Reseñas
Beverly
The movers were excellent and professional I would use them again
Response
Beverly, It's wonderful to hear you had a positive experience with our movers! We strive to provide top-notch service and professionalism to all our customers, and it's great to know that we met your expectations. We look forward to the opportunity to assist you again in the future. Thank you for choosing TWO MEN AND A TRUCK!
Tami
The movers took apart my dining room table instead of moving it as one piece.
I was thankful that the company made it right by sending Charlie and Ronnie to fix it.
I was thankful that the company made it right by sending Charlie and Ronnie to fix it.
Response
Tami, we are truly sorry for the inconvenience caused by the initial handling of your dining room table. We understand how important it is to preserve your belongings intact during a move. It's great to hear that Charlie and Ronnie could rectify the situation promptly and to your satisfaction. Thank you for allowing us to make it right; we appreciate your understanding and are grateful for your business.
Joe
This is my third time using Two Men and a Truck. Each time has been an excellent experience. Hardworking and careful is how I want my movers to be and they were both. This is a great company.
Response
Joe, Thank you so much for your continued trust in TWO MEN AND A TRUCK for your moving needs! We're thrilled to hear that each experience has been excellent for you. We take great pride in our hardworking and careful movers, and it's fantastic to know that they met your expectations. Your loyalty and kind words mean a lot to us, and we're grateful for the opportunity to assist you once again. If you ever need assistance in the future, please don't hesitate to reach out.
Cleveland
I told the customer service lady the the massage chair was HEAVY and it. Cost 12,000 dollars and to send big guys. Two small guys arrived and couldn’t handle this chair and they call the branch manager and he just told them that everyone else dose it and blew them off so I did let them move it and it still cost me 500+ dollars to move two couches, So disappointed with the manager everyone else wa
Response
Cleveland, we are sorry to hear about your experience. It sounds like there was a miscommunication regarding the handling of your massage chair, and we apologize for any inconvenience caused. Your feedback is important to us, and we will address this issue with our team to ensure it doesn't happen again in the future. If you have any further concerns, please don't hesitate to reach out to us directly at 352-347-3337. Thanks
Logan
Provided too big of a truck for 1 piano, had to drive super slow due to office not providing the right truck. Movers were great, I felt bad that they had to use. 26’ truck for 1 piano. Should have just used my own pick up truck and done it myself. $150 an hour to drive slowly with a MONSTER TRUCK.
Response
Logan, we understand the frustration with the truck size and driving slowly. Please note that we use one standard truck size for all moves to ensure consistency and efficiency; the speed chosen is to protect and prioritize the safety of your belongings. We're glad to hear that our movers provided excellent service. Additionally, we're pleased that we were able to complete the job under the initial estimated time, saving you money in the final invoice. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.
Brandon
I was very disappointed
I got a quote for all of my stuff to be moved not 90%
Door was not put back on bedroom moving supplies was left behind.
I needed up having to pay someone else to move the rest of my things.
Then on top of it I asked the moving guys to have their manager call me never did happen.
I got a quote for all of my stuff to be moved not 90%
Door was not put back on bedroom moving supplies was left behind.
I needed up having to pay someone else to move the rest of my things.
Then on top of it I asked the moving guys to have their manager call me never did happen.
Response
Brandon, We're deeply sorry to hear about your disappointing experience. It's important to us that your move goes smoothly and according to your expectations. We apologize for any miscommunication regarding the quote and the incomplete job. Your feedback helps us improve our services, and we'll address these issues with our team to prevent similar situations in the future. Our operations team will reach out to you soon and address your concerns. Thanks for your understanding and for bringing this to our attention.
Erika
Miguel and Jet were awesome. Made the move as stress free as possible. They went over and above for us. Thank you!
Response
Erika, thank you so much for your kind words! We are thrilled to hear that Miguel and Jet provided such excellent service and helped make your move as stress-free as possible. Going above and beyond for our customers is what we strive for, and we are delighted that they delivered on that promise. We will be sure to pass along your appreciation to our crew members. If you ever need assistance with another move or have friends and family in need of moving services, please don't hesitate to reach out. Thanks for choosing Two Men and a Truck!
Fernando
Brian and Juan were professional, fast, and friendly. I appreciated the work they did!
Response
Fernando, Thank you for sharing your positive moving experience with us! We are delighted to hear that Brian and Juan provided professional, fast, and friendly service during your move. It's fantastic to know that they exceeded your expectations and that you appreciated their hard work. We will be sure to pass along your kind words to them. If you ever need assistance again or have friends and family in need of moving services, please don't hesitate to reach out. Thank you for choosing TWO MEN AND A TRUCK!
Eric
Charlie and Miguel were professional, fast, hard working and very fun and pleasant to work with. We will request them as our moving professionals for our future moves.
Thank you both so much!
Thank you both so much!
Response
Eric, Thank you for sharing your positive moving experience with us! We are thrilled to hear that Charlie and Miguel provided professional, fast, and hardworking service during your move while also being fun and pleasant to work with. We appreciate your kind words and your intention to request them for your future moves. We will be sure to pass along your compliments to Charlie and Miguel! Thank you for choosing TWO MEN AND A TRUCK.
Diane
My recent move was very good, A. J. and Antone were prompt, very hard working, and pleasant. No problems at all…Rebecca ( in the office) was very helpful in the planning of the move as well. I would definitely use Two Men again!
Response
Diane, Thank you for sharing your positive experience with us! We are thrilled to hear that your recent move went well and that A. J. and Antone provided prompt, hardworking, and pleasant service. We are glad to know that Rebecca from our office was also helpful in planning your move. Your satisfaction means a lot to us, and we're grateful for your kind words and recommendation. If you ever need assistance with another move or have friends and family in need of moving services, please don't hesitate to reach out. Thanks for choosing Two Men and a Truck, and we look forward to serving you again in the future!
