Reseñas
Jeanne
My appt was for 8-9 am. I had scheduled weeks in advance. The office called the morning of my move to tell me I had been moved until the afternoon. I was speechless. I had everything scheduled with friends assisting. Several of them have upcoming moves. You may have just lost their business!! However the actual movers were excellent and very professional.
Response
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<div>We are so sorry for the inconvenience, Jeanne and understand how frustrating that must have been for you and your family. We try very hard to avoid changing the move times for our customers for that exactly that reason. Due to an emergency we were down a truck and instead of cancelling the move, we scrambled to get it done for you on the same day. We thank you for acknowledging how great your moving crew is and appreciate your 4 stars!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We are so sorry for the inconvenience, Jeanne and understand how frustrating that must have been for you and your family. We try very hard to avoid changing the move times for our customers for that exactly that reason. Due to an emergency we were down a truck and instead of cancelling the move, we scrambled to get it done for you on the same day. We thank you for acknowledging how great your moving crew is and appreciate your 4 stars!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Claire
We had a great experience with Two Men and a Truck. They were fast and friendly and if I need a moving company again I will be sure to use Two Men and a Truck.
Lisa
Had a few Hick ups with getting paperwork to me. The on-site move team was excellent well mannered and very courteous. Nothing got broke or lost in the move. They were very efficient.
Vickie
The move experience was good. The drivers were VERY caring and that meant a lot considering the emotional impact the move had on our family. Their concern was genuine and highly appreciated. My only comment for improvement is that the drivers could have moved a bit more fluidly. Their approach was a little too laid-back. I believe they could have moved with a bit more gusto.
Cindy
I was very happy with the care they took wrapping my belongings so they would not be damaged. The last moving company that I used didn't do this. Thank you. :)
Carol
The moving team was very polite and efficient and quick to listen to my suggestions. What could have been a bad experience was
made good by your company and movers. Carol
made good by your company and movers. Carol
Jean
Moving to a third floor is very difficult but these men were so strong, professional, courteous, informative as to agreement, and would definitely use them again.
Russell
Monroe and Christian are great guys, you are lucky to have these guys work for you. Monroe is very personable, friendly, and professional
Karen
I think the movers must be trained to take as much time as possible (since they charge for extra hours beyond quote). The guys took 30 minutes doing very minimal prep before starting my move; only had to move 7 pieces of large furniture (2 dressers without drawers, 1 smaller dresser w/out drawers, 1 night stand, 1 media center, 1 bed (already broken down), and a pool table. Original quote was 2 hours, and it took them over 4 hours to move 7 pieces just 6 miles down the road. I was also told on my quote that eta was 8am-9am, but when I called the day of move, they told me the guys were scheduled to arrive at 11am. Since I had scheduled other services based on the 8am start, I missed the gas utility tech, and had to wait 3 more days to get gas service at my new place. Call someone else.
Response
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<div>Karen, you were booked during our busy season as a second move of the day, which we do not offer start times for. The verbiage as a second move of the day was sent to you, alongside your estimate which was reflective of a move between 3.75-5.75 hours. Our hourly minimum is for 3 hours for a Monday move and we seldom drop that minimum unless the situation is applicable. Your final bill came in at 4.5 hours, falling within in middle of the estimate. The move was completed without damage or incident likely due to the padding a wrapping they did on the furniture before hand.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Karen, you were booked during our busy season as a second move of the day, which we do not offer start times for. The verbiage as a second move of the day was sent to you, alongside your estimate which was reflective of a move between 3.75-5.75 hours. Our hourly minimum is for 3 hours for a Monday move and we seldom drop that minimum unless the situation is applicable. Your final bill came in at 4.5 hours, falling within in middle of the estimate. The move was completed without damage or incident likely due to the padding a wrapping they did on the furniture before hand.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bekki
The first crew was not good, they were slow, didn't seem to want to load up the truck. They damaged some furniture then had us sign a damage waiver saying it was previously damaged. Later a more experienced crew showed up, they worked hard to get us back on schedule and made things right, but I wish it was done right from the beginning..
