Reseñas
Theresa
The 2 employees you sent to my house were AWESOME!!! Professional, hard working, courteous & respectful. I will highly recommend your company to anyone planning a move.
Response
Hi Theresa, Thank you so much for taking the time to let us know about your experience. We have no doubt that your team of movers worked hard to provide you with a successful move day. We appreciate any future referrals and thank you for choosing TWO MEN AND A TRUCK® Lake Charles!
Ed
Deante White and Wayne Randle were our movers. They were great. Very polite and careful with our things. They work very hard and didn’t even take a break. We would highly recommend these two gentlemen. It was a wonderful experience with Dante and Wayne.
Response
Hi Ed, It is great to hear Deante and Wayne worked hard to provide you with such a great move day. Thank you for choosing TWO MEN AND A TRUCK® Lake Charles as your professional moving company!
Johnny
i told the office we had heavy furniture to go up stairs, and was told we took it down we will put it back. stated at 11:30am and had to call for help to move furniture upstairs. called the office as the help that was sent was no help, they stood and looked at the furniture for over hour and a half. called the office and complained. the supervisor came out. finished at 7:00pm. was not a happy
Response
We sincerely apologize for the delays and lack of support you experienced during your move. This is certainly not the level of service we strive for, and we understand your frustration. We appreciate you bringing this to our attention, and we’ll make sure to address the issues with our team to prevent this from happening in the future. Please don’t hesitate to reach out if you’d like to discuss this further.
Stacey
This was my second experience with the Lake Charles Two Men and a Truck team. I had such a great experience the first time, I did not hesitate to contact them for my return move. They exceeded my expectations. The estimate process was easy and convenient, the follow up before and after the move was excellent. The crew that assisted with my move was courteous, professional and efficient! Very happy
Response
Hi Stacey, Our goal is to exceed our customers expectations and we are thrilled to hear we did just that. We truly thank your for continuing to choose TWO MEN AND A TRUCK® Lake Charles!
Tammy
Thank you for your service. It was only my Mom and I moving our belongings and without two men and a truck we would have never made it!!!
Response
Thank you for your kind words! We’re so happy we could help make your move easier for you and your mom. If you ever need assistance again, we’ll be here to help!
Lee
everyone was nice. the office team was very good, the 2 guys that moved me started out good. they started rapping items and padding them but then got faster and faster so they stopped padding things. they act like they were in a hurry to go somewhere else. they broke my fridge handles and scratched the door badly in a rush it get it in the front door of my new house. ?sp? Cullin handled it well.
Response
"Thank you for your feedback, and we’re glad to hear that Cullin handled the situation well. However, we’re truly sorry to hear about the damage to your fridge and the lack of attention to detail during the move. This is not the level of service we strive for, and we understand your frustration. We appreciate you bringing this to our attention, and we’ll work to ensure this doesn’t happen in the future. If you’d like to discuss this further, please don’t hesitate to reach out.
Barbara
It was an overall good experience from office staff to the movers. Very pleased. Will recommend to others
Response
I’m glad to hear that overall it was a positive experience! It’s great that the office staff and movers provided good service. If you’d like to leave a review or share your experience, I can help you draft something. Would you like assistance with that?
Kari
I believe the cost was too high because they didn’t use to truck to haul all my furniture and belongings in one or two loads. The guys chose to walk it all over. I believe if they had used the truck they could have saved an hour or two in time. The guys were respectful and helpful.
Response
Thank you for sharing your feedback! We’re glad to hear that the movers were respectful and helpful. We apologize for the extra time it took and understand how that can feel frustrating. We’ll take your comments into consideration as we continuously work to improve our service and efficiency. If you ever need assistance again, we’ll ensure the process goes more smoothly for you.
Sehun
It was wonderful experience of my first moving in USA. your moving was great.
Response
Thank you so much for your kind words! We’re thrilled to hear that your first moving experience in the USA was a great one. It was our pleasure to assist you, and we wish you all the best in your new home!
John
The 3 men who moved us were very polite and did a great job!!...
Response
Thank you for the kind words! We're so happy to hear that our team made your move smooth and efficient. We truly appreciate your recommendation and look forward to assisting you with any future moves!
