Reseñas

11/14/2019

Zach

out of 5 stars
The team made it a point to be extremely careful with everything they did. The wall never got touched with furniture and they made sure that they had blankets covering the floors to protect the finish. They worked very swiftly and were very confident with everything, which is a must for me if I am having you dealing with my belongings. Will definitely recommend!
Response
We appreciate the 5 star review and the opportunity to serve you. Our team is proud to support moves throughout our local community and deliver the level of care our customers expect from TWO MEN AND A TRUCK®.
11/12/2019

Keely

out of 5 stars
From the initial estimate with the office team to moving day, our experience with Two men and a Truck was smooth & professional. This was the easiest move I’ve ever done!
Response
We appreciate the 5 star review and the opportunity to serve you. Our team is proud to support moves throughout our local community and deliver the level of care our customers expect from TWO MEN AND A TRUCK®.
11/11/2019

Daniel

out of 5 stars
Almost everything went smoothly with my move. The team that set up my move did great, handled all my questions, responded to me promptly with good detail. They were friendly and courteous and knowledgeable.
The moving crew was also great. They explained everything to me. They called on their way. They worked efficiently and safely. They communicated with me and did everything I asked them to do.
However, on the day of my scheduled move, I was given an arrival time of 1-5PM. However, that evening, no one ever showed up to move me. I received a call about 9PM that night from a manager explaining that a miscommunication caused the moving crew originally assigned to move me not to show up. Not late, but literally they did not show up AT ALL. Though they were able to schedule me for the next day with a new moving crew, I had to call out of work after missing a full day and getting nothing done. Now I am out of work for extra time unscheduled. I certainly understand that miscommunications can happen but if I were in a situation where I needed to be out of my home on the day of my move, I would have been in a very bad situation because of the miscommunication. Hopefully this was a fluke accident, but if not, I hope you will take this feedback and use it to improve so this does not happen again. Losing an entire day for a Client is not good business, I am sure you would agree.
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
10/22/2019

Lori

out of 5 stars
The move team was friendly and did a good job moving items in and out of my house, however, I was not satisfied with the following:
the truck was delayed by 4-5 hours getting to my house due to poor GPS directions
the team was late showing up the next morning to finish the move
the truck hit and damaged a portion of my fence. I have not had a follow up call yet on this.
Response
Hi Lori, we’re sorry your experience fell short. Our team takes pride in their work, and we’d welcome the chance to follow up and address your concerns directly.
10/22/2019

Mary Jo

out of 5 stars
My tv screen is busted and the movers didn’t tell me. My washer was dropped and put a dent in the wall. It now leaks. My dining room table legs are scratched. I had to replace the washer and tv. I would not recommend or use Two Men and a Truck again.
Response
Hi Mary Jo, we’re sorry to hear about your experience. This is not the standard we expect from our team, and we appreciate you bringing this to our attention.
10/11/2019

Amy

out of 5 stars
Moving was quick and steady. Guys came in, loaded the truck and drove to our new home and unloaded just as quickly.
They placed our furniture where we asked, even if it was the second time (we changed our mind a bit.).
Only had one misplaced piece... nothing was broken or damaged in the move.

Thanks Three Men and a Truck (in our case)!
Response
Thank you for choosing TWO MEN AND A TRUCK® and for sharing your 5 star experience. Our local Movers Who Care work hard to deliver reliable, professional moving services, and we are grateful for your trust.
10/07/2019

George

out of 5 stars
2chairs left behind near 2nd fl. elev., large carton of items left behind near elevator. ,dress shirts balled and crammed down from top of wardrobe box A few small items broken. All boxes not unpacked yet; findings are doubtful
Response
Hi George, we’re sorry to hear about your experience. Our team aims to deliver dependable, respectful service, and it’s clear we missed the mark.
10/04/2019

Celine

out of 5 stars
I was happy but found damage to my sleigh bed head board. Have not heard from my daughter yet if she has found anything. celine
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
10/01/2019

Sylvia

out of 5 stars
The movers were pleasant. The job was too much for two people. During loading, a lot of banging on doorways. Unloading was not pleasant and furniture was banged against walls and corners causing paint damage. Other damage: two dining chairs, wall hanging, coat rack, corner of dresser broken and a brace used to attach mirror to dresser was completely torn off!!!
Response
Hi Sylvia, we’re sorry to hear about your experience. This is not the standard we expect from our team, and we appreciate you bringing this to our attention.
09/27/2019

Mike

out of 5 stars
They broke some of my furniture. They Placed boxes randomly in middle of rooms, we couldn’t even get in the rooms.
Response
Hi Mike, we’re sorry to hear about your experience. Our team aims to deliver dependable, respectful service, and it’s clear we missed the mark.