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The office team completely quoted us wrong and there were a lot of miscommunications. Very glad the experience is over and I will not use this company again. The moving team did a great job, all except the big oil stain that was left on the arm of my couch. The first time we used them we were pleased, this time was terrible.

The movers were great and this was not an easy move. It seemed like it took longer then it should have. There are a lot of dings and scratches in my furniture. That was a bit disappointing.

My first experience with 2MAT Was excellent. This was about four years ago. This current experience was horrible. My kitchen table is gone. 10 to 20 of my boxes are missing. Some of them contain photos and collectible books I can never get back. My refrigerator was dented. A hole was put in my wall. They brought me items that didn’t even belong to me and I had to send back. Is that what happened to my items too? Are they at someone else’s house and I will never get them back? How will this be fixed? The mover said they couldn’t get my headboard up the stairs. They tried 5 to 10 times, But would not listen to my husband’s advice on how to take it up. When my dad and husband took it up the stairs after word, I got it at one time with no problem.

1. Moving team was late to arrive to begin move due to personal problems but did call to advise.
2. Truck's battery died just prior to leaving for destination.delaying arrival by several hours.
2. Leather furniture scratched due to to handling issues.
4. Estimator delayed getting estimate to applicable office..
5. Communication regarding which independent was assigned to my move was poor...I had to call several offices to find out which was assigned to my move.
6. No email followup. Had to call to get estimate

Freddy was great! He was the lead person when the team arrived to pack and load. He was also on the unloading team. The move was a nightmare. The team he had to deal with was extremely inexperience and incompetent. It took two days to pack and load after a promise from Rodney, supervisor that it would take one day. Rodney was two hours late with coming to provide me with an estimate. He told me that he would be available during my move; the office couldn’t even locate him during my four day move. Trying to unpack was a cluster mess, all boxes weren’t labeled, I am missing items such as cords to appliances that I can’t use. My television mounts are all over the place with missing screws. This move was horrible! Freddy was the only positive in this whole mess. No reimbursement for anything!

The movers attitude changed when they decided the weight had been underestimated. They had to return to get some last minute items including couch legs. They did not mark wardrobe boxes & some needed to be upstairs :& we had to move them up the stairs. Also many boxes were not placed in the correct rooms & they were marked & we pointed out the marking. Because of the stacks of boxes brought in during the move some of the problems became apparent after the movers left. Damage was discovered to a lamp shade and 2 wardrobe boxes.

They dropped one of our TVs and we are now going on 2 weeks and I have called and I am still yet to talk to the manager to get a new tv they also broke the leg off my antique vanity and trying to get it fixed now they just shoved stuff in my storage room instead of stacking it nicely the things that w as broke they did in loading I’m very frustrated at this point

Only complaint is the leg on dresser was broken and a couple of cabinets were missed.

We had 2 young men who helped move our furniture without supervision of an experienced mover. They did not have adequate knowledge of how to maneuver all the furniture or coordinate the move in an acceptable timeframe. We had to assist with the move suggestively and physically to attempt to get it completed in a timely fashion. We did not get to move all that we had planned for the movers to assist with due to the lack of time and the $135/hr fee!
We have also had an electric recliner which is not working since the move. The chair is alittle over 6months old. I have attempted to email 2 separate individuals who previously emailed me regarding the pre move estimate who have yet to respond. Overall they did give us a discount on the service however we are still overall unsatisfied.

The moving team on my kid was so inexperienced they damaged my furniture and lost pieces that put it back together they treated my furniture as if it was garbage two on the crew were new to the industry I guess that’s the reason I was given for the way they treated my furniture this should have never happened I have scratches I have a leg to a dresser that was broken off told they got it back on well I still have some of it that was broken off then the dents and scratches one of the crew took the brace from the mirror laid it on the top of the dresser and started to use a drill to remove it this bedroom set is six months old costing almost ten thousand and you are going to handle it in this manner this is not acceptable I worked along with them to try to protect my belongings Very sad