the movers and office staff were lacking. After using Two Men and a Truck, they will always be our "go to" moving company. The office staff was thorough but absolutely delightful, and Ian and Reggie were fantastic! Our move required going up and down steps, and they never wavered in stamina or spirit. Thank you, Two Men and a Truck, for a job well done!
Val
The two young men who moved us were very polite, hardworking and professional. They were extra milers for sure! I would use them again and would highly recommend them to anyone. I was amazed at their strength and stamina and non-stop work ethic.
Shawn
I moved household items from Hoover to a storage unit in Irondale on two separate occasions in preparation to sell the house in Hoover. Sean & Jacob took care of the move the first time, and were so good I asked for them specifically the second time. Scheduling was excellent - I was given a specific time they would show up, and they did. Most impressive was when they moved a grandfather clock for me - they treated it as if it was made of eggshells, wrapping/padding everything carefully. Some items were destined for my house in Irondale, which has a very steep and long driveway, and Sean backed up the driveway. I would highly recommend Two Men and a Truck to anyone who has to move.
John
The short and sweet is if you had a One to Five (poor to outstanding) rating system here I’d give you a TEN. The team much more than exceeded my expectations. Rest assured I’ll let “the world” know how pleased I am. VERY glad I used you folks.
Erin
Suzanne was extremely helpful in answering all of my questions and booking my move. My two movers, Quincy and Reed, arrived on time and immediately got to work. Not only were they very polite and respectful, they were also the FASTEST movers I've ever had! They were so quick, but also careful with my belongings. I found no damage to my furniture upon arrival. They were just as fast when it came to unloading my stuff the next day at my destination. Since my arrival to my new apartment, I have witnessed other tenants' movers coming and going - I can easily say Quincy and Reed could run circles around all the other movers I've seen. I was very pleased with my move.
Katherine
Overall the experience with good. Movers were courteous and very helpful and took great care of our belongings. One of the movers was injured so it really was more like having two movers when we paid for three. I have already given this feedback to the office staff as it took double the time I was quoted. But I was very happy with the movers other than it taking very long and being very expensive.
