Reviews
April
The movers seemed to move at one pace- slow. Others who were helping us move who had used Two Men and A Truck even commented on how slow they moved. This was our first time using a moving company so we really didn't know what to expect. I would use Two Men and A Truck again but I would ask for more experienced movers and I would have them come the day before we are supposed to move in case the movers move at the same pace.
Response
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<div>We continue our training and education with feedback from our customers. We are always focused on providing our customers with the absolute best experience possible and we are so happy that we were able to do that for you! We appreciate you taking the time to let us know how to better ourselves in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We continue our training and education with feedback from our customers. We are always focused on providing our customers with the absolute best experience possible and we are so happy that we were able to do that for you! We appreciate you taking the time to let us know how to better ourselves in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Charles
The movers arrived early. I had informed the office that I had some things that still needed to be packed and was told they would bring boxes. They did not and they did not move the items that needed to be packed. They did move the furniture and some miscellaneous items, but left me with many items to move. I had boxes to pack, but they arrived at least an hour early. They were quite friendly and courteous and I would gladly hire them again.
Response
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<div>Charles, we would like to apologize as this is not a good reflection of our standard here at TWO MEN AND A TRUCK®. It is feedback such as yours that helps us better train our teams. Please reach out to us at 334.277.1700 if you would like to discuss your move further.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Charles, we would like to apologize as this is not a good reflection of our standard here at TWO MEN AND A TRUCK®. It is feedback such as yours that helps us better train our teams. Please reach out to us at 334.277.1700 if you would like to discuss your move further.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dixie
This was the easiest, most stress free move I have ever made. Feeling overwhelmed with the daunting task of moving my deceased sister's furniture and personal belongings, I decided to call Two Men and a Truck. Awesome response, friendly staff from start to finish. The movers arrived on time. The truck was packed well and unpacked at the storage facility 50 miles away. All done in 5 1/2 hours! I could not have asked for a better experience.
Thank you Two Men and a Truck!!! You are AWESOME!!!
Dixie
Thank you Two Men and a Truck!!! You are AWESOME!!!
Dixie
Response
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<div>We are so glad you had such a pleasant experience. As we all know moving can be very stressful. <br/>Our goal is to alleviate as much of that stress as possible. Please do not hesitate to contact us if we can be of further assistance. Thank you for taking time to provide us feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are so glad you had such a pleasant experience. As we all know moving can be very stressful. <br/>Our goal is to alleviate as much of that stress as possible. Please do not hesitate to contact us if we can be of further assistance. Thank you for taking time to provide us feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tisha
The movers were prompt, kind and very courteous. When they arrived we had made a few changes regarding the packing and they accommodated us without hesitation. Our items were packed within 2 1/2 hours which was really quick for a 3 bedroom home with over 23 years of item accumulated. The unloading was even quicker. Your team was so extremely nice and friend and took excellent care of our things. For that we are very grateful. We may need assists in the future loading a pod at the storage and hope that we can obtain your service at the time. Again thank you for all your assistance with our short notice move.
Response
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<div>Moving can be tough, we appreciate you allowing us to work with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Moving can be tough, we appreciate you allowing us to work with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Steve
Crew of three was very respectful and caring. However we felt they were a little slow. One appeared to do less than the other two. Felt that the move could have taken less time in lieu of the fact that we were very well prepared
Response
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<div>We apologize for not exceeding your expectations for the move. Training has been updated and we thank you for the feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize for not exceeding your expectations for the move. Training has been updated and we thank you for the feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Chris
Two Men andamp; Truck were very helpful with our move, and the staff were careful with our furniture. The back office staff were polite and well informed, and helped at every step.
Response
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<div>We appreciate your trust in our company!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We appreciate your trust in our company!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
Was extremely impressed with our movers. They were on time, professional, courteous, took great care in moving my belongings but they were also pleasant and friendly. It was great to have them talk and laugh during a stressful situation. So grateful and so impressed!! Thanks for a great move!!
Response
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<div>Our goal is to alleviate as much of that stress as possible. Please do not hesitate to contact us if we can be of further assistance. Thank you for taking time to provide us feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Our goal is to alleviate as much of that stress as possible. Please do not hesitate to contact us if we can be of further assistance. Thank you for taking time to provide us feedback.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tiffany
I was very pleased with the efficiency of the office staff and the processes followed to make sure I received my quote in a timely manner and that I was aware of when the moving truck would arrive at my apartment. The check in to make sure I didn't have any questions was a nice added touch. The movers were friendly and worked quickly to ensure they did not over charge me for the time...they finished an hour ahead of schedule which was pleasing to me. I would definitely recommend Two Men and a Truck! Thank you!
Response
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<div>It was a pleasure working with you Tiffany, thank you for your review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>It was a pleasure working with you Tiffany, thank you for your review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Betty
The four men were exceptional and they came in and started the job and never slowed down. We were very impressed with them and the service they did. Thanks to these men.
Response
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<div>Wonderful, we value your feedback! Thank you for allowing us to exceed our customers expectations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Wonderful, we value your feedback! Thank you for allowing us to exceed our customers expectations!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gloria
The three men, Terrence, Kofi, and Jackson were extremely efficient, polite, and pleasant to work with. They were prompt, neat in appearance, very personable and hard working. They took good care of our items. The price was less than had been projected since our weight was not as much, so that was good news! I would recommend this crew to anyone! Gloria
Response
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<div>We are so glad you had such a pleasant experience. As we all know moving can be very stressful. Thank you for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are so glad you had such a pleasant experience. As we all know moving can be very stressful. Thank you for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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