Reseñas

06/18/2018

Brandy

out of 5 stars
Very unhappy with the service! We were told the movers would wrap doorways, corners, be careful. None of that happened in old house or new. We were occupied so we did not think of it at the time but after the third hit to our old house and new we did beg them to be more careful. I have over a dozen pictures of damage done to bith entry doors, hallways, paint AND our brand new wood floors. The wrapping of our mattresses came off and our mattress and sectional are FILTHY. We were also told a rep would contact us about the damage report and things would ve fixed but that never happened either! We were promised platinum service and care but other than the movers being kind enough, the moving process was completely subpar. I would appreciate the paint and damage being repaired as promised!
Response
We are so sorry that we did not exceed your expectations and that there was damage associated with your move. I assure you that is never our intention during any move and I am sorry that happened here. Our claims manager will be in touch with you to work toward a resolution with you shortly. They will also discuss your overall experience to mitigate these concerns on future moves and so we can adequately coach our staff.
06/11/2018

Ginger

out of 5 stars
While I indicated that I would recommend Two Men and a Truck, I would do that with reservation. The movers have a tough job and I know that it is a difficult task to move furniture and heavy boxes. The movers worked at a steady pace and completed the job in a timely manner. However, I am finding more and more damage to my belongings. I moved last Monday and found one damaged piece prior the the movers' departure for which a damage claim was made. That has already been resolved. Since then, several other damages have been found. I called last Friday to report those and left a message but at this point, no one has returned my call. I will be calling them again as soon as I complete this survey.
06/10/2018

Rickey

out of 5 stars
The 3 men worked their tails off and did a fantastic job
Response
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<div>Thank you fro your feedback Rickey, we will pass it along to your crew!</div>
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06/10/2018

Juanita

out of 5 stars
I was very pleased with the furniture moving experience. It was a pleasure to work with the young men on the truck.
Response
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<div>Hi Juanita, we are so glad we were able to help you move your large pieces! Thank you for taking the time to leave us your review too!</div>
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06/08/2018

Teri

out of 5 stars
The men showed up on time and were very courteous and helpful.
Response
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<div>Thank you for your review Teri! We hope you are enjoying your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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06/07/2018

Paul

out of 5 stars
Office people were completely communicative. Initial sales rep was excellent.
Crew was on time and very communicative as well. Respectful of property, personable while staying busy.
Unload was very quick, and they included set up of bed.
Very pleased w/ Tony and help.
Response
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<div>Hi Paul! We do our best to stay in front of all communication so we can make the customer process seamless. Thank you for the high remarks, we will be sure to pass them along to your entire moving team, including the office people.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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06/05/2018

Michael

out of 5 stars
Family referral, only service used by friends and family. Excellent communication with reservation personnel, very cooperative with our specific needs, moving team expedious and meshed well together in managing objectives. Difficult circumstances met with effective solutions.
Response
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<div>Michael, we like to get feedback saying we were able to help your move go smoothly. Thank you for taking the time to leave us your review and we hope you are settling in well!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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06/05/2018

Robin

out of 5 stars
From the office staff to the “men” they were professional and very helpful. I would recommend them to anyone.
Response
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<div>Thank you for the review and trusting us to help you on move day. Please don&#39;t hesitate to contact us with any future moving needs Robin!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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06/05/2018

Karen

out of 5 stars
I can't say enough good things about my experience. I had used them before and it was good...but this one was superior. From the courteous and cooperative office personnel to the 2 guys who pushed thru this Georgia heat ad moved my daughter from one apt to her new one, it was a painless experience.
Response
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<div>Hi Karen! We are so glad to hear you had a great experiences with TMT. The feedback will be passed along to everyone in evolved in your move and we hope you daughter is enjoying her new space!</div>
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06/04/2018

Joyce

out of 5 stars
The packers would have left several things behind if I hadn't double-checked everything. The "free-standing" packing wasn't good at all. Upon checking our storage unit, we found boxes fallen over in the aisle and some boxes smashed in from other boxes on top. Artificial plants smashed down with boxes on top; bed skirts thrown on top of boxes instead of in drawers as I requested, etc. Antique furniture loaded with items on top, etc. Because of health problems, we have just this last week seen the condition of our belongings in the storage unit. We are extremely disappointed and just pray there isn't further damage when we're able to move into a home.