Reseñas
Jillian
For the future, if a moving team cancels on you and can no longer provide a service, instead of immediately offering the customer a refund, try to coordinate the move for another time. Also, communication between the office and the crew could be better. Everyone was very nice and the job got done. But I could see the disorganization happening behind the scenes when I shouldn't be seeing that.
Response
Thank you for your feedback Jillian. It is always our intention to fulfill moves and that should start with coordinating alternatives. I appreciate you bringing this to our attention so we may discuss this with our teams internally. I apologize that this seemed disorganized on the day of your move. I am thankful that everyone was pleasant during your move and will also make sure that this feedback is passed along as well.
Stefanie
Great experience with Two Men and a Truck. They were fast, efficient and got the entire move completed in under 4 hours. They took cate if the furniture and no damages were sustained. Will definitely use you guys again!
Response
Thank you so much for the wonderful feedback Stefanie. So glad we were able to exceed your expectations. We look forward to working with you again in the future!
Raven
Awesome customer service, and fast these two men were working hard in 90 degree weather.
Response
Hello Raven, So happy to hear that our service exceeded your expectations. We will make sure to get this positive feedback over to our crew. They make us who we are and are known for keeping it cool (even when it's hot!)
katherine
Nasir and partner were prompt, efficient, courteous and professional. This was my best experience with movers ever.
Response
Hi Katherine, So happy to hear that. Those guys really do embody our core value of “do your best and have fun.” I’m glad they made it a good experience for you.
Aileen
The movers were excellent. They were always positive and made the move go smoothly. I was impressed with how quickly they could pack me up especially as they had to move everything down 4 floors.
I highly recommend Two Men and a truck.
I highly recommend Two Men and a truck.
Response
Hi Aileen, thank you for those kind comments! We actually get most of our business through word of mouth referrals so we really appreciate that! We look forward to hearing from you next time.
Virginia
My yardsale find was in safe and competent hands. Very happy with the move.
Response
Hi Virginia, Thank you for your comments. Our damage rating is actually more than 3 times less than the national average, so you know you were in good hands. We’re blessed your picked us!
Crystaline
Office staff needs more professionalism. Movers lost items. Cell phone is now missing. Overcharged me!
Response
Hello Crystaline, We sincerely apologize to learn your items are missing. We take situations like this very seriously at TWO MEN AND A TRUCK and can assure you this is certainly not the norm. Please contact our office directly at 770-457-0111 so we can gather additional details about this situation. Thank you.
Rick
I am very upset that we agreed to a move date of May 17th and I had requested 3 movers. Well on the 17th only 2 movers arrived and they brought a small truck that wouldn’t hold everything. I and several of my family members took off work for the move and it wasn’t started that day. It was moved to the 18th. On the 18th, the move team was great and I am happy with their work.
Response
Hello Rick, We're very sorry to learn of your recent move experience. With a 96% referral rate, we can assure you this is not the norm. We glad that we were able to come up with a solution. We would be happy to speak with you further and encourage you to reach our team at 770-457-0111 so we may help.
Neena
My moving team was AMAZING! Even in rainy conditions and a power outage, they stayed positive and were so helpful.
Response
Hi Neena, thank you so much for your kinda comments. I'm glad that despite the weather they were able to make it a good experience for you. We look forward to hearing from you next time!
Kathleen
This was the best moving experience I ever had. The office team was responsive and very nice and prompt. My moving team was excellent and took a lot of care with my items. They were also very efficient .
Response
Hi Kathleen, thank you for such wonderful comments! We’re glad we were able to exceed your expectations and we’ll pass along your kind comments to the crew. I’m glad they made it a good experience for you.
