Reseñas

12/23/2018

Terrill

out of 5 stars
Very happy with all aspects but one. I didn't like paying $150 an hour for driving time to loading home and from unloading home. Traffic /trains/accidents are not within my control and I don't feel they should be part of my bill. I worked for 47 years and never once got paid a penny until I reached my work destination.
Response
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<div>Terrill,<br/><br/>We apologize for the convenience. Unfortunately, our billing is set up by the State of Washington. We follow all regulations that are set up for the moving industry. We hope you enjoy your new home. -TMT Management</div>
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12/22/2018

Sarah

out of 5 stars
Jake and Nona were amazing! Jake reminded me of my graduate school leadership instructor, positive attitude there to get the job done right and on time. Nona and Jake used lots of communication and were very knowledgeable about the details and best way to move the bigger items. They were both friendly and I would recommend Two Men and Truck all day every day!
Response
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<div>Sarah,<br/><br/>Thanks for your review. Nona and Jake worked very hard to provide you with an excellent customer experience. Jake really appreciates the complement. Best of luck to you in your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/18/2018

Shelley

out of 5 stars
Wouldn't take all my belongings. Damaged my sleep number bed. Made me buy two wardrobe containers and I had to load them. I expect you guys should repair my bed. Or the cost to have sleep number people to come and repair it.
I'm very unhappy with the whole experience.
12/17/2018

Theresa

out of 5 stars
The service was really good. When the bid came in a little high from what I was expecting they adjusted it down when I reduced the inventory. I would not recommend them for a small job, but they are great for a larger haul.
Response
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<div>Theresa,<br/><br/>Thanks for your feedback. We were glad to accommodate you with your move. Thanks for your business and enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/14/2018

Susan

out of 5 stars
The guys were very nice, and friendly....which made the stress of moving much less so.
12/07/2018

Adam

out of 5 stars
Everything went really well and the move was easy on my end. Only negative aspect of this is that when I returned to the old home 2 days later I found 2 windows open with 30 degree weather at night. Pipes could have frozen or who knows what. Just have your guys be aware to clise a window if they open it. Other than that, really everything went smoothly and the movers were professional and courteous.
Response
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<div>Adam,<br/><br/>Thank you for your feedback. The Operations Manager has spoken with the crew about leaving your window open. We apologize for the inconvenience. Thanks for your business. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/07/2018

Andrew

out of 5 stars
The crew met me at a store to pick up a very heavy item. They were on time, professional and fast. Due to the weight of the item, all three members of the team worked hard to get it placed where I needed it. They definitely earned their pay that day. I have to admit, their service was not cheap, but I could not have moved my item without them. I was very happy with their service.
Response
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<div>Andrew,<br/><br/>The crew was more than happy to help you with your heavy item. Thanks for choosing us to help you. If you need help again, please let us know. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/07/2018

Maura

out of 5 stars
the very courteous and polite crew showed up exactly when they said they would and got right to work. they were hard working, efficient, and completed the job before I thought they would. I will definitely ask for the same moving team of Nick and Riley in a couple more moves I have in the future.
thank you so much!!
Response
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<div>Maura,<br/><br/>Nick and Riley really appreciate your kind words. They know that a good attitude goes a long way. Thanks for considering us for your future moves. We look forward to working with you again. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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12/05/2018

Patty

out of 5 stars
I used Two Men and a Truck a month ago to move me from Seattle to Everett. The crew lost a bracket that was improperly removed from my king bed frame and I was forced to sleep in the guest room for two weeks until the company finally conceded to have the part fabricated. At the time, the crew had backed the truck into my low hanging, ancient magnolia tree and I just cleaned up the mess and let it go. This time, the crew backed into the magnolia and ripped several 4-6 inch limbs from it! There was a meager attempt at restitution ($100 was offered). I had to saw the limbs into 3 ft. lengths to put in my green bin. My tree has a cracked limb and many branches need to be pruned and sealed. I have heard nothing from Two Men and a Truck.
12/04/2018

Tanner

out of 5 stars
Our movers were absolutely fantastic and did an amazing job. Very professional and worked hard to get our move done swiftly and safely. I was very impressed. My only complaint is that it was not mentioned in the initial consultation with the office that I would be paying for the return trip of the movers back to their office. That was an unexpected surprise at the end of the day when we were doing the billing. I feel like the office should do a better job mentioning the fees like that. I got lucky and my cost ended up being near the quoted estimate with travel time back, but I feel the office should be much more diligent in mentioning charges like that so that they dont seem hidden.
Response
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<div>Tanner,<br/><br/>Thank you for your review. We apologize that our sales team was not clear on the pricing of our services. The Sales Manager will make sure that mistake does not happen again. Best of luck to you in your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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