Reseñas
Stephanie
I was very impressed with team leader Brian. All three were very polite.
LeAndra
I had a great experience with the 3 movers. All were friendly, funny, and so nice about helping move anything I asked. They worked quietly and efficiently and my move was done in no time.
Samuel
Well, I thought I would get above average service with this company however it did not happen as such. I was told the movers would arrive at my residence between 1-3; the movers called at 1:30 andamp; explained they would running behind. I told them it would work out just fine if they showed up at 3 (the latest time of the time frame I was originally given); they called me back at 430 to ask if I was ready for them. I never told them I wasnandacirc;??t ready I told them it was ok for them to come later because the sellers would be completely out between 2-3 at our new home! They arrived at 530 andamp; explained they would not be able to move me that day. This was a Saturday and my last day to be in the residence was the following Monday. I had the displeasure of talking to Rion and he instructed them to only mo
Response
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<div>Mr. Toomer, Thank you for your feedback. We are sorry that the move did not go as planned. It is always very disappointing to hear that. When we spoke, we explained that we may run into some regulatory issues due to the late start of the move, but we would do our best to help and if we couldn’t get it all done, we would make sure to get it done on the Monday when you had to be moved out. It was our understanding that this plan was acceptable to you when it was discussed. We apologize if we did not communicate clearly enough. We must be careful about federal requirements regarding hours of service for our employees and we apologize that those restrictions impacted the timing of your move. If you have any other questions, please don’t hesitate to contact us on info0202@twomen.com or 502-454-6999.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mr. Toomer, Thank you for your feedback. We are sorry that the move did not go as planned. It is always very disappointing to hear that. When we spoke, we explained that we may run into some regulatory issues due to the late start of the move, but we would do our best to help and if we couldn’t get it all done, we would make sure to get it done on the Monday when you had to be moved out. It was our understanding that this plan was acceptable to you when it was discussed. We apologize if we did not communicate clearly enough. We must be careful about federal requirements regarding hours of service for our employees and we apologize that those restrictions impacted the timing of your move. If you have any other questions, please don’t hesitate to contact us on info0202@twomen.com or 502-454-6999.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Paul
The team was very nice and eager to please, but they arrived late due to getting lost. I feel like this indicates lack of preparation and professionalism. They took entirely too long to load the truck with contents from a 2 bedroom apartment. The person moving was 90 years old and the long day created unnecessary stress on him.
Response
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<div>Paul, we always strive to exceed our customer’s expectations and when we fall short it is incredibly disappointing. We have shared your comments with the crew and we're available to discuss your concerns in greater detail if you would like. Please contact us at 502-454-6999 or info0202@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Paul, we always strive to exceed our customer’s expectations and when we fall short it is incredibly disappointing. We have shared your comments with the crew and we're available to discuss your concerns in greater detail if you would like. Please contact us at 502-454-6999 or info0202@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Pam
Jacob and Brad were excellent workers, expertly wrapping my furniture and moving to the truck. Brad is a fairly new employee and when he was unsure, Jacob was a ready-made teacher. Both men were personable and very mannerly. I appreciate their attentiveness to my property.
Dan
My complaint is that when I called the two men and a truck office the lady did not mention that I would be paying for them to drive to my location and also I would be paying them to drive back to the warehouse after the job was completed.
My second complaint is that they had scratched our white bedroom stand by not putting moving covers around it before they moved it. Just as soon a it happened the moving employee called his boss at the Bardstown Rd. location in Louisville, KY office and told his boss what did happen. His boss told him to bring the white nightstand back to the warehouse and that I the customer will have it back by the next day. that did not happen. I called the office at least two times and talk to the boss. It took four days for us to get the nightstand back.
My second complaint is that they had scratched our white bedroom stand by not putting moving covers around it before they moved it. Just as soon a it happened the moving employee called his boss at the Bardstown Rd. location in Louisville, KY office and told his boss what did happen. His boss told him to bring the white nightstand back to the warehouse and that I the customer will have it back by the next day. that did not happen. I called the office at least two times and talk to the boss. It took four days for us to get the nightstand back.
Angela
Everything was great. The two guys were great and we would definitely ask for them again. Professional and yet still with a personality is a plus. They used the time wisely and nothing was damaged. Mahalo Nui
Pam
I am a Real Estate Broker and have used your company for small jobs and recommended for clients. I had a 7200 sq ft house and lots of heavy furniture. These men were awesome. They were extremely courteous, worked their butts off tirelessly, and were as nice as they could be. They worked from 8:45 am-and pulled out at 11:30 pm. They were exhausted but continued to move and finish enthusiastically. I own several businesses and would hire any one of them to work for me. They referred to me as andquot;Miss Pamandquot; and were very appreciative for the lunch and dinner I furnished for them. They were awesome!!!!! I wish I knew their names individually and I would write each of them a note. If there is a bonus or raise in place...they should receive it! I wish I had gotten more cash for their tips!!
NANCY
This is my 5rd time to use your services in 5 years. I'm amazed at hoe professional andamp; courteous everyone is and that's even with a big job.
I would not hesitate to recommend your services.
Nancy
I would not hesitate to recommend your services.
Nancy
Shonda
The team of Ray and Andrew simply performed above my expectation. In addition, they truly cared about my belongings and were very careful and kept me informed about what they were doing, why they were doing it, thereby keeping me comfortable in the moving process. This team truly represented you well as andquot;two men and a truckandquot;. Thanks again!!
