Reseñas

Our experience with Two Men and a Truck was okay. They successfully unloaded the truck we had in our apartment parking lot, which is what we hired them to do. However, I could routinely see them having a rather careless attitude toward the boxes themselves, repeatedly dropping materials from the truck and generally handling everything quite roughly. There were thankfully few casualties, although my fiance was upset to find that an antique snowglobe from her grandmother had been broken--possibly by the movers, and possibly on its own in the truck. I can't say for sure on that one.

All in all, it was an "okay" experience that suffered a bit in comparison with the local movers we hired in Georgia, who were more prompt, careful and efficient.

Overall all the staff was nice, courteous, and efficient. We moved across the country. The movers worked very quickly but took care with our belongings. We ended up with a few small scuff marks on some of the furniture, but that's to be expected to some extent. The value of the services provided by this company exceed the larger national companies from which we received quotes. One of the best features of this company is that they were able to deliver our things the very next day after loading them. We didn't have to wait the 1-2 weeks that other companies quote. Would highly recommend this company.

The packers I hired, while friendly and gentle with my belongings, did a terrible job packing. Items were not properly wrapped or boxed. Many items that should have been packed were not. This made for a less than great experience on moving day, and an item (light fixture) that I was told to pack myself (by the packing team because it was fragile) was damaged on packing day. I would be amazed if my belongings make it to their final destination in one piece, and am extremely disappointed in the packing services I received. The movers did a great job loading the truck, explaining the process, etc. Unfortunately I received a call from one of the movers mid-way through the trip saying they would arrive at the final destination 24hrs prior to what they told me. He was upset I wouldn't be at the

Although both office staff and movers were quick to fix mistakes, they were very disorganized. We were sent the wrong amount of movers who had been scheduled for an hour less than I had discussed with office staff. I preordered mattress covers and they did not have them available. I now have dirt marks all over the sides of my mattress. Movers used profanity often. Movers charged the incorrect amount for services and required me to call office staff to fix the error. Again, TMAAT were quick to address these issues, besides the mattress covers, but, moving is a stressful process and they certainly did not help relieve any sort of stress by delivering services seamlessly.

Hardwood floors was scratched in the kitchen, hallway, and front door. movers had no idea how to disconnect water line for fridge, no experience with moving appliances. Older mover, Chris, was very overweight with bad body odor, the younger guy, Eric, had to be told what to do every step of the way, I paid by the hour, watching the 2 guys moving my items was disappointing to say the least. The office was friendly, didn't give the updates moving instructions to the movers, reimbursing policy for damaging customers belongs is a joke.

Not all of our furniture was wrapped. As a result we have a scratched antique chair, a scratched table ( both have very visible marks now), and scuffs on our freshly painted walls. We asked them to put down their runners on our entries because the landings had been recently painted. They it down our yoga mats, which the sun glued to the paint. Both landings had to be repainted and the mats are ruined. Our quote was off because although we discussed stairs repeatedly over the phone and never was the word elevator mentioned, the movers were told there was an elevator. They weren’t happy from the start.

I thought it would be a good experience since the man on the phone was so quick to quote me a price. However at no time did anyone ask to come and see what was being moved. The breaks taken and the extra time In Between move were unacceptable. The coercion to receive tips and the complaint about the furniture was scary. The the damage to the home was unacceptable and not even mentioned. The fact that the company decides on price does not mean that I should actually have over 300.00 added to the bill. And then to be told that someone would call me on Monday and nothing g happen makes me not want to do business with this company again.

1st truck couldn't get up my drive, men didn't know I was using TMT storage so confusion and 4 hours delay, tracked mud in my house repeatedly, slow, left furniture in house and had to come back next day, moved furniture out of sliding doors which were actually windows and damaged woodwork, poked hole in ceiling with poster bed, didn't know how to take apart bed so we helped, the 2nd crew the 2nd day didn't know how to take apart bed so we did it for them, inexperienced members on both crews, each storage unit I was told would hold 1 1/2 rooms, I was rented 6 units for 5 rooms of furniture, the second day I had to come back to richmond and wait all day for them to arrive, that day should have been free, 1st driver first day was rude, he had the truck that had bar not allow him up drive.

Several expensive items were broken, mechanism in my chair no longer works properly, tv screen fracture, floors scraped. Woman in office promise to call yesterday did not happen. Took 11 hours when it was at most a 6 hour job.

During our move we had several things happen involving mishandling of our furniture that made me frustrated with the service provided as a whole. The first mishap occurred within the first half hour of our move where a piece of our bedroom furniture was broken while in the process of being placed into the truck. Also, following the completion of our move and the team leaving our house, I came across a deep scratch that was made in our living room floor to which I know was not there before this moving process because the hardwood floors were brand new when we purchased the home. I also noticed that our main light fixture in our master bedroom had been bent from furniture hitting it. Both incidents I was not made aware of by the staff and find it hard to believe they did not notice them.