Reseñas

08/01/2018

Cara

stars
Too many conflicting emails and messages. Office staff-Kristy was rude and supervisor was belittling. Too many quotes prices and driver quoted something different so I was asked to pay more. Phillip was great. Office staff pitiful. Communication horrid. I’d not recommend this office to anyone!
Response
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<div>Cara, <br/>We apologize if there was any miscommunication on our policies and procedures. I am happy that the guys did an awesome for you! We will certainly use your feedback as a coaching point for the team. If you would like to discuss this any further, please feel free to reach back out to the Erlanger location at 859.689.0000 or info0361@twomen.com.</div>
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07/30/2018

Sally

stars
The moving team did a good job except for forgetting a fairly large rolled up rug. The had set it aside and then forgot to put it on the truck.
07/30/2018

Marcia

stars
The team we had was awesome. They delivered, moved and arranged furniture exactly were we wanted it. If we tried to even adjust it a little they refused to let us. We would highly recommend Two Men and a Truck!
07/29/2018

Donna

stars
Couldn't have asked for a better experience in moving. It's stressful enough at the time that you're moving, but the men seemed extra special to help and eliminate some of that stress. They worked hard - didn't waste time ... and that meant a lot since we are paying by the hour. We didn't hear any grumbling or foul words. Truly a pleasure working with them. I would not hesitate to recommend "Two Men and a Truck" to everyone! GREAT JOB!!
07/29/2018

Carlos

stars
We read about others' experience with Two Men and a Truck and saw how highly everyone rated you, so we decided to go with you, also. The 2 guys who unloaded our truck did a great job and were very careful with how they moved everything. They do a great job!
07/28/2018

Marilyn

stars
The move went smoothly. The movers worked very hard and quick. However, at the end they got careless with placement of the furniture and didn’t unwrap a few items. It seemed like they just got tired of this move.
The final price was in line with the estimate but on the estimate we told them 20-30 boxes. We didn’t need them to move any boxes.
Response
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<div>Marilyn,<br/>Our commitment is to exceed our customer&#39;s expectations in value and high standard of satisfaction. We are disappointed that we were unable to do so with your recent move experience. As much as we are excited to hear that they worked very hard and were quick, we do train them to pay attention to the details that matter to our customers. Such as precision placement of furniture, and good housekeeping. We will utilize your feedback to continue to create an amazing front line team. We appreciated your business and should you need anything else please reach out to the Erlanger KY location at 859.689.0000 or via email info0361@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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07/27/2018

Jeff

stars
Scheduling was perfect and then these things happened 1. Did not pick up King mattress and Large TV 2. The storage bin is staged terribly for any access 3. The movers scratched the floor and it has been over a week that I was promised a response and have not received one.
07/26/2018

Marvin

stars
The crew was very friendly and worked together well. They went out of their way to take care of our furnishings. I would recommend them to anyone wanting to move.
07/26/2018

Nikki

stars
The three men on our move made the whole experience pleasant. James, Brian, and Anthony had to work hard and they kept a great attitude through it all. I would definitely work with them again.
07/24/2018

Maria

stars
Glen and Nunez moved my mother-in-law into a senior living facility.They really had to work hard and navigate hallways and elevators that turned out not to be very convenient for the move. Turns out we underestimated the boxes, by a lot so our time ran over.These 2 Men worked long and hard always with a great attitude and a smile so it made for a happy and smooth transition for her. We truly appreciate everything from start to finish so thank you very much!