Reseñas
Jared
The crew were super nice, professional, and efficient. They made my move stress free!
Response
Hi Jared, thank you for providing feedback for your moving service, we are really happy to hear it went well. Thank you for choosing TWO MEN AND A TRUCK services!
DREW
Jeremy and James were excellent and efficient
Response
Hi Drew, we'll certainly let Jeremy and James know that you appreciated their work today. It's wonderful to hear that you had a postive experience with them. Thank you for choosing our company to move you forward!
Sherry
I’ve used Two Men and a Truck twice and have been very satisfied with their service both times.
Response
Thank you so much for choosing TWO MEN AND A TRUCK® not once, but twice! We truly appreciate your continued trust in our team. It means a lot to know that you were satisfied with your service both times. If we can ever help again in the future, we’d be happy to be there for you.
– The TWO MEN AND A TRUCK® Bentonville Team 😊
– The TWO MEN AND A TRUCK® Bentonville Team 😊
Rebecca
Joe and Jeremy were professional, timely and did a fantastic job with our move.
Response
Rebecca, thank you for taking the time to share this! We’re so glad to hear Joe and Jeremy were professional, on time, and took great care of your move. We’ll be sure to pass your kind words along to them — they’ll appreciate it. Thank you for choosing TWO MEN AND A TRUCK® Bentonville!
Johna
Two men and a truck are awesome. From the office staff to the movers. Matt and Katie were awesome to work with. Professional and very nice.
Response
Hi Johna! It's great to hear that you had a wonderful experience with both the office and the moving staff. Thank you for choosing TWO MEN AND A TRUCK® Bentonville:)
Dean
Great job. No issues. Professional
Response
Hi Dean, thanks for sharing you short and sweet review, we appreciate the feedback, Sir!
Luke
Was told the move would be done in one day. Told Zac that we would do all packing except the 2 TVs and the movers should bring boxes for them. Movers showed up around 9 with no boxes. Finished packing around 10 and they said they had to go back to the office to get boxes and pack up the TV’s there. I was told they didn’t leave until 11:30. Furniture delivered next day and had to sleep on the floor
Response
Thank you for sharing your experience. We’re very sorry the move didn’t go the way you expected, I just wanted to take a moment and address your concerns.The specialty tv bxes cartons weren’t on the original estimate, so the crew didn’t have them at arrival, but once they were able to secure them in the proper materials to protect your TVs, you were not charged for them. As for the misunderstanding timing, I can understand why you'd be frustrated, especailly with an uncomfortable first night. With the extended drive time involved, the time it would have taken the drivers was too long for them to continue and we regret that it led to an uncomfortable first night. We appreciate your feedback and wish you the best as you settle into your new home.
Tenesha
The issue I had was that I was given my total for the move and paid - only to have the office call me THE NEXT DAY and tell me I underpaid. It was their mistake and I had to pay more. They extended the hours to fit their narrative… not the actual time it took.
It’s not right that a customer should have to pay for the companies mistake - it should be a learning experience for the company.
It’s not right that a customer should have to pay for the companies mistake - it should be a learning experience for the company.
Response
Hi Tenesha,
Thank you for sharing your feedback. I understand your frustration regarding the invoice and the follow-up call from our office. I want to clarify a few points to make sure everything is clear.
The original sales order was generated before all services were fully completed, which is why we had to adjust the total. I want to be clear that the final invoice reflects the actual time spent on your move. We verified all times using GPS and our in-truck cameras, so the charges accurately match the services provided.
Even though our policy is to apply discounts at the time of booking, we applied a discount after your move to help address the situation. Your original estimate ranged from $597–$935 depending on hours and services, and after the discount, your total came to $850.50.
We take accuracy very seriously and appreciate you giving us the opportunity to clarify this.
Thank you for sharing your feedback. I understand your frustration regarding the invoice and the follow-up call from our office. I want to clarify a few points to make sure everything is clear.
The original sales order was generated before all services were fully completed, which is why we had to adjust the total. I want to be clear that the final invoice reflects the actual time spent on your move. We verified all times using GPS and our in-truck cameras, so the charges accurately match the services provided.
Even though our policy is to apply discounts at the time of booking, we applied a discount after your move to help address the situation. Your original estimate ranged from $597–$935 depending on hours and services, and after the discount, your total came to $850.50.
We take accuracy very seriously and appreciate you giving us the opportunity to clarify this.
Mary
I wish I could recall the name of the two men who handled our move. They were great! Very friendly and helpful. Did a wonderful job. They are an asset to Two Men and a Truck.
Response
Hello Mary, the names of your movers are Lamar and James. We will make sure that they know you appreciated their hard work! We are so glad to have them on our team. Thank you for choosing us to help you with your moving needs! We will always be here for you,anytime you need TWO MEN AND A TRCUK!
Christian
The three young men that worked with us were awesome. I wish I wasn’t financing a move or I would have given them all a much better gratuity. I gave what I had and I cannot say enough good things about these men. Y’all need to do whatever it takes to keep them on staff. That’s is a very physical job and they busted ass doing it. Thank you!
Response
This is such a kind review — thank you so much for taking the time to share this. Your words truly mean a lot.
We’re so glad to hear Terence, Nathaniel, and Jobe made such a great impression. Moving is hard, physical work, and we’re proud to have a team that shows up with the kind of work ethic and attitude you described. We’ll be sure your feedback is shared directly with them — recognition like this goes a long way.
And please don’t worry about the gratuity. Your appreciation and thoughtful review are just as meaningful. Thank you again for choosing us and for showing our crew such kindness during your move.
We’re so glad to hear Terence, Nathaniel, and Jobe made such a great impression. Moving is hard, physical work, and we’re proud to have a team that shows up with the kind of work ethic and attitude you described. We’ll be sure your feedback is shared directly with them — recognition like this goes a long way.
And please don’t worry about the gratuity. Your appreciation and thoughtful review are just as meaningful. Thank you again for choosing us and for showing our crew such kindness during your move.
