The Grandma Rule®

En TWO MEN AND A TRUCK, nos regimos por una serie de valores fundamentales que se crearon para guiarnos cada día mientras trabajamos para superar las expectativas de nuestros clientes.

No se trata de simples eslóganes que pegamos en nuestras paredes, sino que son una forma de vida y algo que cada miembro de nuestra marca se esfuerza por vivir cada día. En esta lista de valores fundamentales destaca uno en particular sobre el resto: THE GRANDMA RULE®.

THE GRANDMA RULE encarna lo que somos como empresa y se inspiró en los primeros días de TWO MEN AND A TRUCK® y en las personas que ayudaron a crearla. En todas las franquicias de TWO MEN AND A TRUCK de todo el mundo, encontrarás menciones a este valor fundamental y verás a nuestros equipos de primera mano cumpliéndolo lo mejor posible.

¿Qué es THE GRANDMA RULE®?

El mensaje de THE GRANDMA RULE es sencillo: Tratar a todo el mundo como te gustaría que trataran a tu propia abuela.

Esto se aplica a todo, desde la forma en que nuestros equipos interactúan con los clientes y los tratan, hasta el trabajo con los compañeros de trabajo, los miembros de la comunidad, etc. Tratar a todas las personas con las que interactuamos del mismo modo que queremos que se trate a nuestras propias abuelas garantiza que damos a los demás la atención, la compasión y el respeto que merecen.

Living our core values

“When moving our senior customers, it’s a team effort from start to finish to ensure they feel cared for and comfortable with the entire moving process.”

“Care, compassion, and understanding are all critical when living out THE GRANDMA RULE®. We make it our number one priority on senior moves to create a positive moving experience.”

“THE GRANDMA RULE® motto goes well beyond the world of moving. We do our best to give back to seniors in our communities any way we can.”

Image of the Grandma Eberly - the inspiration behind the grandma rule
THE GRANDMA RULE® History

To understand the history of THE GRANDMA RULE, you need to go back to the very beginning of TWO MEN AND A TRUCK.

When Founder Mary Ellen Sheet’s two sons – Brig and Jon– began moving people in the Lansing, Mich., area in the mid-1980s as a way to make a little extra spending money, they began to make a name for themselves with their services.

As both sons went off to college, Mary Ellen kept receiving calls about the business and decided to keep it going by hiring a few local movers. Doing this while also juggling a full-time job proved difficult, but luckily her mother was there to help with her new business. “Grandma Eb” offered up her backyard as a place to park the trucks and allowed her small barn to be used as an “office” of sorts, providing a home base for the growing operation.

Her support and dedication to the brand in these early days was instrumental in getting TWO MEN AND A TRUCK up and running, and she even took it upon herself to help with small tasks involved with the business. She cared for each and every member of the team and even coined the nickname the “yard boss”. Her care and compassion not only for the moving team but for the company’s customers is a great reminder that strong customer service and how we treat people goes a long way. This is how THE GRANDMA RULE came to be.

a mover shaking hands with a senior customer
THE GRANDMA RULE® in our day-to-day operations

“THE GRANDMA RULE, to me, exemplifies everything we want and expect out of our employees and ourselves,” said Brian Stern, a TWO MEN AND A TRUCK® multi-unit franchisee with locations in New Jersey and Maine. “The idea is to treat each and every one of our customers as if they were our grandmothers. If we do that, every customer will be treated with respect, patience, and empathy during difficult moving situations.”

This is a message you can find being relayed by all TWO MEN AND A TRUCK franchisees to their team members. Living by this idea is an expectation, and it’s something all of our movers, drivers, customer service representatives, managers, team leads, and franchisees take tremendous pride in.

It also plays a huge role in our mindset when helping seniors with their moving needs, which is a service we help with often. Oftentimes, senior moving can be an emotional process as it usually includes downsizing and leaving behind a place they’ve called home for many years.

Understanding this and learning how to work with them through this difficult time is critical in ensuring they have a positive move experience. Following THE GRANDMA RULE, along with completing specialized training, allows our teams to handle senior moves with care and ease.

“Oftentimes, a senior move involves downsizing from a long-term home, and it can be a complicated and emotional experience,” said Alexa Lanier, a multi-unit marketing director for the TWO MEN AND A TRUCK® Fort Lauderdale and Boca Raton locations. “Our customer service representatives and in-home consultants work with the customers to account for the destination of all items, which can involve multiple stops or storage. Our movers then take the time to make sure every item gets to where it needs to go.”

movers standing in front of a truck with a customer

What our customers are saying!

“The friendliness of both the office and moving staff was incredibly welcome! I hired them to move my grandma, and anyone who treats her well deserves my highest recommendation.”

  • Danielle, Oklahoma City, OK

“The movers went above and beyond for my grandma, and I will be eternally grateful to them for being so kind and courteous. They even set up her bed. From the bottom of my heart thank you so much.”

  • Tiffany, Toledo, OH

“I appreciated the patience they had with my grandma, and the respect they had when handling all of her things. They really made the moving experience way easier on me and my family.”

  • Tealy, Grand Rapids South, MI

“The entire experience was awesome! The guys were professional and so friendly. They made moving my mom into her new assisted living apartment so much easier. They made her laugh and smile. I cannot say enough wonderful things about our service. Thank you!!!”

  • Linda, Des Moines, IA

“I was very happy with Sam and his team that moved my mom. She has issues with memory, and I so appreciated them being kind and patient with her. They were great in putting items in certain places and efficient in reassembling my mom’s bed. I would recommend your company.”

  • David, Moorestown, NJ

“The guys that moved my mom were very respectful and kind. They were careful with her items and took steps to make sure they delivered the everything as is. They asked questions when needed to ensure correct wishes. They were also tasked to move some heavy items that were not going on the truck, which really helped our family. You guys were THE BEST!”

  • Jacque, Rochester, MN