Reseñas
Teresa
The guys were very nice. Mostly they did what they promised. But a few things they didn’t. I’d have been happier if they wouldn’t have agreed rather than not doing. They took great care of the furniture and both locations. The biggest complaint is the stacks of boxes they left. Yes, some were heavy. Yes, not super sturdy. But all the bottom boxes are crushing & the stacks are leaning/falling.
Response
Hi Teresa, thank you for your feedback—we're glad to hear the team was careful with your furniture. We’re sorry to hear about the box stacking and unmet expectations. We’ll use this to help improve and ensure better follow-through in the future.
Michael
I cannot recommend this company any higher. The movers were at the top of upper echelon of movers I've used over the years. What a great way to welcome me to my new home here in Kansas City. They exceeded every expectation I had.
Response
Hi Michael, thank you so much for the incredible review! We’re honored to have exceeded your expectations and helped welcome you to Kansas City.
Jeff
Movers had no tools take beds apart. Also needed 3 movers not 2 i even warned office first but onlyn2 showed. Also they couldn't get mattress upstairs we had to help them. Again need 3 movers not 2.
Response
Hi Jeff, We’re sorry to hear about your experience and appreciate your feedback. We’ll review this with our team to ensure better preparation and communication moving forward.
Dasha
My experience with Tow Men and a Truck was good. The crew did a great job taking the furniture apart, moving everything and assembling the furniture back together.
Highly recommend!
Highly recommend!
Response
Hi Dasha, thank you for the recommendation! We're happy to hear the crew did a great job with your move and furniture assembly.
Fred
it's the second time i work with two men an a truck... great as always... on time, hard workers guys, and careful with my furniture and appliances... that's the biggest value!!
Response
Hi Fred, thank you for choosing us again! We’re glad to hear our team’s hard work and care for your belongings made a difference. We truly appreciate your continued trust!
Diana
I was overcharged by about $100. My furniture was damaged. I reported it. I was told that it would be replaced, but then Shelby and Noah ghosted me. Sooo, I’ll leave appropriate reviews where needed and file with the BBB.
Response
Diana, we’re very sorry to hear about your experience and the issues with your move. This is not the level of service we strive to provide. Please reach out to our management team directly so we can address your concerns.
William
Not another worker for the size of the job.
Response
Hi William, we're sorry to hear the crew size didn’t meet your expectations. We appreciate your feedback and will take it into account to improve future service.
Molly
Drew, Trevor and Jacob were a great moving team! They were on time and were very careful wrapping, protecting and moving our furniture. We have very heavy furniture and an upright piano. Plus our move was on a very hot day and they were positive and had great attitudes throughout our move. We would definitely ask for them again.
Response
Hi Molly, thank you for your kind words! We’re glad Drew, Trevor, and Jacob handled your heavy furniture and piano with care and kept a positive attitude, even on a hot day. We look forward to helping you again!
Jesse
They were friendly and professional
Response
Hi Jesse, thank you! We’re glad to hear our team was friendly and professional.
shawn
My service was good. The guys were careful and super helpful. However, I was charged an extra hour that I should not have been charged. They called me at 8:20 am to verify my address and arrived at 8:40ish. They took 20-30 minutes longer to get to my house, even though we left at the same time. Then they left here at 11:40. When asked about the extra hour, Troy said the clock started at 7:45. BS!
Response
Hi Shawn, thank you for your feedback—we’re glad to hear the team was careful and helpful. We’re sorry to hear about the billing concern and would like to look into this further. Please contact our office so we can review the details.
